Julian

Your account is abnormal

15 posts in this topic

My weight is abnormal, but not my account.

I see that this topic was raised some months ago. Yet, I just received the message again.

Version is 5.2.7.2000

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me too every time when I login, it says your account is abnormal. no matter which version used.

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Hi there, can you log in properly? Did you change the password of the browser account or change the bound email address?

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Posted (edited)

2 hours ago, BugSir006 said:

Hi there, can you log in properly? Did you change the password of the browser account or change the bound email address?

I did not change anything (pass, email, etc.) and I also have this problem. When I close Mx and run again, this message appears from time to time.

Re-logging resolves the problem for some time :titter:

Edited by Galileusz
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Please try to log out the browser account then delete the account, don't need to delete the local data, just delete the account record, then log in again.

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please elaborate the procedure on how to do this

4 hours ago, BugSir006 said:

Hi there, can you log in properly? Did you change the password of the browser account or change the bound email address?

I did not change anything. no  matter how I re login, it says your account is abnormal.

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I just delete my account which is according to your instruction and re-login again, yet same problem appeared. same popup--your account is abnormal, please loginb again.

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It's a pity that I cannot reproduce this issue. Can we check it via TeamViewer?

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On 11/06/2019 at 5:11 AM, BugSir006 said:

It's a pity that I cannot reproduce this issue. Can we check it via TeamViewer?

it happens to me every now and then. then it resolves itself after a while , my guess is that It's a server issue

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8 minutes ago, -ody- said:

it happens to me every now and then. then it resolves itself after a while , my guess is that It's a server issue

Could you send your browser email account and UID to me? To check the UID, you can log in my.maxthon.com.

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5 hours ago, -ody- said:

my guess is that It's a server issue

It's possible, because apart from logging problem, I have also a problem with the forum.

 

0_1.png

 

Reloading (or two) helps for some time.

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9 minutes ago, Galileusz said:

Reloading (or two) helps for some time.

I recommend you to clear the cache. :Smiling_with_Sweat_Emoji_Icon_42x42:

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17 hours ago, BugSir006 said:

I recommend you to clear the cache. :Smiling_with_Sweat_Emoji_Icon_42x42:

the fact that we all encounter the issue at the same time looks like a serveur issue, more over because it resolves itself (no need to clear the cache or to do anything, just wait)

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I wish to report my following actions, after I reset my IP address, it can be login and my account is normal again. It was your server that block my IP address. May this would help.

 

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On 7/5/2019 at 6:32 AM, nelson(160854) said:

I wish to report my following actions, after I reset my IP address, it can be login and my account is normal again. It was your server that block my IP address. May this would help.

Thank you for the information. I contacted the engineer to confirm, but the server doesn't block your IP. :(

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