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  1. This is a basic troubleshooting guide for users to try and find the cause of issues. Following the guide should allow you to hopefully fix the issue, or at least figure out the source that is causing it so that when posting on the forum users have more information available to offer help. 1 / Are you running the latest version of Maxthon? Check the forum for any new releases and update/reinstall. Most issues will generally be resolved in new builds, or just by the reinstall process. Also ensure you have the latest version of Flash and any other plugins you might be using. If an update/reinstall doesn't work, try doing a clean install which removes all userdata during the uninstall process. Your userdata will be restored if you are using a Maxthon Passport. If you're using a local/guest account, make sure you have a backup of your Maxthon userdata folder (Open an explorer window and type the following into the address bar: %appdata%\Maxthon3\Users\guest). Keep a copy this folder, then copy it back once you have reinstalled. 2 / Do a forum search. Chances are someone has had the issue before you and a fix has been found. If you find a solution that works, reply in the thread so others know that it has worked for other users as well. 3 / Try changing to Retro Mode. A great feature of Maxthon that allows you to view a site using the Internet Explorer renderer in case the site has issues with Webkit/Blink. Main Menu > Switch Browser Core, or press the lightning button on the right of the address bar so it changes to a broken blue page. 4 / Connection error? (eg. unable to resolve domain name or can't connect error) try with another browser to see if it also has the same issue. Use a site like http://isup.me to check that the site is in fact online. Also check there isn't a problem with your DNS servers. You can try testing with Google (8.8.8.8) or OpenDNS (208.67.222.220) servers. And always provide a link to the site/page in question when posting so others can check to see if the problem is more widespread. 5 / Try disabling AdBlock Plus. Sometimes overly aggressive blocking can cause issues on a site. If this fixes the problem some of your rules may need to be revised. Post on the forum and someone should be able to offer a solution. 6 / Try deleting/clearing cookies There might be a corrupt or invalid cookie causing the problem. Deleting them will ensure new ones are created. Option 1: (Ctrl-Shift-Del) or from the Main Menu > Clear Browsing Data menu option, or toolbar. [Images here] Option 2: To delete cookies for only one site you can use the Developer Tools. [Images here] Option 3: You can also use the following 3rd party programs: - CookieSpy which can show Maxthon cookies, and DB Browser for SQLite which offer more advanced means of working with cookies. [More details here] NOTE: Only option 1 is recommended. Options 2 & 3 are only for advanced users. 7 / Try disabling all extensions. If disabling extensions fixes the problem then one of your extensions is causing the problem. Enable them one by one testing after each until you find the one causing the problem. 8 / Check the advanced options. Ensure you are using the default User Agent (should be unchecked), check with GPU acceleration on/off, and ensure that "Allow all sites to run plug-ins is enabled" if trying to troubleshoot a plugin related problem. These can be found by going to Main Menu > Settings > Advanced. If the above steps don't resolve the issue, follow the next steps which should help determine if the problem is with Maxthon, your account settings or system related and hopefully lead to the cause of the problem. 9 / Sign out of your Maxthon Passport. Check to see if the same problem still occurs. If not signing in fixes the problem, then it's more than likely a settings related issue. Disable all sync options from the menu then enable them one by one, testing for the problem until it occurs again. Once you know which settings are causing the issue make a post on the forum with the details for further assistance. 10 / Test with Maxthon Portable. Download & extract to any folder, run, check for the issue. DO NOT SIGN IN to your Maxthon Passport account. If this works then it's more than likely related to your install. Doing a clean install should fix the problem. If going through the above doesn't fix the problem, then start a thread on the forum to see if someone can help out. Offer as much information as you can, especially the following: - Any error messages; - What version of Maxthon and operating system you are running; - Any out of the ordinary programs (network related like firewalls, or downloaders like Orbit); - What you have tried to fix/find out what the issue was. Otherwise people will offer solutions that you may have already done; - And if applicable link some screenshots if it will make things easier for others to understand the problem. The best case scenario is you will find and fix the issue without having to wait hours or days for a response on the forum. At minimum you will narrow in on the issue allowing others to offer a quicker and more appropriate response for the problem. And you may learn something as well :-) Happy troubleshooting!
  2. @Sanvi efectivamente solo he colocado esa lista, la ultima. Y desde allí comenzó todo. La primera lista antes de la actualización no ocurría, pero con esta si ocurre. No quiero pensar que sea la lista que publico @wilser, ya que una cosa no tienen que ver con la otra y estoy casi seguro que @wilser no colocaría cookies de correo electrónico como por ejemplo gmail, o de otras paginas como las de taringa.net solo por mencionar. De todas maneras revisare la lista vieja y la nueva a ver que se le agregaría. O puede ser que solo me suceda a mi. Gracias por responder. Si sucede algo nuevo les estaré avisando. Ya que este navegador es muy bueno.
  3. @Wilser he verificado todo lo que me has dicho y si efectivamente la opción de permitir cookies a todos los sitios esta habilitado y la opción de Borrar las cookies esta deshabilitada, por lo general yo no las borro por que se que causan problemas. Eso sucede a veces. A veces esta normal sin ningun problema y de repente de un dia para otro se pone así, que me bloquea las cookies estando esas opciones habilitadas.
  4. Hola que tal amigos, tengo una pregunta para los usuarios avanzados. Por que a veces maxthon me deshabilita las cookies? Normalmente entro al correo gmail y a otras paginas y casi siempre me arroja una advertencia de que se requiere que las cookies estén habilitadas. Y pues no se donde encontrarlas. No he hecho ninguna modificación a los ajustes, solo a la lista de bloqueos de publicidad que publico @Wilser Alguien me podría ayudar.
  5. I can't reproduce this, the ads start playing immediatly after page loaded, with and without cookies, with both HTML5 and Flash player. I didn't use extensions and AdHunter was subscribed to rules but nothing else
  6. UFO106 replied at 2014-11-19 08:57 Here's what I see (attached) . It keeps refreshing till it fails. Thank for the video. I can see the refresh problem in the video. But this is odd. here on my end the page doesn't refresh at all, it is stable. Not quite sure what might be causing this problem. I can see the you are downloading something....Can you disable everything that may be causing this issue and try again. First i suggest you clear your browser cookies and caches files. Secondly, you may log out your Maxthon account and try to open the page again. Thanks
  7. Zugi replied at 2014-11-12 15:53 Try to delete cookies and clear cache. It sometimes solve these problems... Done it so many times!
  8. Try to delete cookies and clear cache. It sometimes solve these problems...
  9. A quick search shows this google chrome forum page it's something to do with sockets not closing properly. In Chrome there's an advanced option to "close idle sockets" which apparently fixed the issue for some people. Maxthon doesn't have such options. Does the same happen with other browsers? If yes, then it's probably a local network issue rather than Maxthon. You can try clearing cookies and cache, which apparently fixes the issue, but it's not seen as a permanent solution. EDIT: link fixed.
  10. So... As I said before, I test also to download a clean portable version of MX, and the problem is still there, so no problem of cookies or cache. Either on this version I do not login on my account, so no problem with it too. I tried also to copy my portable version of MX from another working PC to that with the problem (the entire folder, so cache and anything else was there) and the problem still there. As far as the problem is concerned, I want to stress the fact that not all the titles are partially missing, but only some of them. Sometimes the first, other time just scrolling down a bit I can see the problem. As soon as I can, so I think on Saturday, I will try to go to safe mode and will try from there , in order to try it with no program running in background (but I already try to kill any unnecessary program running, and the problem still there...). The PC I have the problem (office PC) is a core 2 duo, with windows 7 x64, with 4gb of ram, nvidia graphics and realteck audio. Maybe Oliver One has something similar to that...
  11. Hi guys, Here on my end i also conducted a test with the website but i couldn't reproduce the mentioned issue. The titles are displayed as expected. nothing is missing. You guys can clear your browser cookies and cache files then try again. Also you can log out you browser account and give the website a try again. Thanks for your support! 10323
  12. Thank you so much for your reply. But, I'm not using a Passport account, I also did try to delete cookies, I checked all options to clear and then cleared it ...... Nothing happened, it still same not fixed. BTW after the version stop working, if i installed it again, it doesn't work again, just work one time, ill try to download any version before 4.4.1.600/beta and see. hope i can find any solution here because there is no other place to go :'(
  13. If you're using a Passport account, try signing out and see if the problem still happens. I'm thinking it's something related to cookies seeing as it works then doesn't - the theory is the second time it finds a cookie that is corrupt/wrong/something else and that's why it won't run. You can try deleting cookies and see if that helps - Menu > Clear browsing data.
  14. Hello everybody I really need your help to fix this problem because i believe i will find the solution here. problem started 4 days ago after i closed Maxthon, next time i was trying to join the call in hangouts, it did not join, it just stopped at hangouts logo page and never turned to video call. I did try to fix it myself; 1. I un installed maxthon 4.4.2.2000 also deleted personal files too then reinstalled it, Didnt fix the problem 2. Downloaded latest 4.4.3.600/beta and installed it after uninstall 4.4.2.2000, Didnt fix the problem. 3. Changed UAs many times on each version, Didnt fix the problem. 4. Allow sites to run plug-ins and cookies are enabled. 5. I un installed everything then i downloaded 4.4.1.3000 and installed it, then Hangouts worked wonderful, till i closed the browser, then it stopped working again. 6. I un installed 4.4.1.3000 then downloaded 4.4.1.600/beta and installed it, Hangouts also worked till i closed the browser. BTW Hangouts works fine on all other browsers. So i really need your help to fix this annoying problem.
  15. Hi, Sorry for the inconvenience. Here on my end i tired to test with both Maxthon and Chrome Browser and i'm getting the page with a captcha. You may clear your browser cookies and cache files and try again. 10265
  16. Hmmm, you are right. But this icon is somewhy not shown on first load! You could see the attached image. It was made after full clean of cache and cookies. Sooo weird!