Archived

This topic is now archived and is closed to further replies.

CRB

Maxthon 5.2.7.2000 unexpected shutdowns.

10 posts in this topic

Maxthon 5.2.7.2000 unexpected shutdowns.

Browser downloaded and installed 20 March 2019.

The browser shuts down unexpectedly, sometimes without an error message.
All open instances close.

Error logs are attached.

   Mainboard: ASUS P6T SE
            CPU: Intel Xeon X5670 @ 2.93GHz
           RAM: 24 GB (6 x 4 GB)
             OS: Windows 10 Pro 64-bit Version 1809

MX5CrashData.zip

Share this post


Link to post
Share on other sites

Hi and sorry,

I'm not a programmer.
I am a private person.

 

Best regards

Share this post


Link to post
Share on other sites
16 hours ago, CRB said:

Maxthon 5.2.7.2000 unexpected shutdowns.

Browser downloaded and installed 20 March 2019.

The browser shuts down unexpectedly, sometimes without an error message.
All open instances close.

Error logs are attached.

   Mainboard: ASUS P6T SE
            CPU: Intel Xeon X5670 @ 2.93GHz
           RAM: 24 GB (6 x 4 GB)
             OS: Windows 10 Pro 64-bit Version 1809

MX5CrashData.zip

Hi CRB,

Thank you for your feedback. I analyzed the crash.dmp by using WinDbg, but the crash information is empty. Could you describe the steps which caused the crash? Did you install any unofficial extensions or antivirus software? 

Share this post


Link to post
Share on other sites
12 hours ago, BugSir006 said:

Hi CRB,

Thank you for your feedback. I analyzed the crash.dmp by using WinDbg, but the crash information is empty. Could you describe the steps which caused the crash? Did you install any unofficial extensions or antivirus software? 

Hi BugSir006,

Perhaps I didn't do the "zipping" correctly, so I attach another try, including todays log.

The computer is running 24/7 x 365. Overnight and sometimes when unattended during the day the monitor is powered down by switching off the mains power.

I am unable to describe what happens when the browser crashes beyond what I have already said.

Maxthon tool in use is the Download Manager; Addons are AdBlock Plus, RoboForm & DuckDuckGo.

MX5_Crash_Reports.rar

Share this post


Link to post
Share on other sites

Hi CRB,

1. Please press the keyboard "Win+R", enter "%appdata%", press keyboard "Enter", find the folder "Maxthon5", rename or delete it. Then restart the browser.

2. If you still experience the issue please try to disable all of the extensions.

3. The last method is that you can install the version 5.2.7.1000 first.

Install Version:http://dl.maxthon.com/mx5/mx5.2.7.1000.exe
MD5:5946c54d65eea2a4f86b68b78e375a4b

Portable Version: http://dl.maxthon.com/mx5/maxthon_portable_5.2.7.1000.7z
MD5:786d63987a9ddb6b99e488acf0eb1071

run.png

2 people like this

Share this post


Link to post
Share on other sites

Hello BugSir006,

Thanks for the suggestions of 01 April.

As you suggested, I deleted the "Maxthon 5" folder and, after recovering my favourites, all seems well at the moment. It has now been several days without the crashes and I hope that my problem has now been solved.

Many thanks for your assistance,

1 person likes this

Share this post


Link to post
Share on other sites
On ‎01‎/‎04‎/‎2019 at 8:43 AM, BugSir006 said:

Hi CRB,

1. Please press the keyboard "Win+R", enter "%appdata%", press keyboard "Enter", find the folder "Maxthon5", rename or delete it. Then restart the browser.

 

To BugSir006,

Thanks for your help.

As you suggested, I deleted the "Maxthon 5" folder and, after recovering my favourites, the browser is working well without crashing for over 3 weeks.

I venture to say that my problem is now solved.

Again, many thanks for you assistance.

CRB.

Share this post


Link to post
Share on other sites
On 4/23/2019 at 3:31 AM, CRB said:

To BugSir006,

Thanks for your help.

As you suggested, I deleted the "Maxthon 5" folder and, after recovering my favourites, the browser is working well without crashing for over 3 weeks.

I venture to say that my problem is now solved.

Again, many thanks for you assistance.

CRB.

:Blow_Kiss_Emoji_42x42:

Share this post


Link to post
Share on other sites