observer Posted September 6, 2016 Report Share Posted September 6, 2016 Only in Ultra core. Two recent crashes in attached file. MaxthonCrashData.zip Link to comment Share on other sites More sharing options...
BugSir006 Posted September 7, 2016 Report Share Posted September 7, 2016 17 hours ago, observer said: Only in Ultra core. Two recent crashes in attached file. MaxthonCrashData.zip Hi observer, did you print a file that opens in gmail, or you print the gmail page? Could you provide a screenshot for us? Link to comment Share on other sites More sharing options...
observer Posted September 7, 2016 Author Report Share Posted September 7, 2016 I was going to print a letter. I just pushed that "Print" button (red cuboid). Link to comment Share on other sites More sharing options...
-ody- Posted September 7, 2016 Report Share Posted September 7, 2016 4 minutes ago, observer said: I was going to print a letter. I just pushed that "Print" button (red cuboid). no issue here (english language). I tried with 2 emails (including one with an attachment). Link to comment Share on other sites More sharing options...
observer Posted September 7, 2016 Author Report Share Posted September 7, 2016 I switched to English and repeated. This is the result. Link to comment Share on other sites More sharing options...
saichow Posted October 19, 2016 Report Share Posted October 19, 2016 I'm facing with this issue as well, exact same error message as shown above. Happens when I try to print from Gmail and other websites as well. Please help! Link to comment Share on other sites More sharing options...
BugSir006 Posted October 19, 2016 Report Share Posted October 19, 2016 18 minutes ago, saichow said: I'm facing with this issue as well, exact same error message as shown above. Happens when I try to print from Gmail and other websites as well. Please help! Hi saichow, Sorry for the inconvenience caused. Could you also try on our latest beta version 5.0.1.1900? It is now available on our official website. http://www.maxthon.com/beta/ I'll also forward your problem to our testers, while they cannot reproduce, then it will be hard for them to solve. It may take some time. Thanks for your patience. Link to comment Share on other sites More sharing options...
observer Posted October 19, 2016 Author Report Share Posted October 19, 2016 BugSir006, mx5.0.1.1900 crashes as well. But now there is no message about Mx Data Folder. Just crash and crash report window. Link to comment Share on other sites More sharing options...
saichow Posted October 20, 2016 Report Share Posted October 20, 2016 @BugSir006, I'm on mx5.0.1.1900 as well, same situation as @observer. However, I'm able to print with Chrome without any problem. Happens on both Windows 7 and Windows 10 PC. Link to comment Share on other sites More sharing options...
BugSir006 Posted October 20, 2016 Report Share Posted October 20, 2016 Hi, @observer and @saichow, thank you two for replying. Could you send me your crash data? (It is the .dump file in C:\Users\Administrator\AppData\Local\Temp\MaxthonCrashData) Our developers can have a look into it and try to find out what caused it. Thank you in advance. Link to comment Share on other sites More sharing options...
observer Posted October 20, 2016 Author Report Share Posted October 20, 2016 As you can see, I've changed a Gmail localization to En(UK). Picture 1 - I have an Ultra core in Gmail. Picture 2 - press the "Print" button in a letter. Picture 3 - obtain the crash report message. Maxthon opens new tab for printing, but crashes. Crash data attached. BTW, Crash data directory depends on system %TEMP% variable. Mine is "%SystemRoot%\Temp", i.e. "C:\Windows\Temp\MaxthonCrashData". MaxthonCrashData.zip Link to comment Share on other sites More sharing options...
saichow Posted October 21, 2016 Report Share Posted October 21, 2016 couldn't find my maxthoncrashdata Link to comment Share on other sites More sharing options...
Galileusz Posted October 21, 2016 Report Share Posted October 21, 2016 3 hours ago, saichow said: couldn't find my maxthoncrashdata Check here: C:\Users\YOUR USER NAME\AppData\Local\Temp\MaxthonCrashData If you will not see the AppData folder, you must change the options of hiding folders. If you need a description that is here: Show Hidden Files and Folders in Windows 7, 8.x, 10, or Vista Link to comment Share on other sites More sharing options...
saichow Posted October 25, 2016 Report Share Posted October 25, 2016 crash.dmp crash.dmp crash.dmp Found the folders, my Users folder is in D:\ Attached 3 of the dump file for reference. Link to comment Share on other sites More sharing options...
BugSir006 Posted November 3, 2016 Report Share Posted November 3, 2016 Hi @observer and @saichow, have you tried to print on our official version? the version 5.0.1.3000. Does the crash also happens on it? Look forward to your reply! Link to comment Share on other sites More sharing options...
saichow Posted November 4, 2016 Report Share Posted November 4, 2016 Just tried with to print an online receipt, it crashed on 5.0.1.3000 crash.dmp Link to comment Share on other sites More sharing options...
observer Posted November 4, 2016 Author Report Share Posted November 4, 2016 I confirm the crashing as well. Link to comment Share on other sites More sharing options...
saichow Posted November 7, 2016 Report Share Posted November 7, 2016 @BugSir006 Any update to the problem? It's really annoying as it force me to use Chrome/Safari to print my documents. If it doesn't get a solution soon, I might be forced to use Chrome/Safari permanently. Appreciates a solution. Anyway, as posted by @observer on earlier post, Maxthon is giving an error message about error getting MX3datafolder on earlier build. Could it be due to missing folders? Link to comment Share on other sites More sharing options...
BugSir006 Posted November 7, 2016 Report Share Posted November 7, 2016 On 11/4/2016 at 2:38 PM, saichow said: Just tried with to print an online receipt, it crashed on 5.0.1.3000 crash.dmp Thanks saichow, for the feedback and crash data attached. We will look into it soon as a top priority! Link to comment Share on other sites More sharing options...
BugSir006 Posted November 8, 2016 Report Share Posted November 8, 2016 Hi all, really thanks for the crash data and your reports! Our developers have identified this bug and are working to fix it. Link to comment Share on other sites More sharing options...
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