Wisely Posted September 28, 2022 Report Share Posted September 28, 2022 I saw it many times when I upgraded to a new version. The versions may officially release or beta versions. The search engine is always gone and restored to the default. I always use my google setting, not MX default google settings. The reason is MX's default google search setting brings too much selling information or AD..... At this time, I am trying to upgrade to 6.2.0.1500 from 1400. my setting is gone... why? I need to set it up again. Otherwise, PC-A is the correct setting; PC-B is not the same PC-A setting. PC-C is the same as PC-A. I'm so confusing, why each PC's MX6 does not have the same problem. I have 4 Win10, and 4 Win10 upgrade MX6 to 1500 from 1400, and I get a different result. PS: 4 MX6 are synchronized passed. also, I did the manual sync with the result is OK, with no error message. Link to comment Share on other sites More sharing options...
BugSir009 Posted September 28, 2022 Report Share Posted September 28, 2022 2 hours ago, Wisely said: I saw it many times when I upgraded to a new version. The versions may officially release or beta versions. The search engine is always gone and restored to the default. I always use my google setting, not MX default google settings. The reason is MX's default google search setting brings too much selling information or AD..... At this time, I am trying to upgrade to 6.2.0.1500 from 1400. my setting is gone... why? I need to set it up again. Otherwise, PC-A is the correct setting; PC-B is not the same PC-A setting. PC-C is the same as PC-A. I'm so confusing, why each PC's MX6 does not have the same problem. I have 4 Win10, and 4 Win10 upgrade MX6 to 1500 from 1400, and I get a different result. PS: 4 MX6 are synchronized passed. also, I did the manual sync with the result is OK, with no error message. Hi Wisely, could you send us the log files from the PCs that restore the settings to default? Link to comment Share on other sites More sharing options...
Wisely Posted September 28, 2022 Author Report Share Posted September 28, 2022 PC-A tomorrow upload issue PC log file PC-A.rar Link to comment Share on other sites More sharing options...
Wisely Posted September 29, 2022 Author Report Share Posted September 29, 2022 issue PC MX log file Log Files.rar Link to comment Share on other sites More sharing options...
BugSir006 Posted September 30, 2022 Report Share Posted September 30, 2022 Hi Wisely, thank you for your log files, could you please try this issue in the attached test version? 9.30test.exe Link to comment Share on other sites More sharing options...
Wisely Posted October 1, 2022 Author Report Share Posted October 1, 2022 On 9/30/2022 at 11:56 AM, BugSir006 said: Hi Wisely, thank you for your log files, could you please try this issue in the attached test version? 9.30test.exe 97.61 MB · 5 downloads I'm sure the test version is always automatic delete by our office antivirus, but MX6 works well. So, I cannot help to test this version. by the way, this sync issue is not always happened. it's come from some time that I try to upgrade MX6. Link to comment Share on other sites More sharing options...
BugSir006 Posted October 8, 2022 Report Share Posted October 8, 2022 On 10/1/2022 at 2:36 PM, Wisely said: I'm sure the test version is always automatic delete by our office antivirus, but MX6 works well. So, I cannot help to test this version. by the way, this sync issue is not always happened. it's come from some time that I try to upgrade MX6. Hi Wisely, could you please update to the latest version 6.2.0.1600 and try this issue again? Link to comment Share on other sites More sharing options...
Wisely Posted October 11, 2022 Author Report Share Posted October 11, 2022 On 10/8/2022 at 4:49 PM, BugSir006 said: Hi Wisely, could you please update to the latest version 6.2.0.1600 and try this issue again? the MX already update to 1600. but the issue is not happen again. I cannot measure issues. Link to comment Share on other sites More sharing options...
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