2FA ist not working - request error

funfraggen

Maxthon Version 7.5.2.4600 (64-Bit) 0112 09:07 and the newest beta. My 2FA was not working so I tried to renew it but after the question if you have installed Microsoft Authenticator i get a "request error" an no QR-Code ist displayed... when you try to copy paste the "secret" the copy paste is empty.

BugSir009

funfraggen We could reset your 2FA on our end. Could you provide your maxthon email account please?

funfraggen

BugSir009 ai.caramba@hotmail.de / But i did reset it -> for me it looks like it ;D

darknessblade

BugSir009 I have the exact same issue myself that the 2FA token stopped working.

I was able to reset/remove it myself.
I have updated my password for my MX account as well, just in case.
But when I try to recreate a new 2FA token, it gives a error, and the secret ID field is empty.

I am on "Version 7.3.1.8600"

Trying to generate a new 2FA code by logging into the mymaxthon link on a different browser yields the same results. where it cannot generate a 2FA token/QR code

BugSir009

funfraggen So you managed to reset the 2FA?

funfraggen

yes but i can´t get a new one. It gives me an request error and then no QR-Code is displayed an when i copy the key - the clipboard is empty.

BugSir009

funfraggen darknessblade Could you please try again and let me know if it works?

darknessblade

BugSir009

I am still getting the request error. both visiting with Edge, and the Maxthon browser.
When I try to look at active devices, I also get a request error.

BugSir009

darknessblade Thank you for trying. I have raised the issue to the management and I was informed the issue has been rectified. Could I trouble you to please try again?

darknessblade

BugSir009

I am able to go trough the 2FA setup process,
But when I try to set it up for login and the passmanager, I get this error (Generated key is from 10+ minutes ago)

For my 2FA app, I am using a locally run 2FA tool (2FAuth) to generate the keys.
I have used the exact same tool before without issue. and it works fine for all other services as well.

BugSir009

darknessblade Could you provide me with your Maxthon account or User ID?

BugSir009

darknessblade Could you try again and see if it works? If it doesn't, kindly send me your Maxthon account email or UID for further check.

darknessblade

BugSir009

I have checked, and it still does not work to add 2FA to the password manager
(I even reset the 2FA just just in case)

funfraggen

Hi its all good now - thx for the help !!

BugSir009

darknessblade Hi darknessblade, the issue should be fixed. Kindly try again.

darknessblade

BugSir009

I am able to add the 2FA code, enable 2FA for passkeeper
But when I try to login into passkeeper, it says that the code is incorrect.

If needed I can update my browser to the latest version. (Though I would need a guide to make a local backup of my userdata, as I have seen some people report they lost all passkeeper data)

BugSir009

darknessblade Hi darknessblade, could I trouble you to kindly try accessing Passkeeper with 2FA again?

darknessblade

BugSir009 I can confirm 2FA for passmanager is working now.

I Will update in case I am having issues with 2FA again.

(PS: this is just a suggestion for the forum, in case you guys need the Email/UID,
Its best to have users post it with spoiler tags, and then you guys edit their comment removing it, so people's email isn't out in the open)