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Passkeeper malfunction in .3200 verison


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I upgrade to .3200 version. First, all previous records in passkeeper gone. Second, All username/password pairs I save to passkeeper currently are never  successful. It's always empty in passkeeper. Restored back to .3100 version, everything is ok again.

 

Edited by scottchu.tw
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37 minutes ago, scottchu.tw said:

I upgrade to .3200 version. First, all previous records in passkeeper gone. Second, All username/password I save to passkeeper current never save successfully. It's always empty in passkeeper. Restored back to .3100 version, everything is ok again.

 

Hi scottchu.tw, did you encounter this problem in the install version or the portable version?

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9 minutes ago, BugSir006 said:

Hi scottchu.tw, could you send the log file of 3200 to me?

Dingtalk_20211020121408.jpg

Sure! Why not. However, I restored to .3100 later. There might be some lines are from .3100. If you need me to reproduce the bug, let me know.

20211021.log

Edited by scottchu.tw
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12 minutes ago, scottchu.tw said:

Sure! Why not. However, I restored to .3100 later. There might be some lines are from .3100. If you need me to reproduce the bug, let me know.

20211021.log 707.4 kB · 0 downloads

Hi scottchu.tw, thank you for your help. Could you provide me the system information of your device? 

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2 hours ago, scottchu.tw said:

Win7 pro 64bit sp1 tc(Traditional Chinese), 16GB ram,  Intel i7-4790 3.6GHz.

Hi scottchu.tw, thank you for your info.😊 Could you help us to reproduce this issue in the attached test version then send the log file to me?

Before the test, please back up your local user data first.

mx6_3200_test_1021.zip

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23 minutes ago, BugSir006 said:

Hi scottchu.tw, thank you for your info.😊 Could you help us to reproduce this issue in the attached test version then send the log file to me?

Before the test, please back up your local user data first.

mx6_3200_test_1021.zip 127.96 MB · 0 downloads

Why? Is previous uploaded log file not helpful? Just curious. However, I'll do it anyway.

Edited by scottchu.tw
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The attached is the today's(2021/10/25) new tested log file.

I first close Maxthon .3100 version, delete today's log file, then copy necessary files from .3200 zip file, copy/overwirte those in Maxthon 6 portable version's folder. And run Maxthon 6 .3200, test entering username/password, saving them and then upload today's log file to you here. It should be clean enough. If nothing worthy to see in it, I can't help more.

20211025.log

Edited by scottchu.tw
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Hi scottchu.tw, thank you for your help! This issue has been fixed in our internal version, could you help to try this issue in the internal test version?

You could backup the local file then update 3100 to this version.

Download link: https://drive.google.com/file/d/1-iaTzyjA5lXZKK6PrcppuzMiDEPe3N_C/view?usp=sharing

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  • 2 weeks later...
9 hours ago, ddoe said:

Hi, I had the same problem as scottchu.tw with V6.1.2.3400, after reverting to V6.1.2.3300 it was fine. It was also a portable version.

Hi ddoe, just to check did you update from version 3200 to 3400 or from version 3300 to 3400? Could you kindly send us your log files from version 3400 for us to look into it?

 

image.png

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6 hours ago, BugSir009 said:

Hi ddoe, just to check did you update from version 3200 to 3400 or from version 3300 to 3400? Could you kindly send us your log files from version 3400 for us to look into it?

image.png

I just tried downloading the ver. V6.1.2.3400 (portable) again and now it is OK.  🤷‍♂️

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3 hours ago, projektilski said:

Yes. All my installed instances on various PCs show just few passwords. This is terrible if I've lost hundred passwords.

 

20211102.log 1.76 MB · 0 downloads 20211103.log 587.08 kB · 0 downloads 20211104.log 74.08 kB · 0 downloads

Hi projektilski, thank you for your reply. Did this issue occur under the browser account or the guest account?

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Version 6.1.2.3501(64-bit)1108, installed version, passkeeper has only 3 passwords (out of few hundred). If I login to web version of passkeeper, maxton 6 (button in upper left corner) has only 3 passwords. On Maxthon 5 (I think) it's all there. Any progress with this?

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20 hours ago, veljo said:

Version 6.1.2.3501(64-bit)1108, installed version, passkeeper has only 3 passwords (out of few hundred). If I login to web version of passkeeper, maxton 6 (button in upper left corner) has only 3 passwords. On Maxthon 5 (I think) it's all there. Any progress with this?

Hi veljo, you mean the 3501 updates caused the password data loss? Could you send the log files to me?

log files.jpg

You could log in to uu.me, open Passkeeper, check backup then recover it.

backup of Passkeeper.pnghover.jpg

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On 11/10/2021 at 8:16 AM, BugSir006 said:

You could log in to uu.me, open Passkeeper, check backup then recover it.

First tried this. No luck. Then uninstalled latest beta and installed last stable version. Nothing. Then I saw post with backup option, installed latest beta, and it worked.

On 11/10/2021 at 8:16 AM, BugSir006 said:

Could you send the log files to me?

Logs coming.

Log Files.zip

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