Mr. SS Posted September 30, 2017 Report Posted September 30, 2017 I upgraded to a new computer last week, Ryzen Threadripper with Windows 10, and Maxthon fails to install on this configuration. The previous version installer (5.1.2.1000) would count to 16 and then stop, the new version (5.1.2.3000) goes only to 5. Task manager shoes some activity for the install process (under 1% CPU usage, but some constant memory used changes), yet it never moves past 5. I have tried running the installer with various compatibility settings and with admin privileges, but nothing changes. The portable versions work fine, so this seems to be a purely installer issue. Anyone have any ideas?
xycury Posted October 12, 2017 Report Posted October 12, 2017 Same here, past two official installs, plus the beta get to 5 and stop. Using portable now also Attached sysinfo maybe a Ryzen bug? sysinfo.txt
BugSir006 Posted October 12, 2017 Report Posted October 12, 2017 can't past 5% or lagging at 5% then could continue install? Please check whether MD5 is correct after downloading.(By using MD5Calc)
tomgabor Posted October 12, 2017 Report Posted October 12, 2017 I have the same problem. With Win10(uptodate) + Ryzen I'm unable to install/unistall Maxthon, used versions are 5.1.2.1000/2000 and 3000, it goes up to whatever %(5 or 30 or smth else) and gets stuck there forever. After a while I end the process with task manager and see that there is a Maxthon folder in Program files, but can't start it or uninstall it because it gives me error message that files are missing. Portable version works and Chrome/Firefox/Opera can install itself without error. I even reinstalled Win10 but i'm still unable to install Maxthon. I can install 5.1.2.1000 without problems on my other PC(Win7+Phenom II)
BugSir006 Posted October 13, 2017 Report Posted October 13, 2017 14 hours ago, Ralf542 said: I have the same problem. With Win10(uptodate) + Ryzen I'm unable to install/unistall Maxthon, used versions are 5.1.2.1000/2000 and 3000, it goes up to whatever %(5 or 30 or smth else) and gets stuck there forever. After a while I end the process with task manager and see that there is a Maxthon folder in Program files, but can't start it or uninstall it because it gives me error message that files are missing. Portable version works and Chrome/Firefox/Opera can install itself without error. I even reinstalled Win10 but i'm still unable to install Maxthon. I can install 5.1.2.1000 without problems on my other PC(Win7+Phenom II) Please check whether MD5 is correct after downloading.(By using MD5Calc)
tomgabor Posted October 13, 2017 Report Posted October 13, 2017 24 minutes ago, BugSir006 said: Please check whether MD5 is correct after downloading.(By using MD5Calc) Checked/downloaded multiple times and it's correct.
BugSir006 Posted October 13, 2017 Report Posted October 13, 2017 Ok We have marked this issue.Now our develop-team is trying to investigate the reason caused this issue. Thanks for all your feedback.
Mr. SS Posted October 23, 2017 Author Report Posted October 23, 2017 Any news on this, any beta coming up with the problem solved?
BugSir006 Posted October 23, 2017 Report Posted October 23, 2017 3 hours ago, Mr. SS said: Any news on this, any beta coming up with the problem solved? Here's something I want to confirm with users who met this issue. Please check Win+R-%Temp%-find a folder named temp_number(like this) And then check whether the contents in the folder is complete(like these following images) If the contents in folder is uncomplete or missing a part of content, that means it have something wrong with computer during install process. Forward your reply )
Mr. SS Posted October 24, 2017 Author Report Posted October 24, 2017 This is how my last attempted install (latest beta) temp folder looks.
BugSir006 Posted October 24, 2017 Report Posted October 24, 2017 4 hours ago, Mr. SS said: This is how my last attempted install (latest beta) temp folder looks. Still stuck at 5%？ Which country are you from？ Can we make an appointment (remotely) via teamviewer to check this issue?
BugSir006 Posted October 26, 2017 Report Posted October 26, 2017 Known issues. Will be fixed in next few versions
SimoFLC Posted October 26, 2017 Report Posted October 26, 2017 Hi in Win 10 fall Creator i disactivated defender, downloaded MX5 5.1.1.1000, and than installed 5.1.3.1000 or beta2000 and is working. Doesn't work clean install of last release stuck on 5%
SimoFLC Posted October 26, 2017 Report Posted October 26, 2017 On 13/10/2017 at 0:36 PM, BugSir006 said: Ok We have marked this issue.Now our develop-team is trying to investigate the reason caused this issue. Thanks for all your feedback. i think is problem with smart screen and defender, not allowed, happened just on last update of win
LuCaCZ Posted October 26, 2017 Report Posted October 26, 2017 Avast antivirus found a virus IDP.Ares.Generic in mx5.1.3.1000.exe http://www.maxthon.cz/viewtopic.php?f=46&t=14114#p21734
SimoFLC Posted October 27, 2017 Report Posted October 27, 2017 10 hours ago, LuCaCZ said: Avast antivirus found a virus IDP.Ares.Generic in mx5.1.3.1000.exe http://www.maxthon.cz/viewtopic.php?f=46&t=14114#p21734 yes i thjink matter is Win AV wich is founding something
BugSir006 Posted October 31, 2017 Report Posted October 31, 2017 Hello everyone The newest test version(5.1.3.2000) fixed the issue of freezing at 5% during the install progress under special cases. Users who have met this problem please download it in early access section or message me to send you a package to check.
saichow Posted October 31, 2017 Report Posted October 31, 2017 @BugSir006It doesn't solve my issue unfortunately
BugSir006 Posted October 31, 2017 Report Posted October 31, 2017 5 hours ago, saichow said: @BugSir006It doesn't solve my issue unfortunately still stuck at 5%? I will message you a package
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