AaronX Posted February 7, 2022 Report Share Posted February 7, 2022 I'm having a very buggy experience on my Windows 10 laptop with Version6.1.3.1400 (64-bit) 0128. Towards the end of last week I noticed that Maxthon had started crashing fairly quickly after start-up, so I reinstalled over the top but found no change. (It usually happened once, then was stable after rebooting.) I then uninstalled and reinstalled clean, which seemed initially successful, but today it's suddenly worse than ever. Sometimes I have one tab open, sometimes I can use it for long enough to get to 11 tabs, but it keeps crashing out completely. Meanwhile, whilst I am using it, I keep experiencing freezes (with no feedback). I'll be scrolling down a page and it suddenly stops, for maybe 5 - 10 seconds, before starting up again. No other heavy processes are running that would be an obvious explainer. Link to comment Share on other sites More sharing options...
BugSir009 Posted February 8, 2022 Report Share Posted February 8, 2022 8 hours ago, AaronX said: I'm having a very buggy experience on my Windows 10 laptop with Version6.1.3.1400 (64-bit) 0128. Towards the end of last week I noticed that Maxthon had started crashing fairly quickly after start-up, so I reinstalled over the top but found no change. (It usually happened once, then was stable after rebooting.) I then uninstalled and reinstalled clean, which seemed initially successful, but today it's suddenly worse than ever. Sometimes I have one tab open, sometimes I can use it for long enough to get to 11 tabs, but it keeps crashing out completely. Meanwhile, whilst I am using it, I keep experiencing freezes (with no feedback). I'll be scrolling down a page and it suddenly stops, for maybe 5 - 10 seconds, before starting up again. No other heavy processes are running that would be an obvious explainer. Hi AaronX, could you help us by recording a video of these crashing and freezing issues? In the meantime, would appreciate if you could send us the crash report as well. Thank you! Link to comment Share on other sites More sharing options...
projektilski Posted February 8, 2022 Report Share Posted February 8, 2022 I can confirm frequent crashes (and some freezing) with 6.1.3.1400. Had to revert to .1300 to fix this. Link to comment Share on other sites More sharing options...
AaronX Posted February 8, 2022 Author Report Share Posted February 8, 2022 13 hours ago, BugSir009 said: Hi AaronX, could you help us by recording a video of these crashing and freezing issues? In the meantime, would appreciate if you could send us the crash report as well. Thank you! There's really nothing to show in the crashes - the window just closes. Where can I find the crash report log you'd like me to send? Link to comment Share on other sites More sharing options...
BugSir009 Posted February 9, 2022 Report Share Posted February 9, 2022 11 hours ago, AaronX said: There's really nothing to show in the crashes - the window just closes. Where can I find the crash report log you'd like me to send? Hi AaronX @projektilski, kindly refer to the link below for the instructions to retrieve crash data. Thank you. Link to comment Share on other sites More sharing options...
projektilski Posted February 9, 2022 Report Share Posted February 9, 2022 I reverted back on both machines but maybe crash logs remained on one of them. I'll try to find them and zip them. Link to comment Share on other sites More sharing options...
AaronX Posted February 9, 2022 Author Report Share Posted February 9, 2022 Thanks @BugSir009. My reports attached. reports.zip Link to comment Share on other sites More sharing options...
AaronX Posted February 9, 2022 Author Report Share Posted February 9, 2022 I think the crashing may be related to reopening tabs from the previous session. Last time I managed to have Maxthon open for any amount of time yesterday, I didn't try to resurrect any tabs, just closed them all, so on starting the browser today it was just on the New Tab tile page. And has not crashed once in about 4 hours of use. Link to comment Share on other sites More sharing options...
BugSir009 Posted February 10, 2022 Report Share Posted February 10, 2022 5 hours ago, AaronX said: I think the crashing may be related to reopening tabs from the previous session. Last time I managed to have Maxthon open for any amount of time yesterday, I didn't try to resurrect any tabs, just closed them all, so on starting the browser today it was just on the New Tab tile page. And has not crashed once in about 4 hours of use. Hi AaronX, thank you for the crash report and information. We will forward these details to the development team for them to look into it. Link to comment Share on other sites More sharing options...
BugSir006 Posted February 15, 2022 Report Share Posted February 15, 2022 On 2/10/2022 at 1:42 AM, AaronX said: Thanks @BugSir009. My reports attached. reports.zip 18.27 MB · 3 downloads Hi AaronX, the crash issue has been fixed in 6.1.3.1500 please try it again.? Link to comment Share on other sites More sharing options...
AaronX Posted February 15, 2022 Author Report Share Posted February 15, 2022 No issues today, so it looks hopeful. Thanks BugSir! I will report back if anything further does occur. Link to comment Share on other sites More sharing options...
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