R0CKnR0LLA Posted January 8 Report Share Posted January 8 One day ago I opened my maxthon browser and notice i wasn't logged in. I went to try an login an every time i tried i would get this message... Later on i said hmmm let me try to reset my password, maybe i'm forgetting something simple. I reset my password and it said it was successful an then bamm..I goto to login an i get the same message again.. Link to comment
BugSir009 Posted January 9 Report Share Posted January 9 10 hours ago, R0CKnR0LLA said: One day ago I opened my maxthon browser and notice i wasn't logged in. I went to try an login an every time i tried i would get this message... Later on i said hmmm let me try to reset my password, maybe i'm forgetting something simple. I reset my password and it said it was successful an then bamm..I goto to login an i get the same message again.. Hi R0CKnR0LLA, could you give me your account email and I will try to reset your password for you? By the way can I check which version are you using? Link to comment
R0CKnR0LLA Posted January 9 Author Report Share Posted January 9 1 hour ago, BugSir009 said: Hi R0CKnR0LLA, could you give me your account email and I will try to reset your password for you? By the way can I check which version are you using? hey and here you go. logangwyn@gmail.com I am using version 7.1.7.8000 Link to comment
BugSir009 Posted January 9 Report Share Posted January 9 3 hours ago, R0CKnR0LLA said: hey and here you go. logangwyn@gmail.com I am using version 7.1.7.8000 Hi R0CKnR0LLA, could you go to my.maxthon.com and try to reset your password and try again? Link to comment
R0CKnR0LLA Posted January 9 Author Report Share Posted January 9 4 hours ago, BugSir009 said: Hi R0CKnR0LLA, could you go to my.maxthon.com and try to reset your password and try again? Okay so I did that an got this result. Link to comment
BugSir009 Posted January 10 Report Share Posted January 10 14 hours ago, R0CKnR0LLA said: Okay so I did that an got this result. Hi R0CKnR0LLA, could you try signing in again and see if you encounter any issue? Link to comment
R0CKnR0LLA Posted January 11 Author Report Share Posted January 11 21 hours ago, BugSir009 said: Hi R0CKnR0LLA, could you try signing in again and see if you encounter any issue? I tried and still the same result. Link to comment
BugSir009 Posted January 11 Report Share Posted January 11 3 hours ago, R0CKnR0LLA said: I tried and still the same result. Hi R0CKnR0LLA, my apologies but could you try again? I have reported your issue to the development team and they have looked into this error; will need your assistance to try logging in again to see if it works. Link to comment
kvd71 Posted February 5 Report Share Posted February 5 I installed two-factor authentication and now I can’t use the authenticator. How can I turn this off? Or how to set up an authenticator? Link to comment
BugSir009 Posted February 5 Report Share Posted February 5 1 hour ago, kvd71 said: I installed two-factor authentication and now I can’t use the authenticator. How can I turn this off? Or how to set up an authenticator? Hi kvd71, you may go to https://my.maxthon.com/profile/security and disable the two-factor authentication. Link to comment
kvd71 Posted February 5 Report Share Posted February 5 4 minutes ago, BugSir009 said: Hi kvd71, you may go to https://my.maxthon.com/profile/security and disable the two-factor authentication. I don't get the code anywhere, so I can't disable it Link to comment
BugSir009 Posted February 5 Report Share Posted February 5 8 minutes ago, kvd71 said: I don't get the code anywhere, so I can't disable it Hi kvd71, you will have to setup the authenticator app by adding Maxthon to it. Follow step by step and scan Maxthon QR to add it in. Link to comment
kvd71 Posted February 5 Report Share Posted February 5 10 minutes ago, BugSir009 said: Привет, kvd71, тебе нужно будет настроить приложение для аутентификации, добавив в него Maxthon. Следуйте шаг за шагом и отсканируйте Maxthon QR, чтобы добавить его. Recommend the application. Where can I get Maxthon QR? Link to comment
kvd71 Posted February 5 Report Share Posted February 5 3 hours ago, BugSir009 said: Привет, kvd71, тебе нужно будет настроить приложение для аутентификации, добавив в него Maxthon. Следуйте шаг за шагом и отсканируйте Maxthon QR, чтобы добавить его. Can you disable two-factor authentication for me? My login is kvd71@mail.ru Link to comment
BugSir009 Posted February 6 Report Share Posted February 6 11 hours ago, kvd71 said: Can you disable two-factor authentication for me? My login is kvd71@mail.ru Hi kvd71, could you download the authenticator app on your phone? Link to comment
kvd71 Posted February 6 Report Share Posted February 6 1 hour ago, BugSir009 said: Привет, kvd71, не могли бы вы загрузить приложение для аутентификации на свой телефон? installed different applications. Does not work The authenticator requires a secret key or QR code. Where can I watch it on Maxthon? Link to comment
BugSir009 Posted February 6 Report Share Posted February 6 2 hours ago, kvd71 said: installed different applications. Does not work The authenticator requires a secret key or QR code. Where can I watch it on Maxthon? Hi kvd71, the QR code from Maxthon is available during the setup of the two factor authentication. If you have previously setup before, this QR code will not appear again. Link to comment
kvd71 Posted February 6 Report Share Posted February 6 55 minutes ago, BugSir009 said: Привет, kvd71, QR-код от Maxthon доступен во время настройки двухфакторной аутентификации. Если вы уже выполнили настройку ранее, этот QR-код больше не появится. How do I reset all this? Where should I write? Link to comment
BugSir009 Posted February 6 Report Share Posted February 6 40 minutes ago, kvd71 said: How do I reset all this? Where should I write? Hi kvd71, you may go to https://my.maxthon.com/profile/security to reset Link to comment
kvd71 Posted February 6 Report Share Posted February 6 1 hour ago, BugSir009 said: Привет, kvd71, ты можешь перейти на https://my.maxthon.com/profile/security , чтобы сбросить настройки. To reset it, it requires a recovery code, but I don't have one. Link to comment
BugSir009 Posted February 7 Report Share Posted February 7 17 hours ago, kvd71 said: To reset it, it requires a recovery code, but I don't have one. Hi kvd71, I have managed to reset the 2FA for you. Could you kindly check on your end? Link to comment
kvd71 Posted February 7 Report Share Posted February 7 1 час назад, BugSir009 сказал: Привет, kvd71, мне удалось бросить для тебя 2FA. Не могли бы вы проверить со своей стороны? Thank you. Everything is working. Only when I reset two-factor authentication am I required to enter a recovery code. Can I reset it too? To make it like the first time.. Link to comment
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