TheWhippinpost Posted August 3, 2020 Report Share Posted August 3, 2020 Hello, I am greeted with this message when trying to log-in to view Passkeeper. Quote 'Account status is abnormal. Please login to the browser again I see it's also been reported by others in the past: Version: 5.5.5.3000 Anyone help please? Link to comment Share on other sites More sharing options...
Magdalene Posted August 3, 2020 Report Share Posted August 3, 2020 Upgrade to this https://forum.maxthon.com/index.php?/release-notes5/ Link to comment Share on other sites More sharing options...
TheWhippinpost Posted August 5, 2020 Author Report Share Posted August 5, 2020 Is that the official fix? I'm very nervous upgrading MX due to a past trauma, hence why I'm still on an early version. Link to comment Share on other sites More sharing options...
BugSir006 Posted August 5, 2020 Report Share Posted August 5, 2020 Hi there, you can try to press the keyboard "Win+R," run "%appdata%," find the folder "Maxthon5," rename the folder then restart the browser. Link to comment Share on other sites More sharing options...
TheWhippinpost Posted August 5, 2020 Author Report Share Posted August 5, 2020 Thanks @BugSir006 - Is that a fix for logging-in to Passkeeper or upgrading MX5? Link to comment Share on other sites More sharing options...
BugSir006 Posted August 5, 2020 Report Share Posted August 5, 2020 19 minutes ago, TheWhippinpost said: Thanks @BugSir006 - Is that a fix for logging-in to Passkeeper or upgrading MX5? Hi there, it's not a bug. And we recommend you to install the latest version 5.3.8.2100. Link to comment Share on other sites More sharing options...
TheWhippinpost Posted August 5, 2020 Author Report Share Posted August 5, 2020 Thanks again, @BugSir006 I'm sorry, why am I renaming the MX5 folder please? Link to comment Share on other sites More sharing options...
TheWhippinpost Posted August 6, 2020 Author Report Share Posted August 6, 2020 Hello, @BugSir006? Link to comment Share on other sites More sharing options...
BugSir006 Posted August 6, 2020 Report Share Posted August 6, 2020 Hi there, you can also log out the browser account, delete the login record of this account and log in again. Link to comment Share on other sites More sharing options...
darknessblade Posted September 5, 2020 Report Share Posted September 5, 2020 On 8/5/2020 at 4:32 PM, TheWhippinpost said: Thanks again, @BugSir006 I'm sorry, why am I renaming the MX5 folder please? The reason you Rename the folder is that Maxthon detects that there is no maxthon 5 folder in the %appdata% folder So it creates a new one. Renaming it also ensures that you do not loose any Cookie data with a clean install. Link to comment Share on other sites More sharing options...
TheWhippinpost Posted September 8, 2020 Author Report Share Posted September 8, 2020 Makes sense, thank you. Link to comment Share on other sites More sharing options...
TheWhippinpost Posted September 24, 2020 Author Report Share Posted September 24, 2020 I've just tried renaming the folder but when I relaunched MX, half my favourites and Maxnotes were missing, and I couldn't find the last-visit page. Is there a workaround so I can keep all the above. Will installing to the latest version bring them back? Link to comment Share on other sites More sharing options...
BugSir006 Posted September 24, 2020 Report Share Posted September 24, 2020 9 minutes ago, TheWhippinpost said: I've just tried renaming the folder but when I relaunched MX, half my favourites and Maxnotes were missing, and I couldn't find the last-visit page. Is there a workaround so I can keep all the above. Will installing to the latest version bring them back? 1. Data of last-visit page cannot be synced to Maxthon Cloud. It saved in the folder "History," you can use the previous folder to replace the current. 2. It seems that some of data of Maxnote hasn't been synced to your browser account. You can try to copy the previous folder to replace the current. 3. If you can log in to your browser account properly after renaming the folder "Maxthon5," it means that you probably changed the email address or phone number of your browser account. Did you change the email address or phone number of your browser account? 4. Open the previous data folder "Maxthon5">"Users," check the the folder name of your browser account is right or not. Link to comment Share on other sites More sharing options...
TheWhippinpost Posted September 24, 2020 Author Report Share Posted September 24, 2020 8 hours ago, BugSir006 said: 1. Data of last-visit page cannot be synced to Maxthon Cloud. It saved in the folder "History," you can use the previous folder to replace the current. I tried this but the last-visit page still didn't show. 8 hours ago, BugSir006 said: 2. It seems that some of data of Maxnote hasn't been synced to your browser account. You can try to copy the previous folder to replace the current. Which folder please? 8 hours ago, BugSir006 said: 3. If you can log in to your browser account properly after renaming the folder "Maxthon5," it means that you probably changed the email address or phone number of your browser account. Did you change the email address or phone number of your browser account? Yes, I was able to log-in - over the years I have used 4 different email accounts. 8 hours ago, BugSir006 said: 4. Open the previous data folder "Maxthon5">"Users," check the the folder name of your browser account is right or not. There are four folders for each email address. Thank you, @BugSir006 - you are a credit to Maxthon Link to comment Share on other sites More sharing options...
BugSir006 Posted September 25, 2020 Report Share Posted September 25, 2020 13 hours ago, TheWhippinpost said: I tried this but the last-visit page still didn't show. Open the browser menu (Alt+F)>History, please. 13 hours ago, TheWhippinpost said: Which folder please? "Users." Maxthon5>Users 13 hours ago, TheWhippinpost said: There are four folders for each email address. Do you have four browser accounts? This issue happened in which browser account? What I mean is that you probably changed the email address of one of the browser account but forgot it. And you used the old email address to log in, then it prompted that "account is abnormal. (I guess that) You can also rename the previous folder "Maxthon5" back, delete the login records from the login list. Then fill the login information again. That is for deleting the old email address, you enter the new and correct email address. You needn't delete the local data, just the login records from the login list. Link to comment Share on other sites More sharing options...
TheWhippinpost Posted September 25, 2020 Author Report Share Posted September 25, 2020 You beautiful person Thanks @BugSir006 Link to comment Share on other sites More sharing options...
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