BugMiss006

I agree with fOrTune(r), because the core of MX4 is too old to support this site, but MX5 has a new core, so it's the only solution for that.

Hi Daniel, I'm really sorry for the inconvenience caused. But could you please let me know whether this error happened on only a certain website, or for all pages using MX5? If it is the former, a url will be highly appreciated! Thank you for your support for Maxthon, and please don't worry. @BugSir006 will follow up this ticket to help you until it is solved!

7twenty is right. Neither MX4 nor MX5 supports exporting passwords while you can export the bookmarks saved in Maxthon browser. Well, could I know why you want to move to other browsers? Your feedback will be highly appreciated to help us improve our products. Why not give your Maxthon browser another chance?

Hi Roger, Has this problem been solved after you update the browser version? I couldn't confirm exactly the problem from your description, but given that you were using v4.9.2.1000, which is an old version, I guess it may be similar with this question in this thread. There's a video in above thread. You can check it and if you were referring to the same problem, I agree with 7twenty and suggest you to update your browser to the latest version: 4.9.4.3000, because that bug has been fixed in v4.9.4.1100 Looking forward your feedback. Jelly

Hi federacer, I'm sorry for bringing you inconvenience and the late reply. The situation you encountered is unusual. My OS is same as yours but the RAM consumption is much lower, so I think it may be related to some other usage environment. Could you please help create full dump and send back to us for reference? It will help us identify the cause and which part and which process it is that eats RAM. Attached is a tool to create full dump, and an animation picture to show how to use this software to create full dump. (The software, procexp, is a tool developed by Microsoft. It's safe and light, only 2.7MB. You can click it to use without installation.) Any other question, please feel free to let us know. Regards! Jelly procexp.exe

Hi mesmer, I'm sorry I couldn't understand your point quite clearly. Could you have a screenshot for a clearer explanation? Jelly

I think you are right in this case. Actually for MX4, our test team once tried more than 300 tabs running at the same time without problems hhhh.

It has been confirmed as a bug, and will be fixed in future ;D

Strange...why couldn't I open it.. @7twentyCan you help check this issue?

Have forwarded this problem to the product team for their consideration, and I will update you shortly if there's any feedback. Regards! Jelly

Hi Ralf, I test this link from my side, but couldn't open the link you mentioned...Maxthon browser, IE, Chrome same situation. Could you double check the link? and actually I'm waiting for somebody else. Anyone who could open this link?

Hi there, Have you tried 7twenty's suggestion? Hope it has resolved your problems. If there's still any problem, please update us which version of Maxthon browser you are using, which url for this video. It will help us identify the cause and give solutions. Regards! Jelly

Hi there, Sorry for late reply. Does it happen usually? or only sometimes? Repeated issue will help us test and identify the cause, so it will be better if you could give some more description about what operation you did before or after that. Thanks in advance, and very sorry for the inconvenience caused. Regards! Jelly

Hi there, I'm sorry for bringing so much inconvenience. Could you please attach some screenshots for your problems? because I couldn't replicate your problems and screenshots will help us identify the cause ASAP. Regards! Jelly

Thank you for your kind explanation. Now I understand that. But when I opened this page with MX5, none videos was played automatically but need clicking the "Play" button. Regards!

Hi GaryF, Please check whether my comment in your last post works for your current situation. Besides, I really suggest that you can focus all your problem details in one thread, which will help others know better about your situation and give correct suggestion based on it. What do you think? B.R. Jelly

In MX5 beta version or release version, UserData folder could only be created if you DO log in with your account and generate user data. If you haven't user data in this new portable version, User Date will not be created. See attached picture for where to see Quick Access folder in MX5 beta. (Mine is v5.0.1.1700beta). Hope it is workable for you. B.R. Jelly

Sorry for delaying. I'm not very clear which point you are referring to. Do you mean reading mode? where can you choose PDF program? Could you make it more detailed with screenshot or detailed url? It will help us identify the problem more effectively. B.R. Jelly

Where to check the preload attribute? Sorry I didn't find it even from F12...

Hi there, Thank you for your feedback and suggestion. Could you give an example for that? for which url the video's attribute is "none". It will help us understand your point and forward that to the product team more effectively. Regards! Jelly

Hi frankmorris, It will be better if this problem could be fixed under MX4, and then you upgrade it to MX5, because MX5 is a totally brand new version with MX4. Given that MagicFill functions well when you login in those websites, it means your password data was well saved on cloud sever, but you can't see them in local device, so I think some related local file may be deleted by mistake. My suggestion is that you uninstall this version, and checked "remove all local data" option during the uninstall procedure, (to make sure all local data could be generated again when you re-install it) Then download same version and re-install it. After re-installing finishes, sync all your information, and then check on settings whether it's ok. Be sure you have synced all your data to Cloud before you do uninstall !!! It's very important and will decide whether you will have your data in new browser. So I suggest you can click "Synchronize All" as above .gif demo shows. Regards! Jelly

To be honest, sometimes for some question, even Maxthon staffs couldn't tell the reason and solve it at once (Though I really hope to achieve that but I have to tell the truth), but all your feedback and information will be forwarded to the developing team for their consideration and study. Now I could only say it's really odd as far as I know, but we will find out the cause with devs and avoid any potential bugs in future.

Do you mean even after our resetting from server, the previous stored passwords didn't come back but those newly saved were no problem. Is that?

Officially released version, not beta version. I have asked the devs study this thread and your comments. It's really helpful

Sorry for late reply. Could you please try syncing your passwords again? The cloud server colleague made some resetting on your account.