31100800

followup Maxthon 4 crashes constantly

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:devil: I am furious! Every single time I log in and use my Maxthon 4 browser 4.4.5.1000 and start to do my emailed surveys, Maxthon 4 always crashes my desktop PC. Please don't tell me to upgrade because every time I do that, I can't get into most of my survey groups and anime groups most of which are foreign based in the Orient and Europe. I have clear vents and plenty of emmory so what causes the bloody crashes? Nobody at Maxthon ever even replies to my emails and every time the crash box comes up and I write a message and include my email address, I still don't get a reply from Maxthon! What 8is going on? Thanks I hope and have a nice holiday season.- Jack McElwee/keimanzero  Campbelltown/Palmyra PA USA :wacko:

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Welcome to the forum!

Could you please provide some sites that are giving you issues?

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11 hours ago, 31100800 said:

:devil: I am furious! Every single time I log in and use my Maxthon 4 browser 4.4.5.1000 and start to do my emailed surveys, Maxthon 4 always crashes my desktop PC. Please don't tell me to upgrade because every time I do that, I can't get into most of my survey groups and anime groups most of which are foreign based in the Orient and Europe. I have clear vents and plenty of emmory so what causes the bloody crashes? Nobody at Maxthon ever even replies to my emails and every time the crash box comes up and I write a message and include my email address, I still don't get a reply from Maxthon! What 8is going on? Thanks I hope and have a nice holiday season.- Jack McElwee/keimanzero  Campbelltown/Palmyra PA USA :wacko:

Hi there, I'm so sorry for bringing so much inconvenience to you...:(

Could you please get the crash report and PM it to me? It will help us analysis the cause and solve it ASAP.

Here is a reference for how to get crash report:

Press "Win+R" keyboard>Run "%temp%" and press "Enter">Find the folder named "MaxthonCrashData">Compress the folder and send it back to me.

Any question, please feel free to contact me.

Jelly.

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Bug Report forms are too complicated and ask me stuff I dunno how to answer. As for the crashes, they happen no matter where I am although most frequently when I am in the middle of a survey. Please don't ask which ones because I am a group member of 50+ survey groups. Besides the surveys, most crashes occur when I am using gmail. Usually to answer surveys. I can follow BugMiss ro get to Maxthon Crash Data, but I don't know how to compress the folder to send it to you guys. Sorry for posting here, but I didn't know about the Maxthon 4 forums. I was just so glad to be allowed to post on Maxthon at all! I'll go through 7twenty's basic guide before I do anything else though. I want to thank all of you who have responded. Have a glorious holiday season and hopefully I've seen my last crash.- Jack/keimanzero  :wink:

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35 minutes ago, 31100800 said:

I can follow BugMiss ro get to Maxthon Crash Data, but I don't know how to compress the folder to send it to you guys.

You don't need anything to pack. Only you attach crash.dump and info.txt files on the forum.

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On 12/6/2016 at 6:29 AM, 31100800 said:

my emailed surveys

Except for the dump file, the link of these surveys will also be helpful for our developer to identify the crashes in you PC. :1f60a:

Sounds you are enjoying a great holiday, how's everything going?:wink:

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On Wednesday, December 07, 2016 at 5:22 AM, BugMiss006 said:

Hi there, I'm so sorry for bringing so much inconvenience to you...:(

Could you please get the crash report and PM it to me? It will help us analysis the cause and solve it ASAP.

Here is a reference for how to get crash report:

Press "Win+R" keyboard>Run "%temp%" and press "Enter">Find the folder named "MaxthonCrashData">Compress the folder and send it back to me.

Any question, please feel free to contact me.

Jelly.

I can maybe find the CR but I haven't a clue how to compress it and send it to you! Wait! I see now Win on my keyboard at all. All I know is it constantly crashes! And I do not always get a crash report! Why? What causes all the crashes? Even a hint or two would help me. TYVM- keimanzero 

On Wednesday, December 07, 2016 at 5:22 AM, BugMiss006 said:

Hi there, I'm so sorry for bringing so much inconvenience to you...:(

Could you please get the crash report and PM it to me? It will help us analysis the cause and solve it ASAP.

Here is a reference for how to get crash report:

Press "Win+R" keyboard>Run "%temp%" and press "Enter">Find the folder named "MaxthonCrashData">Compress the folder and send it back to me.

Any question, please feel free to contact me.

Jelly.

And why does my last session and previous session screen have nothing at all on them? I wish my Henrietta PC would accept another browser but your Maxthon 4 is the ONLY browser that will work on her!- keimanzero

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15 minutes ago, 31100800 said:

And I do not always get a crash report! Why?

You won't always see an error. They're saved to a file for situations like this where they may come in handy.

16 minutes ago, 31100800 said:

I haven't a clue how to compress it and send it to you

Follow the instructions above. When you have the folder, right-click on it > Send to > compressed zipped folder. Email the file to help@maxthon.com or post it here.

If you have an older version of Windows you may not have that option.

On 7/12/2016 at 10:19 AM, 31100800 said:

I'll go through 7twenty's basic guide before I do anything else though

What was the outcome of this?

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