What's happening? (all data lost)


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I was browsing with Maxthon (it updated yesterday to 7.3.1.4200 ) when I left everything open to go to dinner. About an hour later, I came back and the browser was minimized in the systray... I clicked on the icon and a login screen appeared, asking for the local user or my registered account.

WTF? Since I don't remember whether I was using the local account or the online, I clicked on the local one and ended up with a completely empty browser: 0 extensions, 0 bookmarks, and a history from November 2024.

Panic set in.

At this point, I tried to switch users and chose the one with the login... but nothing, no password worked. I tried resetting the password from browser, from site, but still nothing... there's no way to log in.  I hope my data is in that account and still there, but I can't access it.

pls help. I havo no folder in user data for the online account, is that normal ?

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6 hours ago, Cicoz said:

I was browsing with Maxthon (it updated yesterday to 7.3.1.4200 ) when I left everything open to go to dinner. About an hour later, I came back and the browser was minimized in the systray... I clicked on the icon and a login screen appeared, asking for the local user or my registered account.

WTF? Since I don't remember whether I was using the local account or the online, I clicked on the local one and ended up with a completely empty browser: 0 extensions, 0 bookmarks, and a history from November 2024.

Panic set in.

At this point, I tried to switch users and chose the one with the login... but nothing, no password worked. I tried resetting the password from browser, from site, but still nothing... there's no way to log in.  I hope my data is in that account and still there, but I can't access it.

pls help. I havo no folder in user data for the online account, is that normal ?

Hi Cicoz, could you give me your Maxthon account email and I will try to rest the password and see if it works?

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Hi, i tried re-installing 7.3.1.3600 today, and everything started working again without any issues. I selected the user with the login and it worked right away without even asking me for the password. I have all my data back. So now I’d rather leave everything as it is rather than risk another password reset.

I think there is some kind of problem in the versions after the .3600 as i read somewhere here. 

 

Thank you anyway for the help, we'll see next update if I'll need it again :)

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Something is wrong with new version (7.3.1.4200(64-bit)0331 16:40)!

Today I restored Maxthon profile five times! After restore browser works for a short time and suddenly opens with a default profile!!

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1 hour ago, raptorek said:

Today 9:00 the same problem, another computer :(

All computers with guest profiles, no synchronization.

It is possible that this crash happened yesterday when closing the browser.

Hi raptorek, could you try restoring the data once again and see if it works? You could download the latest 4400 version and try.

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I am using the portable browser on USB stick (work PC), I too lost all passwords, quick access setup, and it seems to have stop syncing with the browser i use at home.  The browser at home seems unaffected, as the quick access is still the way i set it, but i am never too sure about passwords.  i have tried following instructions i have seen about resetting the quick access but it does not restore to my setup

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11 hours ago, garmac said:

I am using the portable browser on USB stick (work PC), I too lost all passwords, quick access setup, and it seems to have stop syncing with the browser i use at home.  The browser at home seems unaffected, as the quick access is still the way i set it, but i am never too sure about passwords.  i have tried following instructions i have seen about resetting the quick access but it does not restore to my setup

Hi garmac, have you tried restoring the passwords and quick access from your local folder?

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The problem still persists :(

Yesterday I installed the latest beta version. Unfortunately nothing has changed. The problem is 100% repeatable. All I have to do is minimize Maxthon and the profile resets. All I have to do is go to the profile selection menu and the profile resets. I don't know yet if it is the same on new profiles or only on those imported from the previous version, or maybe the language version is causing the problem. I will keep looking.

 

image.thumb.png.e435cfc261f957f0963831e11957bae8.png

 

 

 

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On 4/7/2025 at 2:30 PM, Cicoz said:

Hi, i tried re-installing 7.3.1.3600 today, and everything started working again without any issues. I selected the user with the login and it worked right away without even asking me for the password. I have all my data back. So now I’d rather leave everything as it is rather than risk another password reset.

I think there is some kind of problem in the versions after the .3600 as i read somewhere here. 

 

Thank you anyway for the help, we'll see next update if I'll need it again :)

I said this once, but nothing is happening. Versions after .3600 content problems. Please, developers listen to the users.

Thank you

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