scottchu.tw Posted October 21, 2021 Report Share Posted October 21, 2021 I upgrade to .3200 version. First, all previous records in passkeeper gone. Second, All username/password pairs I save to passkeeper currently are never successful. It's always empty in passkeeper. Restored back to .3100 version, everything is ok again. Link to comment Share on other sites More sharing options...
BugSir009 Posted October 21, 2021 Report Share Posted October 21, 2021 37 minutes ago, scottchu.tw said: I upgrade to .3200 version. First, all previous records in passkeeper gone. Second, All username/password I save to passkeeper current never save successfully. It's always empty in passkeeper. Restored back to .3100 version, everything is ok again. Hi scottchu.tw, did you encounter this problem in the install version or the portable version? Link to comment Share on other sites More sharing options...
scottchu.tw Posted October 21, 2021 Author Report Share Posted October 21, 2021 20 minutes ago, BugSir009 said: Hi scottchu.tw, did you encounter this problem in the install version or the portable version? I always use portable version. Link to comment Share on other sites More sharing options...
BugSir006 Posted October 21, 2021 Report Share Posted October 21, 2021 4 hours ago, scottchu.tw said: I always use portable version. Hi scottchu.tw, could you send the log file of 3200 to me? Link to comment Share on other sites More sharing options...
scottchu.tw Posted October 21, 2021 Author Report Share Posted October 21, 2021 9 minutes ago, BugSir006 said: Hi scottchu.tw, could you send the log file of 3200 to me? Sure! Why not. However, I restored to .3100 later. There might be some lines are from .3100. If you need me to reproduce the bug, let me know. 20211021.log Link to comment Share on other sites More sharing options...
BugSir006 Posted October 21, 2021 Report Share Posted October 21, 2021 12 minutes ago, scottchu.tw said: Sure! Why not. However, I restored to .3100 later. There might be some lines are from .3100. If you need me to reproduce the bug, let me know. 20211021.log 707.4 kB · 0 downloads Hi scottchu.tw, thank you for your help. Could you provide me the system information of your device? Link to comment Share on other sites More sharing options...
scottchu.tw Posted October 21, 2021 Author Report Share Posted October 21, 2021 20 minutes ago, BugSir006 said: Hi scottchu.tw, thank you for your help. Could you provide me the system information of your device? Win7 pro 64bit sp1 tc(Traditional Chinese), 16GB ram, Intel i7-4790 3.6GHz. Link to comment Share on other sites More sharing options...
BugSir006 Posted October 21, 2021 Report Share Posted October 21, 2021 2 hours ago, scottchu.tw said: Win7 pro 64bit sp1 tc(Traditional Chinese), 16GB ram, Intel i7-4790 3.6GHz. Hi scottchu.tw, thank you for your info.? Could you help us to reproduce this issue in the attached test version then send the log file to me? Before the test, please back up your local user data first. mx6_3200_test_1021.zip Link to comment Share on other sites More sharing options...
scottchu.tw Posted October 21, 2021 Author Report Share Posted October 21, 2021 23 minutes ago, BugSir006 said: Hi scottchu.tw, thank you for your info.? Could you help us to reproduce this issue in the attached test version then send the log file to me? Before the test, please back up your local user data first. mx6_3200_test_1021.zip 127.96 MB · 0 downloads Why? Is previous uploaded log file not helpful? Just curious. However, I'll do it anyway. Link to comment Share on other sites More sharing options...
BugSir006 Posted October 21, 2021 Report Share Posted October 21, 2021 7 minutes ago, scottchu.tw said: Why? Is previous uploaded log file not helpful? Just curious. However, I'll do it anyway. The previous log doesn't have the useful information. ? Link to comment Share on other sites More sharing options...
scottchu.tw Posted October 22, 2021 Author Report Share Posted October 22, 2021 Ok! But I'm busy for work these days. I'll do it later when I'm not busy. Link to comment Share on other sites More sharing options...
scottchu.tw Posted October 25, 2021 Author Report Share Posted October 25, 2021 The attached is the today's(2021/10/25) new tested log file. I first close Maxthon .3100 version, delete today's log file, then copy necessary files from .3200 zip file, copy/overwirte those in Maxthon 6 portable version's folder. And run Maxthon 6 .3200, test entering username/password, saving them and then upload today's log file to you here. It should be clean enough. If nothing worthy to see in it, I can't help more. 20211025.log Link to comment Share on other sites More sharing options...
BugSir006 Posted October 25, 2021 Report Share Posted October 25, 2021 Hi scottchu.tw, thank you for your help! This issue has been fixed in our internal version, could you help to try this issue in the internal test version? You could backup the local file then update 3100 to this version. Download link: https://drive.google.com/file/d/1-iaTzyjA5lXZKK6PrcppuzMiDEPe3N_C/view?usp=sharing Link to comment Share on other sites More sharing options...
ddoe Posted November 2, 2021 Report Share Posted November 2, 2021 Hi, I had the same problem as scottchu.tw with V6.1.2.3400, after reverting to V6.1.2.3300 it was fine. It was also a portable version. Link to comment Share on other sites More sharing options...
BugSir009 Posted November 3, 2021 Report Share Posted November 3, 2021 9 hours ago, ddoe said: Hi, I had the same problem as scottchu.tw with V6.1.2.3400, after reverting to V6.1.2.3300 it was fine. It was also a portable version. Hi ddoe, just to check did you update from version 3200 to 3400 or from version 3300 to 3400? Could you kindly send us your log files from version 3400 for us to look into it? Link to comment Share on other sites More sharing options...
ddoe Posted November 3, 2021 Report Share Posted November 3, 2021 6 hours ago, BugSir009 said: Hi ddoe, just to check did you update from version 3200 to 3400 or from version 3300 to 3400? Could you kindly send us your log files from version 3400 for us to look into it? I just tried downloading the ver. V6.1.2.3400 (portable) again and now it is OK. ?♂️ Link to comment Share on other sites More sharing options...
projektilski Posted November 3, 2021 Report Share Posted November 3, 2021 I'm having this same issue with .3400 Only 12 password save instead of 100+ Link to comment Share on other sites More sharing options...
BugSir006 Posted November 4, 2021 Report Share Posted November 4, 2021 6 hours ago, projektilski said: I'm having this same issue with .3400 Only 12 password save instead of 100+ Hi projektilski, could you send the log files of 3400 to us? Link to comment Share on other sites More sharing options...
projektilski Posted November 4, 2021 Report Share Posted November 4, 2021 4 hours ago, BugSir006 said: Hi projektilski, could you send the log files of 3400 to us? Yes. All my installed instances on various PCs show just few passwords. This is terrible if I've lost hundred passwords. 20211102.log 20211103.log 20211104.log Link to comment Share on other sites More sharing options...
BugSir006 Posted November 4, 2021 Report Share Posted November 4, 2021 3 hours ago, projektilski said: Yes. All my installed instances on various PCs show just few passwords. This is terrible if I've lost hundred passwords. 20211102.log 1.76 MB · 0 downloads 20211103.log 587.08 kB · 0 downloads 20211104.log 74.08 kB · 0 downloads Hi projektilski, thank you for your reply. Did this issue occur under the browser account or the guest account? Link to comment Share on other sites More sharing options...
projektilski Posted November 4, 2021 Report Share Posted November 4, 2021 Under browser account Link to comment Share on other sites More sharing options...
BugSir006 Posted November 4, 2021 Report Share Posted November 4, 2021 Just now, projektilski said: Under browser account Portable version or installed version? Which version did you use (before you updated to 3400)? Link to comment Share on other sites More sharing options...
projektilski Posted November 4, 2021 Report Share Posted November 4, 2021 Installed version, I was using either 3200 or 3300 depending on the PC Link to comment Share on other sites More sharing options...
BugSir006 Posted November 4, 2021 Report Share Posted November 4, 2021 7 minutes ago, projektilski said: Installed version, I was using either 3200 or 3300 depending on the PC Could we debug this issue remotely by AnyDesk? AnyDesk.exe Link to comment Share on other sites More sharing options...
projektilski Posted November 4, 2021 Report Share Posted November 4, 2021 7 hours ago, BugSir006 said: Could we debug this issue remotely by AnyDesk? AnyDesk.exe 3.04 MB · 0 downloads Hi, yes but I'm not sure when :( Link to comment Share on other sites More sharing options...
BugSir006 Posted November 5, 2021 Report Share Posted November 5, 2021 9 hours ago, projektilski said: Hi, yes but I'm not sure when I sent the private message to you. ? Link to comment Share on other sites More sharing options...
veljo Posted November 9, 2021 Report Share Posted November 9, 2021 Version 6.1.2.3501(64-bit)1108, installed version, passkeeper has only 3 passwords (out of few hundred). If I login to web version of passkeeper, maxton 6 (button in upper left corner) has only 3 passwords. On Maxthon 5 (I think) it's all there. Any progress with this? Link to comment Share on other sites More sharing options...
BugSir006 Posted November 10, 2021 Report Share Posted November 10, 2021 20 hours ago, veljo said: Version 6.1.2.3501(64-bit)1108, installed version, passkeeper has only 3 passwords (out of few hundred). If I login to web version of passkeeper, maxton 6 (button in upper left corner) has only 3 passwords. On Maxthon 5 (I think) it's all there. Any progress with this? Hi veljo, you mean the 3501 updates caused the password data loss? Could you send the log files to me? You could log in to uu.me, open Passkeeper, check backup then recover it. Link to comment Share on other sites More sharing options...
veljo Posted November 11, 2021 Report Share Posted November 11, 2021 On 11/10/2021 at 8:16 AM, BugSir006 said: You could log in to uu.me, open Passkeeper, check backup then recover it. First tried this. No luck. Then uninstalled latest beta and installed last stable version. Nothing. Then I saw post with backup option, installed latest beta, and it worked. On 11/10/2021 at 8:16 AM, BugSir006 said: Could you send the log files to me? Logs coming. Log Files.zip Link to comment Share on other sites More sharing options...
BugSir009 Posted November 12, 2021 Report Share Posted November 12, 2021 9 hours ago, veljo said: Logs coming. Log Files.zip 139.74 kB · 0 downloads Hi veljo, thank you for providing the log files to us. We have forwarded the log files to the development team for them to look into it Link to comment Share on other sites More sharing options...
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