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Release Note5

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Everything posted by BugMiss006

  1. I saw the screen shot of your maxthon favorite recovery page, there is only a one backup and it's new.

    well, if you want syn your favorite and make backup, you need to log in your Maxthon account, in every time you using the browser.

    After you log in your account, maxthon will automatically make backup and syn data into cloud.

    If not, the data can't be syned into cloud.

    Did you often log in your account?


    1. freeyormind31


      No I didn't know I had to log in to keep my data linked. So basically there's no way for me to get my

      information back since I wasn't logging in.


    2. BugMiss006


      Oh, so sad...now seems no method can get it again without past login. But I will keep trying to research other solutions and discuss with technical staff.

      I also wanna say sorry. This's our fault. need more notification shown in browser and ensure user know it. I will let them so this ASAP.

    3. BugMiss006


      I just know that they will  improve this problem in MX5...but, don't tell others. All of things about MX5 don't be allowed to public. I only told you. I feel...maybe this news can let you feel better.

  2. I know this's a headaches problem . I will be trying my best to help you.

  3. Hi, freeyormind31. I just asked technology team.

    This problem maybe caused by your account root data in the path of C:\Users\dusx\AppData\Roaming\Maxthon3\Users\XX  has been carelessly deleted.

    note:XX is a folder named by your account.

    Usually, if this folder has been deleted, this phenomenon will happen, as shown in the following picture you sent me.

    Did you clear any files by manual way, just before this problem happened?


  4. Got it~Thanks, bro~

  5. Hello, again, WarDeN. 

    For "can't login with http proxy" problem, Did it solved?

    If not, could you go to "setting" - "proxy" and give me a screenshot?

    our technical staff told me this problem may be in your proxy setting.

    looking forward to your response. Thanks, bro.


    1. WarDeN


      firstly let me correct you ... its not about http proxy, its about http proxy WITH AUTHENTICATION

      secondly, no it is not solved


  6. Could you give me your UID? and I can help you solve the login problem.

  7. Hi, Ices_Eyes. could you give me your maxthon UID? 

    1. Ices_Eyes


      Hi. I answered you by pm :)

  8. Hi, mithrandir~ I saw your post about some problems.

    Could you give me some link of videos that you can't play?

    Moreover, our email box have some problems last week. Could you give me your email address and I can let our staff find your email, and solve this problem as soon as possible~

    Thanks and looking forward to your response~

  9. Hi, man. I saw your post about " Anyone know about a problem on 4.4 Kitkat Android where it comes on and says for security it wants to control the lock screen but once you do you are not able to uninstall Maxthon "

    Our android version have not this kind of function. Could you give me more details about what happen? and I can help you to solve this problem. It's better with some screenshot. Thanks. Looking forward to your reply~

  10. Hi, Mo88

    I saw you post a topic about " when I try to login your mother's account in Maxthon keeps saying that her email or password is incorrect."

    Occasionally, some new accounts will have this kind of problem. Could you give me your mother Maxthon account UID? I can help you to solve this problem. Thanks~

    1. Show previous comments  3 more
    2. BugMiss006


      got it ~ we will fix it asap~

    3. BugMiss006


      It has been fixed. Please have a try and let me know the result~ Thanks~

    4. DeleteThisAccount-Please
  11. hi, Astral~

    about the problem of:

    I've tried to change real name, password to only numbers and letter and avatar, in the case of something happened there, but still no effect.

    Maybe your problem caused by other reason.

    Could you give me your User ID? and we can check its status and test it.~ thanks for your help to find the reason.

    1. Show previous comments  1 more
    2. BugMiss006


      Thanks, brother~

    3. astral_cyborg


      It works now. Thank you very much.

    4. BugMiss006


      So happy~That's my pleasure~

  12. We have paid much attention on this problem. We are trying to solve this problem. Before the bug fixed, you could back to v4.9.2.400. Thanks so much.

  13. Hi, Sir. For the problem that you cannot install v4.9.2.500, Are you willing  to receive the installation package by email and help us to try it again? 

  14. Hi there, When i try to install the latest lastpass, but it tell me "Failed to download file "... And the icon also went wrong...
  15. Hi there,

    We have checked your account .But it seems that there is nothing wrong with your account. Would you please tell me your password. We need to check more things...

  16. Actually most people both can login maxthon.cn and maxthon.com. We will check why he can't login maxthon.com
  17. Would you please tell me your Maxthon account ?
  18. Hi there, Currently maxthon.com and maxthon.cn are using different account system. Please login extension.maxthon.cn to upload your extension. The international users will see your extension too~Thanks!
  19. Hi guys, Really sorry to tell you. I have talked to our team about this. This function would be fixed until the release of MX5. Please be patient. Stay tuned. I hope this could help you.
  20. Hi, Really sorry for your inconvenience. Are you referring to this function?It seemed works fine here on my side with
  21. Hi guys, Thanks for your question. We have confirmed these 3 issues separately on developer tool, Cloudnote, and fast application. It seemed we have no plan to fix this currently. We will fix this ASAP.Please be patient.
  22. Hi, Thanks for your response. You better to make sure/ clear last session /option is not ticked
  23. Hi, Sorry for your inconvience. We will pay attention on it and work hard on this. Have a nice day!