my gold has been deducted twice


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As the title says, the amount of my gold expired twice on April 1. I now have a negative amount. It doesn't matter whether it's PC or Android. May I get it back?

Screenshot_20240402-.png.662f41592e8b6b6c5c793019f63ecc70.png

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25 minutes ago, .rob said:

As the title says, the amount of my gold expired twice on April 1. I now have a negative amount. It doesn't matter whether it's PC or Android. May I get it back?

Screenshot_20240402-.png.662f41592e8b6b6c5c793019f63ecc70.png

Hi .rob, kindly provide us with your Maxthon account ID so we could check for you.

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17 hours ago, .rob said:

Ah, okay. Here you go: 6866616

Hi .rob, apologies for the double deduction. The extra deducted golds will be reversed on our backend and you should be able to see the reversal later.

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