16554937 Posted March 10, 2016 Report Share Posted March 10, 2016 I need to upload a new version of our extension to extension.maxthon.com, mainly because our logo has changed. However, I can't seem to login. Every time I try, I get: Sorry, invalid account or password. Please enter again. I tried the "Forgot password?" link, and was able to reset the password and use it to login successfully to my.maxthon.cn. However, it won't let me use the new password to login to extension.maxthon.com (same error message). I'm hoping someone can help me get in, because I need to upload a new version of our extension with our new logo ASAP. I tried emailing help@maxthon.com, but they haven't been much help so far. Thanks. Link to comment Share on other sites More sharing options...
7twenty Posted March 11, 2016 Report Share Posted March 11, 2016 I'd wait a little and try later/next day. There were some reports of things not working properly when updating extensions, it may be related to this as well. Hopefully will get sorted soon. I just tried logging in as well and i'm getting errors as well. Link to comment Share on other sites More sharing options...
16554937 Posted March 11, 2016 Author Report Share Posted March 11, 2016 I've been trying since Monday, unfortunately. What specific errors are you seeing? Link to comment Share on other sites More sharing options...
7twenty Posted March 11, 2016 Report Share Posted March 11, 2016 I haven't tried, just recall reading a thread about errors lately. Link to comment Share on other sites More sharing options...
-ody- Posted March 12, 2016 Report Share Posted March 12, 2016 12 hours ago, 7twenty said: I haven't tried, just recall reading a thread about errors lately. it's in "reported content".. but it looks like issue is now fixed. Link to comment Share on other sites More sharing options...
7twenty Posted March 13, 2016 Report Share Posted March 13, 2016 Is it? Just tried now and i'm getting wrong user/pass errors, even after resetting my password. Link to comment Share on other sites More sharing options...
7twenty Posted March 14, 2016 Report Share Posted March 14, 2016 Any updates? @BugSir007 @BugSir005 Link to comment Share on other sites More sharing options...
BugMiss006 Posted March 14, 2016 Report Share Posted March 14, 2016 Hi there, Currently maxthon.com and maxthon.cn are using different account system. Please login extension.maxthon.cn to upload your extension. The international users will see your extension too~Thanks! Link to comment Share on other sites More sharing options...
7twenty Posted March 14, 2016 Report Share Posted March 14, 2016 6 hours ago, BugMiss006 said: Currently maxthon.com and maxthon.cn are using different account system. Please login extension.maxthon.cn to upload your extension. "Currently" meaning since the past week or two? As that's how long it seems to have been going on for? Why wasn't there a notification about this? How long till international users can access the english site to upload extensions? Why isn't the site based on the same backend and localised for different languages? Hopefully this "downtime" means something is happening to fix/update the extensions site. Surely needs some TLC! Link to comment Share on other sites More sharing options...
16554937 Posted March 14, 2016 Author Report Share Posted March 14, 2016 I managed to login to extension.maxthon.cn. Since I can't read most of the site, it's hard to tell, but I think I've found the spot where I can upload a new version. However, it's not working. After I select the file, nothing happens. Worse yet, it appears to have blown away the old version on the site, so the extension isn't installable right now. Is there a size limit? The new file (12606KB) is bigger than the old file (10421KB). Link to comment Share on other sites More sharing options...
BugMiss006 Posted March 15, 2016 Report Share Posted March 15, 2016 11 hours ago, 16554937 said: I managed to login to extension.maxthon.cn. Since I can't read most of the site, it's hard to tell, but I think I've found the spot where I can upload a new version. However, it's not working. After I select the file, nothing happens. Worse yet, it appears to have blown away the old version on the site, so the extension isn't installable right now. Is there a size limit? The new file (12606KB) is bigger than the old file (10421KB). Would you please tell me your Maxthon account ? Link to comment Share on other sites More sharing options...
BugMiss006 Posted March 15, 2016 Report Share Posted March 15, 2016 11 hours ago, 16554937 said: I managed to login to extension.maxthon.cn. Since I can't read most of the site, it's hard to tell, but I think I've found the spot where I can upload a new version. However, it's not working. After I select the file, nothing happens. Worse yet, it appears to have blown away the old version on the site, so the extension isn't installable right now. Is there a size limit? The new file (12606KB) is bigger than the old file (10421KB). And the size limit is under 20M Link to comment Share on other sites More sharing options...
BugMiss006 Posted March 15, 2016 Report Share Posted March 15, 2016 15 hours ago, 7twenty said: "Currently" meaning since the past week or two? As that's how long it seems to have been going on for? Why wasn't there a notification about this? How long till international users can access the english site to upload extensions? Why isn't the site based on the same backend and localised for different languages? Hopefully this "downtime" means something is happening to fix/update the extensions site. Surely needs some TLC! Actually most people both can login maxthon.cn and maxthon.com. We will check why he can't login maxthon.com Link to comment Share on other sites More sharing options...
PHYR Posted March 15, 2016 Report Share Posted March 15, 2016 I haven't been able to access the extension site all weekend, seems fine now though... Link to comment Share on other sites More sharing options...
7twenty Posted March 15, 2016 Report Share Posted March 15, 2016 43 minutes ago, PHYR said: I haven't been able to access the extension site all weekend, seems fine now though... Access or login? 1 hour ago, BugMiss006 said: Actually most people both can login maxthon.cn and maxthon.com. We will check why he can't login maxthon.com Good news. But at least 3 people (the OP, A.S and myself) seem to be unable to login from the .com site. I also sent a feedback email and surprisingly received a reply. Have since replied and will wait to see what the outcome is. Link to comment Share on other sites More sharing options...
PHYR Posted March 15, 2016 Report Share Posted March 15, 2016 2 hours ago, 7twenty said: Access or login? Good news. But at least 3 people (the OP, A.S and myself) seem to be unable to login from the .com site. I also sent a feedback email and surprisingly received a reply. Have since replied and will wait to see what the outcome is. I was logged in when I opened the extension site, so I logged out and was unable to log back in Link to comment Share on other sites More sharing options...
16554937 Posted March 15, 2016 Author Report Share Posted March 15, 2016 9 hours ago, BugMiss006 said: Would you please tell me your Maxthon account ? drew@lastpass.com Link to comment Share on other sites More sharing options...
BugMiss006 Posted March 18, 2016 Report Share Posted March 18, 2016 On 2016/3/15 下午8:23:27, 16554937 said: drew@lastpass.com Hi there, When i try to install the latest lastpass, but it tell me "Failed to download file "... And the icon also went wrong... Link to comment Share on other sites More sharing options...
16554937 Posted March 18, 2016 Author Report Share Posted March 18, 2016 6 hours ago, BugMiss006 said: Hi there, When i try to install the latest lastpass, but it tell me "Failed to download file "... And the icon also went wrong... Yes, as described above, that's one of the issues I'm reporting in this thread. Link to comment Share on other sites More sharing options...
Recommended Posts