jerber Posted December 20, 2015 Report Share Posted December 20, 2015 I have downloaded the latest beta version several times and tried to update. It look like it is doing something but then it quits, show a white screen of maxthon and stops. This has happened in retro also. I have also tried a clean install but the same thing is happening. Need help please. Link to comment Share on other sites More sharing options...
joemax Posted December 20, 2015 Report Share Posted December 20, 2015 If it's the latest beta update why are you expecting it to find an update? Let's start with which version you are using... Using version M4.9.0.2200 which is only found here in the forum, update tells me I'm already up to date. This version will not be found if trying to update from 4.4.8.1000. Link to comment Share on other sites More sharing options...
jerber Posted December 20, 2015 Author Report Share Posted December 20, 2015 I guess I am not explaning well. I had the latest Maxthon and at this time I don't remember what it was. I tried to update that version with M4.9.0.2200. That is the version that will not work. To use the Forum i am using an older version I had on my pc.v4.4.5.1200. I can not get 4.9.9.2200 to work on this pc or my other pc. Link to comment Share on other sites More sharing options...
BugSir007 Posted December 21, 2015 Report Share Posted December 21, 2015 3 hours ago, jerber said: I guess I am not explaning well. I had the latest Maxthon and at this time I don't remember what it was. I tried to update that version with M4.9.0.2200. That is the version that will not work. To use the Forum i am using an older version I had on my pc.v4.4.5.1200. I can not get 4.9.9.2200 to work on this pc or my other pc. Hi, Sorry for this issue. What is you OS? Please send us your %appdata% file if the browser is quitting after installation. We will dig deep to find out the cause of the problem. Thanks. Link to comment Share on other sites More sharing options...
joemax Posted December 21, 2015 Report Share Posted December 21, 2015 11 hours ago, jerber said: I guess I am not explaning well. I had the latest Maxthon and at this time I don't remember what it was. I tried to update that version with M4.9.0.2200. That is the version that will not work. To use the Forum i am using an older version I had on my pc.v4.4.5.1200. I can not get 4.9.9.2200 to work on this pc or my other pc. It is recommended to do a clean install of M4.9.0.2200 or install the portable version which will not interfere with your previous build. Link to comment Share on other sites More sharing options...
jerber Posted December 21, 2015 Author Report Share Posted December 21, 2015 I did both of those and still have the issue. Link to comment Share on other sites More sharing options...
joemax Posted December 21, 2015 Report Share Posted December 21, 2015 People report these issues on XP, are you using XP? Link to comment Share on other sites More sharing options...
jerber Posted December 21, 2015 Author Report Share Posted December 21, 2015 No, I am on Windows 10 latest updated version. The last update, last Thursday, is when the issues started. I was in contact with Microsoft and they said the os was current and ok. Link to comment Share on other sites More sharing options...
jerber Posted December 21, 2015 Author Report Share Posted December 21, 2015 I have been on Maxthon for over 11 years and have tried to follow all the suggestions I could find in the forum. I may have missed some but I tried all the things I could think of and that is why i asked for help. Strange issue. Link to comment Share on other sites More sharing options...
joemax Posted December 21, 2015 Report Share Posted December 21, 2015 I have no problems on win10, also up to date. no idea why you are having problems. Edit: Maybe try sending your appdata folder to have the devs take a look as requested by bugsir in his post. Link to comment Share on other sites More sharing options...
jerber Posted December 22, 2015 Author Report Share Posted December 22, 2015 I'm sorry but after 35 years in Dp I have lost most of my tech skills. How would I get this file to you=? Link to comment Share on other sites More sharing options...
BugSir007 Posted December 22, 2015 Report Share Posted December 22, 2015 2 hours ago, jerber said: I'm sorry but after 35 years in Dp I have lost most of my tech skills. How would I get this file to you=? Please send the appdata file to us at help@maxthon.com Link to comment Share on other sites More sharing options...
Mpale Posted December 22, 2015 Report Share Posted December 22, 2015 On 20/12/2015 21:42:37, jerber said: I have downloaded the latest beta version several times and tried to update. It look like it is doing something but then it quits, show a white screen of maxthon and stops. This has happened in retro also. I have also tried a clean install but the same thing is happening. Need help please. I had a similar problem on Windows 10. After the install on this beta version of Maxthon, the browser started blank and closed immediately. I suspected just a problem of "displaying" because maxthon seemed to launch correctly in the background. I fixed this by reinstalling the previous stable version, reset my custom theme (a theme created by a maxthon contributor) to the default Maxthon skin, and retried the installation of the beta. And it works as of now. Maybe you have the same situation. Link to comment Share on other sites More sharing options...
jerber Posted December 22, 2015 Author Report Share Posted December 22, 2015 2 hours ago, BugSir007 said: Please send the appdata file to us at help@maxthon.com I tried to send the appdata folder and it was returned for security reasons. I don't know why do you? Link to comment Share on other sites More sharing options...
jerber Posted December 22, 2015 Author Report Share Posted December 22, 2015 Mpale, that worked!!!!!!! Thank you very much glad you could solve my issue. I have learned in the last week that Windows 10 does some strange things and you have to go back to the beginning to fix things. Once again THANK YOU. Link to comment Share on other sites More sharing options...
Mpale Posted December 22, 2015 Report Share Posted December 22, 2015 Glad to read it. Happy Holidays/ End of Year to you and everyone who read this! Link to comment Share on other sites More sharing options...
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