31100800 Posted December 6, 2016 Report Share Posted December 6, 2016 I am furious! Every single time I log in and use my Maxthon 4 browser 4.4.5.1000 and start to do my emailed surveys, Maxthon 4 always crashes my desktop PC. Please don't tell me to upgrade because every time I do that, I can't get into most of my survey groups and anime groups most of which are foreign based in the Orient and Europe. I have clear vents and plenty of emmory so what causes the bloody crashes? Nobody at Maxthon ever even replies to my emails and every time the crash box comes up and I write a message and include my email address, I still don't get a reply from Maxthon! What 8is going on? Thanks I hope and have a nice holiday season.- Jack McElwee/keimanzero Campbelltown/Palmyra PA USA Link to comment Share on other sites More sharing options...
joemax Posted December 6, 2016 Report Share Posted December 6, 2016 Welcome to the forum! Could you please provide some sites that are giving you issues? Link to comment Share on other sites More sharing options...
7twenty Posted December 7, 2016 Report Share Posted December 7, 2016 Link to comment Share on other sites More sharing options...
BugSir006 Posted December 7, 2016 Report Share Posted December 7, 2016 Thanks for posting and please follow 7twenty's tips and check it through, they can be VERY helpful. And next time, issues concerned about MX4, please post here: http://forum.maxthon.com/index.php?/bug-tracker/general-support/ Our staff @BugMiss006 will take care issues on MX4 for you. Link to comment Share on other sites More sharing options...
BugMiss006 Posted December 7, 2016 Report Share Posted December 7, 2016 11 hours ago, 31100800 said: I am furious! Every single time I log in and use my Maxthon 4 browser 4.4.5.1000 and start to do my emailed surveys, Maxthon 4 always crashes my desktop PC. Please don't tell me to upgrade because every time I do that, I can't get into most of my survey groups and anime groups most of which are foreign based in the Orient and Europe. I have clear vents and plenty of emmory so what causes the bloody crashes? Nobody at Maxthon ever even replies to my emails and every time the crash box comes up and I write a message and include my email address, I still don't get a reply from Maxthon! What 8is going on? Thanks I hope and have a nice holiday season.- Jack McElwee/keimanzero Campbelltown/Palmyra PA USA Hi there, I'm so sorry for bringing so much inconvenience to you... Could you please get the crash report and PM it to me? It will help us analysis the cause and solve it ASAP. Here is a reference for how to get crash report: Press "Win+R" keyboard>Run "%temp%" and press "Enter">Find the folder named "MaxthonCrashData">Compress the folder and send it back to me. Any question, please feel free to contact me. Jelly. Link to comment Share on other sites More sharing options...
31100800 Posted December 7, 2016 Author Report Share Posted December 7, 2016 Bug Report forms are too complicated and ask me stuff I dunno how to answer. As for the crashes, they happen no matter where I am although most frequently when I am in the middle of a survey. Please don't ask which ones because I am a group member of 50+ survey groups. Besides the surveys, most crashes occur when I am using gmail. Usually to answer surveys. I can follow BugMiss ro get to Maxthon Crash Data, but I don't know how to compress the folder to send it to you guys. Sorry for posting here, but I didn't know about the Maxthon 4 forums. I was just so glad to be allowed to post on Maxthon at all! I'll go through 7twenty's basic guide before I do anything else though. I want to thank all of you who have responded. Have a glorious holiday season and hopefully I've seen my last crash.- Jack/keimanzero Link to comment Share on other sites More sharing options...
Galileusz Posted December 7, 2016 Report Share Posted December 7, 2016 35 minutes ago, 31100800 said: I can follow BugMiss ro get to Maxthon Crash Data, but I don't know how to compress the folder to send it to you guys. You don't need anything to pack. Only you attach crash.dump and info.txt files on the forum. Link to comment Share on other sites More sharing options...
BugSir006 Posted December 8, 2016 Report Share Posted December 8, 2016 On 12/6/2016 at 6:29 AM, 31100800 said: my emailed surveys Except for the dump file, the link of these surveys will also be helpful for our developer to identify the crashes in you PC. Sounds you are enjoying a great holiday, how's everything going? Link to comment Share on other sites More sharing options...
31100800 Posted March 7, 2017 Author Report Share Posted March 7, 2017 On Wednesday, December 07, 2016 at 5:22 AM, BugMiss006 said: Hi there, I'm so sorry for bringing so much inconvenience to you... Could you please get the crash report and PM it to me? It will help us analysis the cause and solve it ASAP. Here is a reference for how to get crash report: Press "Win+R" keyboard>Run "%temp%" and press "Enter">Find the folder named "MaxthonCrashData">Compress the folder and send it back to me. Any question, please feel free to contact me. Jelly. I can maybe find the CR but I haven't a clue how to compress it and send it to you! Wait! I see now Win on my keyboard at all. All I know is it constantly crashes! And I do not always get a crash report! Why? What causes all the crashes? Even a hint or two would help me. TYVM- keimanzero On Wednesday, December 07, 2016 at 5:22 AM, BugMiss006 said: Hi there, I'm so sorry for bringing so much inconvenience to you... Could you please get the crash report and PM it to me? It will help us analysis the cause and solve it ASAP. Here is a reference for how to get crash report: Press "Win+R" keyboard>Run "%temp%" and press "Enter">Find the folder named "MaxthonCrashData">Compress the folder and send it back to me. Any question, please feel free to contact me. Jelly. And why does my last session and previous session screen have nothing at all on them? I wish my Henrietta PC would accept another browser but your Maxthon 4 is the ONLY browser that will work on her!- keimanzero Link to comment Share on other sites More sharing options...
7twenty Posted March 7, 2017 Report Share Posted March 7, 2017 15 minutes ago, 31100800 said: And I do not always get a crash report! Why? You won't always see an error. They're saved to a file for situations like this where they may come in handy. 16 minutes ago, 31100800 said: I haven't a clue how to compress it and send it to you Follow the instructions above. When you have the folder, right-click on it > Send to > compressed zipped folder. Email the file to help@maxthon.com or post it here. If you have an older version of Windows you may not have that option. On 7/12/2016 at 10:19 AM, 31100800 said: I'll go through 7twenty's basic guide before I do anything else though What was the outcome of this? Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.