Account status is abnormal. Please login to the browser again


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Hello, I am greeted with this message when trying to log-in to view Passkeeper.

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'Account status is abnormal. Please login to the browser again

I see it's also been reported by others in the past:

Version: 5.5.5.3000

Anyone help please?

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19 minutes ago, TheWhippinpost said:

Thanks @BugSir006 - Is that a fix for logging-in to Passkeeper or upgrading MX5?

Hi there, it's not a bug. And we recommend you to install the latest version 5.3.8.2100.

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  • 5 weeks later...
On 8/5/2020 at 4:32 PM, TheWhippinpost said:

Thanks again, @BugSir006 I'm sorry, why am I renaming the MX5 folder please?

The reason you Rename the folder is that Maxthon detects that there is no maxthon 5 folder in the %appdata% folder

So it creates a new one. Renaming it also ensures that you do not loose any Cookie data with a clean install.

 

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