joemax Posted July 27, 2016 Report Share Posted July 27, 2016 I can't login to the servers with either M4 or M5 but I can stiill use M4, M5 won't go beyond login flash screeen. Link to comment Share on other sites More sharing options...
Magdalene Posted July 27, 2016 Report Share Posted July 27, 2016 Got same problem Started about 30 minutes ago. Can sign in with MX 5 But not Mx 5 Portable or Mx 4 Portable. Devices from device manager seem to have disappeared or at least aren't accessible. Link to comment Share on other sites More sharing options...
-ody- Posted July 27, 2016 Report Share Posted July 27, 2016 same here : Mx 4.9 portable : can't sign in ok with Mx5, but din't try to sign out and sign back in... online favs are down too Link to comment Share on other sites More sharing options...
yona-tyt Posted July 27, 2016 Report Share Posted July 27, 2016 To me it gives me an error 10404 Perhaps my user account has a curse and is the cause of these errors. Link to comment Share on other sites More sharing options...
sader fawall Posted July 27, 2016 Report Share Posted July 27, 2016 same started from 30min ago but it's maybe from my net cuz i am downloading alot now but sstill i can load this website very fast and i can't login i will reply 1h later if it sstill the same PS : i am on v4.9.3.1000 (not portable) Link to comment Share on other sites More sharing options...
GG58 Posted July 27, 2016 Report Share Posted July 27, 2016 All of a sudden today when I go to login I get a message that says "network unavailable" . Obviously I have a network connection or I wouldn't be able to write this. Nothing has changed on my end. I'm writing this on the latest MX 4.9 released in May. Is a server down or is there a fix? Link to comment Share on other sites More sharing options...
joemax Posted July 27, 2016 Author Report Share Posted July 27, 2016 1 hour ago, yona-tyt said: To me it gives me an error 10404 Perhaps my user account has a curse and is the cause of these errors. It's not a curse, they are gremlins and you can blame our favorite witch! Link to comment Share on other sites More sharing options...
joemax Posted July 27, 2016 Author Report Share Posted July 27, 2016 Please search, number of users reporting the same thing over the past hour... Link to comment Share on other sites More sharing options...
BugMiss006 Posted July 28, 2016 Report Share Posted July 28, 2016 Thanks everyone's feedback. This issue is already in process. We will fix it as soon as possible. Very sorry for this inconvenience. If it's fixed, we will contact all of you here. Link to comment Share on other sites More sharing options...
BugMiss006 Posted July 28, 2016 Report Share Posted July 28, 2016 Dear all, Could you log in on http://my.maxthon.com/login.html ? Please have a try and tell me the result. quick, quick, quick Big thanks everyone's help! Link to comment Share on other sites More sharing options...
Galileusz Posted July 28, 2016 Report Share Posted July 28, 2016 1 hour ago, BugMiss006 said: Dear all, Could you log in on http://my.maxthon.com/login.html ? Please have a try and tell me the result. quick, quick, quick Big thanks everyone's help! No, I can't log in to Maxthon Password. The circle on the tab of this page rotates all the time and nothing happens I tried with Mx5 and Mx 4.4.8 Link to comment Share on other sites More sharing options...
Ultraman Posted July 28, 2016 Report Share Posted July 28, 2016 hi maxthon team . I got the same problem with mx4 and mx5 Link to comment Share on other sites More sharing options...
BugMiss006 Posted July 28, 2016 Report Share Posted July 28, 2016 3 hours ago, Galileusz said: No, I can't log in to Maxthon Password. The circle on the tab of this page rotates all the time and nothing happens I tried with Mx5 and Mx 4.4.8 Thanks quick feedback, Galileusz! Link to comment Share on other sites More sharing options...
PHYR Posted July 28, 2016 Report Share Posted July 28, 2016 5 minutes ago, BugMiss006 said: Thanks quick feedback, Galileusz! Mx5 opened without logging in apparently and I'm still not seeing my avatar but the generic one with busy icon. Edit: Still can't log into passport. Link to comment Share on other sites More sharing options...
BugMiss006 Posted July 28, 2016 Report Share Posted July 28, 2016 Dear all, Please help me to have a check whether the connection and network between your side and our server is well, by the following steps: 1. Press "Win+R" on keyboard and input "cmd", then click "ok". Next, input "ping login-u.maxthon.com" and press "Enter" on keyboard. 2. Press "Win+R" on keyboard and input "cmd", then click "ok". Next, input "ping login-u.maxthon.cn" and press "Enter" on keyboard. Please try both of them. Thanks, guys. If the result you got looks like the following picture, it means your connection is successful. If there is some words like "time out" appear in your result, it means your connection is failed. Please give me feedback for this test, thanks guys. Link to comment Share on other sites More sharing options...
PHYR Posted July 28, 2016 Report Share Posted July 28, 2016 I'm only getting "timed out" BTW, I wan't able to reopen M5 using a second account, nor using my ntzphyr account again Link to comment Share on other sites More sharing options...
nigelburge Posted July 28, 2016 Report Share Posted July 28, 2016 2 minutes ago, PHYR said: I'm only getting "timed out" So am I. Link to comment Share on other sites More sharing options...
BugMiss006 Posted July 28, 2016 Report Share Posted July 28, 2016 23 minutes ago, PHYR said: I'm only getting "timed out" BTW, I wan't able to reopen M5 using a second account, nor using my ntzphyr account again Thanks your quick reply, PHYP. Could you also ping "ping login-u.maxthon.com" and tell me the result? 1. Press "Win+R" on keyboard and input "cmd", then click "ok". 2. Next, input "ping login-u.maxthon.com" and press "Enter" on keyboard. Really thanks and waiting for reply. Link to comment Share on other sites More sharing options...
PHYR Posted July 28, 2016 Report Share Posted July 28, 2016 52 minutes ago, BugMiss006 said: Thanks your quick reply, PHYP. Could you also ping "ping login-u.maxthon.com" and tell me the result? 1. Press "Win+R" on keyboard and input "cmd", then click "ok". 2. Next, input "ping login-u.maxthon.com" and press "Enter" on keyboard. Really thanks and waiting for reply. Sorry, I didn't notice the difference at first glance, but that appears OK Link to comment Share on other sites More sharing options...
BugMiss006 Posted July 28, 2016 Report Share Posted July 28, 2016 7 minutes ago, PHYR said: Sorry, I didn't notice the difference at first glance, but that appears OK Don't need to say sorry, friend. I should thanks your kind cooperation and quick reply. Got it. We will continue to try our best to fix it as soon as possible. Link to comment Share on other sites More sharing options...
Shlomo Blumberg Posted July 28, 2016 Report Share Posted July 28, 2016 Yesterday, I sudenlly got black screens on all opened tabs - I closed the browser. Since this morning, all tabs are shows well but maxthon is not connected as cloud version - when trying reconnecting, it fails and it is written - "no internet connection, switching to offline mode" The situation is that I do have an internet connection and all sites opened with maxthon are updating correctly I found that my user connection dosen't have an "My Device" recognition. I tried enter mymaxthon.com "device management" but can't connect the "mydevice.html" form I think that your users'-"device database" is damaged Please advice what should I do? Link to comment Share on other sites More sharing options...
Galileusz Posted July 28, 2016 Report Share Posted July 28, 2016 This is my Link to comment Share on other sites More sharing options...
BugMiss006 Posted July 28, 2016 Report Share Posted July 28, 2016 11 minutes ago, Galileusz said: This is my Thanks your confirm, Galileusz. Link to comment Share on other sites More sharing options...
BugSir006 Posted July 28, 2016 Report Share Posted July 28, 2016 Hi everyone. We are really sorry for the login problem caused by network error. This issue will be fixed within 3 hours and please try again later. Thank you all for your long term support. ;) Link to comment Share on other sites More sharing options...
-ody- Posted July 28, 2016 Report Share Posted July 28, 2016 ping maxthon.com is OK ping maxthon.cn fails Link to comment Share on other sites More sharing options...
Galileusz Posted July 28, 2016 Report Share Posted July 28, 2016 New ping Link to comment Share on other sites More sharing options...
PHYR Posted July 28, 2016 Report Share Posted July 28, 2016 cn ping connection is OK now too with latest from ftp(7/28/2016) Link to comment Share on other sites More sharing options...
-ody- Posted July 28, 2016 Report Share Posted July 28, 2016 9 minutes ago, PHYR said: cn ping is OK now too with latest from ftp(7/28/2016) I don't understand this : how is ping related to the browser? it's a system command... Link to comment Share on other sites More sharing options...
PHYR Posted July 28, 2016 Report Share Posted July 28, 2016 6 minutes ago, -ody- said: I don't understand this : how is ping related to the browser? it's a system command... meant connection Link to comment Share on other sites More sharing options...
-ody- Posted July 28, 2016 Report Share Posted July 28, 2016 Just now, PHYR said: meant connection got it now ! Link to comment Share on other sites More sharing options...
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