Irregular display

[30729109]

Maxthon has been a breath of fresh air and I have been using it without problems until a few days ago.

The displayed pages manifest all manner of irregularities from a Cursor which jumps around the page of it's own accord; page-text not appearing at all until the Cursor is moved over the place the text should be; alternating colors every second; the bottom bar is now in black instead of the usual XP color.

I have scanned using all available tools including Comodo Internet Security and Emsisoft Emergency Kit in both normal and Safe Mode, without any real issues appearing.

Most badly affected is my POP3 email account but even the Maxthon Homepage is affected as well as external websites.

I'm using v4.4.1.2001. Can you help to resolve this for me please?

[magg]

Your Maxthon version is very old.

Update it to this current version http://forum.maxthon.com/thread-13785-1-1.html.

I suggest you to perform clean installation.

Let me know if it help.

[30729109]

That has now been carried out and I rebooted. It seemed at first to be better but then swapping sites, I can see there is still missing text until I glide the Cursor over the page and there is still a black bar at the bottom of the screen. Further, below this text-box after the Security Q&A box, only the letters 'enew de' can be seen.

I also notice that clicking on the upper left screen Maxthon 'smiling' icon box, does not show me any link towards update any of the Maxthon versions, otherwise I would have upgraded sooner.

Are there other actions you can suggest?

[30729109]

I am trying to access Maxthon via my other Win7 laptop and it too shows similar disfunction as reported on the XP laptop.

[7twenty]

I also notice that clicking on the upper left screen Maxthon 'smiling' icon box, does not show me any link towards update any of the Maxthon versions, otherwise I would have upgraded sooner.That was a one off build from a different branch, and I think the new versions weren't detected in the updater because of it.

Most badly affected is my POP3 email accountRunning through Maxthon? Or a dedicated program?

Can you provide a screenshot of the issues (CTRL-F1 while running Maxthon)? Seems very odd and doesn't seem directly Maxthon related.

If you can run HijackThis select the first option and paste the log file it creates here.

[30729109]

The email account is via Maxthon. I tried another Browser and there were no problems at all but I favor Maxthon overall, so intend sticking with it.

Oddly, I have just carried out another intensive set of scans whilst in Safe Mode and deleted whatever was picked up and rebooted and lo & behold, all seems to work as before and I can also see the regular colors at the bottom of this screen and the words 'Renew code' below this box so I am hoping whatever caused these problems, have now been resolved.

Here's the log file you requested:

Logfile of Trend Micro HijackThis v2.0.5

Scan saved at 8:12:03 PM, on 12/21/2014

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18702)

FIREFOX: 30.0 (en-US)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\Program Files\IObit\Advanced SystemCare 7\ASCService.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe

C:\WINDOWS\System32\WLTRYSVC.EXE

C:\WINDOWS\System32\bcmwltry.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\IObit\IObit Malware Fighter\IMFsrv.exe

C:\Program Files\IObit\Smart Defrag 3\SmartDefrag.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\IObit\Advanced SystemCare 7\Monitor.exe

C:\Program Files\SUPERAntiSpyware\SASCORE.EXE

C:\Program Files\a-squared Free\a2service.exe

C:\Program Files\iolo\Common\Lib\ioloServiceManager.exe

C:\WINDOWS\system32\nvsvc32.exe

C:\Program Files\iolo\System Mechanic\LiveBoost.exe

C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe

C:\Program Files\Trusteer\Rapport\bin\RapportService.exe

C:\Program Files\IObit\Advanced SystemCare 7\ASCTray.exe

C:\WINDOWS\system32\WLTRAY.exe

C:\Program Files\COMODO\COMODO Internet Security\cistray.exe

C:\Program Files\AdTrustMedia\PrivDog\2.2.0.14\trustedadssvc.exe

C:\Program Files\iolo\System Mechanic\ioloGovernor.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\rundll32.exe

C:\Program Files\Ad Muncher\AdMunch.exe

C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\IObit\IObit Malware Fighter\IMF.exe

C:\Program Files\COMODO\COMODO Internet Security\cis.exe

C:\Program Files\Maxthon3\Bin\Maxthon.exe

C:\Program Files\Maxthon3\Bin\Maxthon.exe

C:\Program Files\Maxthon3\Bin\Maxthon.exe

C:\Program Files\Maxthon3\Bin\Maxthon.exe

C:\Program Files\Maxthon3\Bin\Maxthon.exe

C:\DOCUME~1\user1\LOCALS~1\Temp\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =

O2 - BHO: ExplorerWnd Helper - {10921475-03CE-4E04-90CE-E2E7EF20C814} - C:\Program Files\IObit\IObit Uninstaller\UninstallExplorer32.dll

O2 - BHO: Ads Removal - {9D974C8C-6D92-44FB-BEAF-B45A1C0CF17F} - C:\Program Files\IObit\IObit Malware Fighter\adsremoval\IE\Adblock.dll

O2 - BHO: Advanced SystemCare Browser Protection - {BA0C978D-D909-49B6-AFE2-8BDE245DC7E6} - C:\PROGRA~1\IObit\SURFIN~1\BROWER~1\ASCPLU~1.DLL

O3 - Toolbar: ExplorerWnd Helper - {10921475-03CE-4E04-90CE-E2E7EF20C814} - C:\Program Files\IObit\IObit Uninstaller\UninstallExplorer32.dll

O4 - HKLM\..\Run: C:\WINDOWS\system32\WLTRAY.exe

O4 - HKLM\..\Run: C:\Program Files\COMODO\COMODO Internet Security\cistray.exe

O4 - HKLM\..\Run: "C:\Program Files\AdTrustMedia\PrivDog\2.2.0.14\trustedadssvc.exe"

O4 - HKLM\..\Run: "C:\Program Files\Smart File Advisor\sfa.exe" /checkassoc

O4 - HKLM\..\Run: "C:\Program Files\IObit\IObit Malware Fighter\IMF.exe" /autostart

O4 - HKLM\..\Run: C:\Program Files\iolo\System Mechanic\ioloGovernor.exe

O4 - HKLM\..\Run: C:\Program Files\NVIDIA Corporation\nview\nwiz.exe /installquiet

O4 - HKLM\..\Run: rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent

O4 - HKLM\..\Run: "C:\Program Files\Ad Muncher\AdMunch.exe" /bt

O4 - HKLM\..\Run: RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup

O4 - HKCU\..\Run: C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe

O4 - HKCU\..\Run: "C:\Program Files\IObit\Advanced SystemCare 7\ASCTray.exe" /Auto

O4 - HKCU\..\Run: C:\WINDOWS\system32\ctfmon.exe

O8 - Extra context menu item: Send to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm

O8 - Extra context menu item: Send To Bluetooth - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm

O9 - Extra button: PrivDog - {2F5C139F-79BD-4C84-A95A-E7140525BC55} - C:\Program Files\AdTrustMedia\PrivDog\2.2.0.14\trustedads.dll

O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm

O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1354147796671

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1361694095447

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

O17 - HKLM\System\CCS\Services\Tcpip\..\{2D0D8EB2-5319-4DDA-8070-33C4F5C91790}: NameServer = 156.154.70.22,156.154.71.22

O17 - HKLM\System\CCS\Services\Tcpip\..\{B4BAD911-6801-4E85-A69B-725BE95B9523}: NameServer = 156.154.70.22,156.154.71.22

O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll

O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll

O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE

O23 - Service: a-squared Free Service (a2free) - Emsi Software GmbH - C:\Program Files\a-squared Free\a2service.exe

O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe

O23 - Service: Advanced SystemCare Service 7 (AdvancedSystemCareService7) - IObit - C:\Program Files\IObit\Advanced SystemCare 7\ASCService.exe

O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe

O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - COMODO - C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe

O23 - Service: COMODO Virtual Service Manager (cmdvirth) - COMODO - C:\Program Files\COMODO\COMODO Internet Security\cmdvirth.exe

O23 - Service: IMF Service (IMFservice) - IObit - C:\Program Files\IObit\IObit Malware Fighter\IMFsrv.exe

O23 - Service: iolo System Service (ioloSystemService) - iolo technologies, LLC - C:\Program Files\iolo\Common\Lib\ioloServiceManager.exe

O23 - Service: LiveUpdate (LiveUpdateSvc) - IObit - C:\Program Files\IObit\LiveUpdate\LiveUpdate.exe

O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe

O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

O23 - Service: Rapport Management Service (RapportMgmtService) - IBM Corp. - C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe

O23 - Service: DW WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--

End of file - 8419 bytes

I may return to this thread, should the issue reappear but thank you for assistance in this matter thus far.

[7twenty]

Good to see you got things working again.

Looking at the log, there's nothing that really stands out, but you do seem to have a lot of security focused programs, and at times they can cause you grief when they all battle each other. Not to mention a huge number of processes running which just eat up CPU time.

On the other hand if everything is working well, maybe just leave it alone.

If it does come back as requested above, a screenshot would be handy.

[30729109]

I spoke too soon! I ended up getting really frustrated tonight as not even this page would load completely, nor the homepage of Maxthon. After rebooting again, I can now only access pages properly (albeit, slowly) in Retro mode, so it seems to me to be an issue with the other option. There is still a black bar at the bottom of this screen and the Start button and other apps don't appear unless I pass the cursor over the blackness.

I also rebooted into System Restore but it hasn't really helped. I tried attaching a screen print of one site where the text was all over the place and some characters were missing altogether. When I cam back to this tab to attach the screen print, nothing on this page worked!

To be sure there wasn't a glitch with this laptop, I booted into Firefox and everything worked as it should.

Can you offer any further suggestions apart from working in Retro mode only?

Is there no other Maxthon version which isn't Cloud based ... in case that is a problem?

After typing this, I now cannot type the Security answer in the box below!!

After two reboots, I managed to get the security Q&A to work.

[7twenty]

30729109 replied at 2014-12-23 14:44

I spoke too soon! I ended up getting really frustrated tonight as not even this page would load com ...

Read through the Troubleshooting guide.

Number 8 & 9 is where I would start. Get back to us and we'll see what happens.

The fact that other browsers are working ok, it looks like something within Maxthon is broken.

[30729109]

Thanks for the reading matter and assitance thus far.

As a point of interest, I completed a re-download/install from the Maxthon site but still the problems remain. I can use email in Retro mode and it works ok but it's just a bit clunky.

[gexxy]

Why do you write solved if it doesn't???

I have same problems!!!!

status bar black

PAges that don't load"!!!

Only in maxthon!!!

It's a maxthon bug... This doesn't happen with ALL other brwosers I am trying (chrome firefox internet explorer opera) !!!

[7twenty]

Still waiting for a screenshot and details on what happens if testing as requested in post #10

[gexxy]

hi

sometimes using maxthon it disappears all icons and status bar of windows!!!

I use windows xp updated and maxthon updated

This happens only with maxthon!!

Which kind of maxthon bug is this?

A conflict with explorer???

Thanks

[gexxy]

This is the screenshot

Right now it happens

I open a page and the windows status bar disappear... it becomes black!

If I go with the mouse over the windows status bar something appears again, something no!

The internet page doesn't load well... it loads only parcially

If I open some other window it doesn't load and I see it transparent

(I deleted something personal with a black spray)

Conflict with explorer? or with RAM? what happens?? :'(

HELP !!! this never happens with chrome internet explorer firefox opera... I tried !!!

[s_ta_s]

gexxy replied at 2014-12-28 10:56

This is the screenshot

Right now it happens

I open a page and the windows status bar disappear... it ...

Try to disable GPU hardware acceleration in Advanced settings

[gexxy]

never enabled GPU

impossible using maxthon with this bug.... It caused a windows crash right now

[s_ta_s]

Is this error occurs on a portable version? Try to run it with a guest account.

[gexxy]

what? can you explain?

I use maxthon installed in my pc..

[s_ta_s]

gexxy replied at 2014-12-28 12:11

what? can you explain?

I use maxthon installed in my pc..

Download portable version http://dl.maxthon.com/mx4/maxthon_portable_4.4.3.4000.7z

Use it for a while with the guest account without logging into your profile. If the error no longer appears, log into your profile and sync everything except settings. Use a portable version as the main browser.

[gexxy]

s_ta_s replied at 2014-12-28 13:38

Download portable version http://dl.maxthon.com/mx4/maxthon_portable_4.4.3.4000.7z

Use it for a wh ...

it happens with portable version too !!!!

closing maxthon solve all the problems!!!

I am writing from chorme now

most of all it happens with these websites:

http://forum.gruppoesperti.it/viewtopic.php?f=78&t=56112&p=1602616#p1602616

http://leghe.fantagazzetta.com/liga2014

[magg]

gexxy replied at 2014-12-28 14:34

it happens with portable version too !!!!

closing maxthon solve all the problems!!!

I am writing fro ...

No problem here with both sites

In which mode do you try running these sites- Ultra or Retro?

Try to change your skin to default one.

Turn on Adhunter.

[s_ta_s]

gexxy replied at 2014-12-28 14:37

it happens with portable version too !!!!

closing maxthon solve all the problems!!!

I am writing f ...

Was there such a problem before? It might be better to go back to one of the previous versions.

[7twenty]

Looks memory related where you start getting graphics glitches if it's getting low.

Strange that there haven't been any errors about low mem before this starts happening though.

[gexxy]

I don't understand why I cannot see the button to change ultra y retro... I had it and now I cannot see it

How can I activate it? thanks

[magg]

gexxy replied at 2014-12-29 13:06

I don't understand why I cannot see the button to change ultra y retro... I had it and now I cannot ...

Try this

[gexxy]

ok thanks

[gexxy]

now I saw this:

I opened task manager

I stayed in this page: http://forum.gruppoesperti.it/viewforum.php?f=14

The CPU of one of the maxthon.exe in task manager grew up to 99% and it bacame mad... solved with closing maxthon...

[magg]

gexxy replied at 2014-12-29 14:00

now I saw this:

I opened task manager

I stayed in this page: http://forum.gruppoesperti.it/viewforum ...

Can't confirm.

Do you have any extension installed ?

If you have- try to disable them.

You can try also this :

Try to logout from your Maxthon passport .

Or even better try portable Maxthon version-download, unzip, run without logging to your passport, don't change any settings and check again.

Let me know if it help

[gexxy]

no extension

tried yesterday trying logout

tried yesterday portable version without logging in (some post before I speak about this)

I think there is something in this website in conflict with maxthon

http://forum.gruppoesperti.it/viewforum.php?f=14

[magg]

gexxy replied at 2014-12-29 14:13

no extension

tried yesterday trying logout

tried yesterday portable version without logging in (some ...

I think there is something in this website in conflict with maxthon

http://forum.gruppoesperti.it/viewforum.php?f=14

I don't think so...

I checked this page in VM on Windows XP many times and didn't noticed any issues.

So it could be problem with some of your 3rd part programs/software installed on your PC-like antivirus, firewall and so one.