ShallRush Posted May 26 Report Share Posted May 26 Hi, I updated this week my MX to version 7.0.2.2001 (from v. 7.something) and it completely wipe all my saved passwords in Passkeeper. I have in there websites, accounts but passwords are empty. Can someone help me with that please? Thanks in advance, ShallRush Link to comment Share on other sites More sharing options...
BugSir009 Posted May 26 Report Share Posted May 26 1 hour ago, ShallRush said: Hi, I updated this week my MX to version 7.0.2.2001 (from v. 7.something) and it completely wipe all my saved passwords in Passkeeper. I have in there websites, accounts but passwords are empty. Can someone help me with that please? Thanks in advance, ShallRush Hi ShallRush, you could go under Settings < General < Account Information < Restore from local < Passwords Link to comment Share on other sites More sharing options...
ShallRush Posted May 26 Author Report Share Posted May 26 Hi, thank you for your quick reply. I did restore from last week and it deleted every single thing that was in the Passkeeper. When I restore from manual backup before this first restore, I got only 4 records (they are those I already used and updated with passwords) instead of 46 or 49 I had before. Is there any chance to get at least all records even without passwords back? Link to comment Share on other sites More sharing options...
BugSir009 Posted May 26 Report Share Posted May 26 13 minutes ago, ShallRush said: Hi, thank you for your quick reply. I did restore from last week and it deleted every single thing that was in the Passkeeper. When I restore from manual backup before this first restore, I got only 4 records instead of 46 or 49 I had before. Is there any chance to get at least all records even without passwords back? Hi ShallRush, can I have your account ID so I could get the engineer to do a check for you? Link to comment Share on other sites More sharing options...
ShallRush Posted May 26 Author Report Share Posted May 26 1 hour ago, BugSir009 said: Hi ShallRush, can I have your account ID so I could get the engineer to do a check for you? And where can I find it? Link to comment Share on other sites More sharing options...
BugSir009 Posted May 29 Report Share Posted May 29 On 5/26/2023 at 8:15 PM, ShallRush said: And where can I find it? Hi ShallRush, that will be your login email ID. Link to comment Share on other sites More sharing options...
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