Julian Posted June 9, 2019 Report Share Posted June 9, 2019 My weight is abnormal, but not my account. I see that this topic was raised some months ago. Yet, I just received the message again. Version is 5.2.7.2000 Link to comment Share on other sites More sharing options...
nelson(160854) Posted June 9, 2019 Report Share Posted June 9, 2019 me too every time when I login, it says your account is abnormal. no matter which version used. Link to comment Share on other sites More sharing options...
BugSir006 Posted June 10, 2019 Report Share Posted June 10, 2019 Hi there, can you log in properly? Did you change the password of the browser account or change the bound email address? Link to comment Share on other sites More sharing options...
Galileusz Posted June 10, 2019 Report Share Posted June 10, 2019 2 hours ago, BugSir006 said: Hi there, can you log in properly? Did you change the password of the browser account or change the bound email address? I did not change anything (pass, email, etc.) and I also have this problem. When I close Mx and run again, this message appears from time to time. Re-logging resolves the problem for some time Link to comment Share on other sites More sharing options...
BugSir006 Posted June 10, 2019 Report Share Posted June 10, 2019 Please try to log out the browser account then delete the account, don't need to delete the local data, just delete the account record, then log in again. Link to comment Share on other sites More sharing options...
nelson(160854) Posted June 10, 2019 Report Share Posted June 10, 2019 please elaborate the procedure on how to do this 4 hours ago, BugSir006 said: Hi there, can you log in properly? Did you change the password of the browser account or change the bound email address? I did not change anything. no matter how I re login, it says your account is abnormal. Link to comment Share on other sites More sharing options...
nelson(160854) Posted June 10, 2019 Report Share Posted June 10, 2019 I just delete my account which is according to your instruction and re-login again, yet same problem appeared. same popup--your account is abnormal, please loginb again. Link to comment Share on other sites More sharing options...
BugSir006 Posted June 11, 2019 Report Share Posted June 11, 2019 It's a pity that I cannot reproduce this issue. Can we check it via TeamViewer? Link to comment Share on other sites More sharing options...
-ody- Posted June 12, 2019 Report Share Posted June 12, 2019 On 11/06/2019 at 5:11 AM, BugSir006 said: It's a pity that I cannot reproduce this issue. Can we check it via TeamViewer? it happens to me every now and then. then it resolves itself after a while , my guess is that It's a server issue Link to comment Share on other sites More sharing options...
BugSir006 Posted June 12, 2019 Report Share Posted June 12, 2019 8 minutes ago, -ody- said: it happens to me every now and then. then it resolves itself after a while , my guess is that It's a server issue Could you send your browser email account and UID to me? To check the UID, you can log in my.maxthon.com. Link to comment Share on other sites More sharing options...
Galileusz Posted June 12, 2019 Report Share Posted June 12, 2019 5 hours ago, -ody- said: my guess is that It's a server issue It's possible, because apart from logging problem, I have also a problem with the forum. Reloading (or two) helps for some time. Link to comment Share on other sites More sharing options...
BugSir006 Posted June 12, 2019 Report Share Posted June 12, 2019 9 minutes ago, Galileusz said: Reloading (or two) helps for some time. I recommend you to clear the cache. Link to comment Share on other sites More sharing options...
-ody- Posted June 13, 2019 Report Share Posted June 13, 2019 17 hours ago, BugSir006 said: I recommend you to clear the cache. the fact that we all encounter the issue at the same time looks like a serveur issue, more over because it resolves itself (no need to clear the cache or to do anything, just wait) Link to comment Share on other sites More sharing options...
nelson(160854) Posted July 5, 2019 Report Share Posted July 5, 2019 I wish to report my following actions, after I reset my IP address, it can be login and my account is normal again. It was your server that block my IP address. May this would help. Link to comment Share on other sites More sharing options...
BugSir006 Posted July 8, 2019 Report Share Posted July 8, 2019 2 On 7/5/2019 at 6:32 AM, nelson(160854) said: I wish to report my following actions, after I reset my IP address, it can be login and my account is normal again. It was your server that block my IP address. May this would help. Thank you for the information. I contacted the engineer to confirm, but the server doesn't block your IP. Link to comment Share on other sites More sharing options...
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