winpc issue Amazon video

[mutilator]

When I try and play a video on Amazon's prime video service it comes up with the following. " Your web browser is missing a digital rights component. In the address bar, go to opera://plugins and ensure Widevine Content Decryption Module is enabled "

I'm on v5.0.2.200

[BugSir006]

1 hour ago, mutilator said:

Amazon's prime video

Hi mutilator, thanks for the feedback,

Could you give us a link of the video and a screenshot of the page showing this error?

[mutilator]

On 25/11/2016 at 7:32 AM, BugSir006 said:

Hi mutilator, thanks for the feedback,

Could you give us a link of the video and a screenshot of the page showing this error?

Sorry for the delay I've been really busy with work. I can't link you to the video as its through a video subscription service here in the UK. 

but for the grand tour for example https://www.amazon.co.uk/dp/B01J93ZV7A/ref=dvm_uk_gw_l_en_GrandT_027?pf_rd_r=A59DH5N4X61H5Y64MPDM&pf_rd_p=b58d01b3-5185-4c68-b0ed-36bceee70d70 

[BugSir006]

Hi mutilator, thanks for replying even you are so busy.

Since I'm not a prime user in Amazon video, so I just tried this video: https://www.amazon.com/dp/B00RSGFRY8/ref=atv_hm_hom_1_c_ptwwa_2_brws2?_encoding=UTF8&pf_rd_i=home&pf_rd_m=ATVPDKIKX0DER&pf_rd_p=2705331342&pf_rd_r=MXVFAK5XX1EGSX3ZFM01&pf_rd_s=center-3&pf_rd_t=12401

and it works fine with our latest internal version 5.0.2.400. 

May I ask, does this prompt message pop up every time no matter which video you are watching?

If you are interested, I can PM you the latest version so that you may have a try with it. ;)

[7twenty]

As above, using BugSir006's link the video works fine.

Whether your link uses a different type of DRM we can't test for as we don't have a Amazon Prime subscription. Although that would be odd if they do.

Why it's giving an Opera link is a little confusing. i tried using an Opera user agent but still didn't get any error. But you may want to check that on yours.

There were no major core changes between .200 > .400 so I can't image the different versions would make a difference.

[No.1MaxthonFan]

On 11/30/2016 at 4:10 AM, BugSir006 said:

Hi mutilator, thanks for replying even you are so busy.

Since I'm not a prime user in Amazon video, so I just tried this video: https://www.amazon.com/dp/B00RSGFRY8/ref=atv_hm_hom_1_c_ptwwa_2_brws2?_encoding=UTF8&pf_rd_i=home&pf_rd_m=ATVPDKIKX0DER&pf_rd_p=2705331342&pf_rd_r=MXVFAK5XX1EGSX3ZFM01&pf_rd_s=center-3&pf_rd_t=12401

and it works fine with our latest internal version 5.0.2.400. 

May I ask, does this prompt message pop up every time no matter which video you are watching?

If you are interested, I can PM you the latest version so that you may have a try with it. ;)

I'm a Prime subscriber and I also get the same message as Mutilator with version 5.0.2.400.  But the odd thing is that when I click on your link above, the video plays without a problem.  But when I click on the video icon, I get that same error message. 

[7twenty]

9 hours ago, No.1MaxthonFan said:

But when I click on the video icon

which icon?

[No.1MaxthonFan]

2 hours ago, 7twenty said:

which icon?

This one and then on the next page when I click on the Watch Now is when I get that error.

[7twenty]

Odd? All seem to be working for me, in MX4 and 5.

Only things that I can't check are ones behind the Prime paywall, but all the freebies don't seem to have an issue.

[BugSir006]

21 hours ago, No.1MaxthonFan said:

But the odd thing is that when I click on your link above, the video plays without a problem.  But when I click on the video icon, I get that same error message. 

Hi Larry, thanks for the new information. But one more question,  is the "click on the video icon" for the same video? The video with my link above?

[No.1MaxthonFan]

3 hours ago, BugSir006 said:

Hi Larry, thanks for the new information. But one more question,  is the "click on the video icon" for the same video? The video with my link above?

Yes, it's for the same video as in your link above.

[mutilator]

the link you gave works for me. but what doesn't work is amazon.co.uk .com is fine.

[7twenty]

@BugSir006

Your link, but from amazon.co.uk:
https://www.amazon.co.uk/Man-High-Castle-Official-Trailer/dp/B00RWYM7K8/ref=sr_1_1?ie=UTF8&qid=1480851585&sr=8-1&keywords=The+Man+In+the+High+Castle

As mutilator said, it doesn't work. Seems they're using a different DRM. If using Retro mode, i get a black screen with sound. But Ultra gives the error as above.

[BugSir006]

Thanks 7twenty for the additional information. 

I've tried another one from co.uk. I also got the error message,

will forward to our testers and let them look into it!

Thank you all for helping test!

[mutilator]

Thanks everyone. Strange that they use a different system here in the UK to the states. 

[mutilator]

Ok updated to the latest beta (v5.0.0.900) and its fixed the above problem but now its coming up with a new message about Microsoft Silverlight. See below screenshot

I have also tried installing the latest Silverlight software.

[BugSir006]

Hi @mutilator, yes, you found out that we fixed it in this version. According to our developers' assessment, it will take some time to solve them all. So this is just a temporary solution since we think that make the video play is more important than the bar showing above. But we will continue to find a better solution that will also can deal with the prompt message!

[mutilator]

7 hours ago, BugSir006 said:

Hi @mutilator, yes, you found out that we fixed it in this version. According to our developers' assessment, it will take some time to solve them all. So this is just a temporary solution since we think that make the video play is more important than the bar showing above. But we will continue to find a better solution that will also can deal with the prompt message!

Hello,

It's all good, just want to report things when I am able so it makes it a better browser each release.

[BugSir006]

It's so nice of you! Mutilator! Then let's keep making it better!