• 4.9.3.1000 Incorrect Account or Password


    Hande Yener

    Although I am able to sign in my.maxthon.com; I can't login to Maxthon Passport (on browser) with my account. It happened after I updated to 4.9.3.1000 from 4.4.8.x. I am sure my id, password etc. is all correct, yet it keeps saying incorrect account or password while I try to login on browser. I can login via my mobile phone successfully, the problem remains on the computer version. (I have also tried changing some basic info like email, password, name; it didn't work either.)



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    Hello Maxthon team

    I have the same issue as the described above. After I upgraded from 4.4.x to the latest version 4.9.x, I can't login into Maxthon Passport. Upgrade from 4.4.x to 4.9.x was a clean instalation.

    I am able to login into http://my.maxthon.com/, but I am not able to login into my Maxthon 4.9.x Passport.

    With Maxthon browser version 4.4.x I can login into Passport account without any issues.

    Do you know what could be the problem?

    Thanks and Regards

    Jan

     

    Appologies for double-post but I just found out that I am able to login with my phone number on MX browser 4.9.x, but I can't login with my email. Does it help solving this issue?\

    I checked my settings on http://my.maxthon.com/ and email I am using to login into my Passport account is valid and verified.

    Regards

    Jan

     

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    18 hours ago, jspatenka said:

    Hello Maxthon team

    I have the same issue as the described above. After I upgraded from 4.4.x to the latest version 4.9.x, I can't login into Maxthon Passport. Upgrade from 4.4.x to 4.9.x was a clean instalation.

    I am able to login into http://my.maxthon.com/, but I am not able to login into my Maxthon 4.9.x Passport.

    With Maxthon browser version 4.4.x I can login into Passport account without any issues.

    Do you know what could be the problem?

    Thanks and Regards

    Jan

     

    Appologies for double-post but I just found out that I am able to login with my phone number on MX browser 4.9.x, but I can't login with my email. Does it help solving this issue?\

    I checked my settings on http://my.maxthon.com/ and email I am using to login into my Passport account is valid and verified.

    Regards

    Jan

     

    Hello, Jspatenka, don't worry.

    Please private message me your UID and your account email, then I will try to check and solve it.

    Thanks and wait your message.

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    I have the same problem I'm able to connect to the dashboard but when I click on maxthon online favorites box it won't connect to them it just says connecting and that's it. I'm running the latest Maxthon 4.9.3.1000

     

    thanks

     

    Kinnyr901

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    Hi there, have your problem been solved now? Please give a feedback so that we can decide whether to close this topic. 

    PS: I didn't receive the UID and e-mail in private message center.

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  • Pending = We are still working on this report.

    Solved = The issue has been fixed and the resolution will be available in the recent version.

    Closed = Feedback or opinion better posted on our forum for discussion.