FabioF

Maxthon stuck in a blank screen

9 posts in this topic

Hello.

I use Maxthon specially to play a flash based game called Ragnarok Journey. Maxthon is the only browser I'm able to open 4 tabs for hours without crashing the flash and this is great!

My problem is that sometimes, when I try to open the browser for the first time, it gets stuck in a blank screen and don't let me to click on anything at all, it just get stuck and when I click to close it I get a fatal error message with no description. When it happens there's no way to make it work again. I have to uninstall the browser and install it again but in a different folder. A friend is using Maxthon for the same purpose and told me he has the exact same issue every week. To me it was happening once a month but today I got it 3 times already. Last month I reinstalled my Windows and add only the basic stuff and Maxthon still got stuck after a few days of use.

I was using the portable version for 2 days but now it got the blank screen too and I'm not able to use it again, even if I change the folder. I tested the 4.4.8.1000 version and it was working but the flash performance was not the same.

Any other browser I use is working normally (Chrome, Opera and Edge).

Please, any ideas of how I solve this issue? I tried to delete the registry entries and all the cache folders related to Maxthon from AppData but still no luck.

Error report from the txt file:

{"deviceid":"358EBED2F951922542EE41F04497BA3A27740000","usertime":87,"cv":"5.2.5.1000","l":"pt-br","pn":"max5","maxthoninfo":"Maxthon.exe%20=%205.2.5.1000%0D%0AMxBrowser.dll%20=%202.0.5.380%0D%0Amx_core.dll%20=%205.1.19.620%0D%0AMaxzlib.dll%20=%202.2.3.10%0D%0AMxService.dll%20=%201.0.98.761%0D%0AMxAddonsMgr.dll%20=%205.3.0.14%0D%0AMxCrashCatch.dll%20=%204.0.1.20%0D%0AMxDb.dll%20=%205.37.19.10%0D%0AMxDownloader.dll%20=%205.1.0.116%0D%0AMxEncode.dll%20=%202.0.0.12%0D%0AMxFilePackage.dll%20=%202.0.3.6%0D%0AMxHttpRq.dll%20=%205.0.1.64%0D%0AMxIPC.dll%20=%204.3.0.12%0D%0AMxMsg.dll%20=%202.0.0.28%0D%0AMxResMgr.dll%20=%205.2.8.302%0D%0AMxRsc.dll%20=%205.0.0.28%0D%0AMxTool.dll%20=%202.2.0.96%0D%0AMxUI.dll%20=%203.3.3.158%0D%0AMxXDR.dll%20=%202.1.0.10%0D%0AMxCmpUrl.dll%20=%205.0.0.14%0D%0AMxFav.dll%20=%204.0.0.22%0D%0AMxFavDb.dll%20=%2013.0.0.14%0D%0AMxHistory.dll%20=%202.5.0.10%0D%0AMxQRGen.dll%20=%202.1.0.8%0D%0AMxSiteIcon.dll%20=%202.0.18.42%0D%0AMxSmartUrl.dll%20=%203.0.0.46%0D%0AMxStorage.dll%20=%202.0.6.24%0D%0AMxMolebox.dll%20=%201.2.4.237%0D%0AMxSync.dll%20=%203.0.2.28%0D%0AMxUrlSec.dll%20=%203.0.0.42%0D%0AMxAvatarExt.dll%20=%205.1.0.10%0D%0AMxExtTools.dll%20=%204.0.1.26%0D%0AMxAddonMisc.dll%20=%205.2.0.54%0D%0AMxMsgPush.dll%20=%203.0.0.54%0D%0AMxQrcLogin.dll%20=%201.0.0.10%0D%0AMxSvInfo.dll%20=%203.2.0.30%0D%0A","addonslist":"%7B04AC6340-763E-44ed-AAA0-B06EEAA420D1%7D%0D%0A%7B04AC6340-763E-44ed-AAA0-B06EEAA425D7%7D%0D%0A%7B0C5ABF08-FEA9-496d-B27E-AC68FD50B591%7D%0D%0A%7B0CCEDE96-CE94-4A2F-B191-5C8C48037B18%7D%0D%0A%7B1A0F4C3B-0B63-488E-8773-81DBBBA3DD2E%7D%0D%0A%7B481EC696-AC90-4BD4-92C2-9FCBC28EE3F1%7D%0D%0A%7B785BE63F-009F-49CB-A64E-CE45671EFA79%7D%0D%0A%7B865F4696-506B-4c50-81B8-695E80707EA9%7D%0D%0A%7B870AEBCD-6002-4d0e-AC12-8A78302AD592%7D%0D%0A%7B97F9E5A0-10F1-4f86-9AE2-3F28BD6452E5%7D%0D%0A%7B9DB3DE41-E5A1-4f72-B49A-D100DC5DF972%7D%0D%0A%7BA1E2A4A1-63E8-4ff4-A630-E23C7BFB78C9%7D%0D%0A%7BAAE59EAA-1538-4547-BBE8-299C3073A699%7D%0D%0A%7BC3B59C8A-21BC-4db2-9998-D19945EBD3D6%7D%0D%0A%7BD81212CF-E179-445b-8266-1357BD397478%7D%0D%0A%7BD82346CE-EC6A-4fad-895D-6E5137BCFE28%7D%0D%0A%7BE1F6559D-E288-46fc-8343-3A47DEE8A172%7D%0D%0A%7BE365A1E3-5DBE-4b63-809E-9F51DDF3273C%7D%0D%0A%7BEF9EDE38-F0D9-4E2C-8D08-906F97369CC7%7D%0D%0A","systeminfo":"Physical%20memory%20total:%2017107378176%0D%0APhysical%20memory%20free:%208518512640%0D%0APage%20file%20total:%2026234183680%0D%0APage%20file%20free:%209523695616%0D%0AVirtual%20memory%20total:%204294836224%0D%0AVirtual%20memory%20free:%203963932672%0D%0AProcess%20Memory%20Usage:%0D%0APeakWorkingSetSize:%2052703232%0D%0AWorkingSetSize:%2048193536%0D%0APagefileUsage:%2026796032%0D%0A","commandinfo":"%22C:%5CProgram%20Files%20(x86)%5CMaxthon522%5CBin%5CMaxthon.exe%22%20","sv":"10.0.17134.","crashtime":1539756859,"m":"Maxthon","n":"MxBrowser.dll","stack":"1=0001:0022770A%20C:%5CProgram%20Files%20(x86)%5CMaxthon522%5CBin%5CMxBrowser.dll_2.0.5.380%0D%0A2=0001:00271A7B%20C:%5CProgram%20Files%20(x86)%5CMaxthon522%5CBin%5CMxBrowser.dll_2.0.5.380%0D%0A3=0001:002460F5%20C:%5CProgram%20Files%20(x86)%5CMaxthon522%5CBin%5CMxBrowser.dll_2.0.5.380%0D%0A4=0001:0006819D%20C:%5CProgram%20Files%20(x86)%5CMaxthon522%5CBin%5CMxBrowser.dll_2.0.5.380%0D%0A5=0001:003627F5%20C:%5CProgram%20Files%20(x86)%5CMaxthon522%5CBin%5CMxBrowser.dll_2.0.5.380%0D%0A6=0001:0003AE6B%20C:%5CWindows%5CSystem32%5CUSER32.dll_10.0.17134.319%0D%0A7=0001:0003733A%20C:%5CWindows%5CSystem32%5CUSER32.dll_10.0.17134.319%0D%0A8=0001:00036EDA%20C:%5CWindows%5CSystem32%5CUSER32.dll_10.0.17134.319%0D%0A9=0001:00039629%20C:%5CWindows%5CSystem32%5CUSER32.dll_10.0.17134.319%0D%0A10=0001:0006B6CD%20C:%5CWindows%5CSYSTEM32%5Cntdll.dll_10.0.17134.254%0D%0A11=0001:002428F8%20C:%5CProgram%20Files%20(x86)%5CMaxthon522%5CBin%5CMxBrowser.dll_2.0.5.380%0D%0A12=0001:0006819D%20C:%5CProgram%20Files%20(x86)%5CMaxthon522%5CBin%5CMxBrowser.dll_2.0.5.380%0D%0A13=0001:003627F5%20C:%5CProgram%20Files%20(x86)%5CMaxthon522%5CBin%5CMxBrowser.dll_2.0.5.380%0D%0A14=0001:0003AE6B%20C:%5CWindows%5CSystem32%5CUSER32.dll_10.0.17134.319%0D%0A15=0001:0003733A%20C:%5CWindows%5CSystem32%5CUSER32.dll_10.0.17134.319%0D%0A16=0001:0001AECA%20C:%5CWindows%5CSystem32%5CUSER32.dll_10.0.17134.319%0D%0A17=0001:0001AC57%20C:%5CWindows%5CSystem32%5CUSER32.dll_10.0.17134.319%0D%0A18=0001:0025E878%20C:%5CProgram%20Files%20(x86)%5CMaxthon522%5CBin%5CMxBrowser.dll_2.0.5.380%0D%0A19=0001:00242892%20C:%5CProgram%20Files%20(x86)%5CMaxthon522%5CBin%5CMxBrowser.dll_2.0.5.380%0D%0A20=0001:0006819D%20C:%5CProgram%20Files%20(x86)%5CMaxthon522%5CBin%5CMxBrowser.dll_2.0.5.380%0D%0A21=0001:003627F5%20C:%5CProgram%20Files%20(x86)%5CMaxthon522%5CBin%5CMxBrowser.dll_2.0.5.380%0D%0A22=0001:0003AE6B%20C:%5CWindows%5CSystem32%5CUSER32.dll_10.0.17134.319%0D%0A23=0001:0003733A%20C:%5CWindows%5CSystem32%5CUSER32.dll_10.0.17134.319%0D%0A24=0001:00036BEE%20C:%5CWindows%5CSystem32%5CUSER32.dll_10.0.17134.319%0D%0A25=0001:000369D0%20C:%5CWindows%5CSystem32%5CUSER32.dll_10.0.17134.319%0D%0A26=0001:006AF3E3%20C:%5CProgram%20Files%20(x86)%5CMaxthon522%5CCore%5Cmx_core.dll_5.1.19.620%0D%0A27=0001:006AEF01%20C:%5CProgram%20Files%20(x86)%5CMaxthon522%5CCore%5Cmx_core.dll_5.1.19.620%0D%0A28=0001:006AEAE5%20C:%5CProgram%20Files%20(x86)%5CMaxthon522%5CCore%5Cmx_core.dll_5.1.19.620%0D%0A29=0001:006438AF%20C:%5CProgram%20Files%20(x86)%5CMaxthon522%5CCore%5Cmx_core.dll_5.1.19.620%0D%0A30=0001:01426EA8%20C:%5CProgram%20Files%20(x86)%5CMaxthon522%5CCore%5Cmx_core.dll_5.1.19.620%0D%0A31=0001:01857433%20C:%5CProgram%20Files%20(x86)%5CMaxthon522%5CCore%5Cmx_core.dll_5.1.19.620%0D%0A32=0001:017E0C4C%20C:%5CProgram%20Files%20(x86)%5CMaxthon522%5CCore%5Cmx_core.dll_5.1.19.620%0D%0A33=0001:017E0BA0%20C:%5CProgram%20Files%20(x86)%5CMaxthon522%5CCore%5Cmx_core.dll_5.1.19.620%0D%0A34=0001:01415BA5%20C:%5CProgram%20Files%20(x86)%5CMaxthon522%5CCore%5Cmx_core.dll_5.1.19.620%0D%0A35=0001:001233EA%20C:%5CProgram%20Files%20(x86)%5CMaxthon522%5CBin%5CMxBrowser.dll_2.0.5.380%0D%0A36=0001:001232EB%20C:%5CProgram%20Files%20(x86)%5CMaxthon522%5CBin%5CMxBrowser.dll_2.0.5.380%0D%0A37=0001:0006819D%20C:%5CProgram%20Files%20(x86)%5CMaxthon522%5CBin%5CMxBrowser.dll_2.0.5.380%0D%0A38=0001:0003AE6B%20C:%5CWindows%5CSystem32%5CUSER32.dll_10.0.17134.319%0D%0A39=0001:0003733A%20C:%5CWindows%5CSystem32%5CUSER32.dll_10.0.17134.319%0D%0A40=0001:00036BEE%20C:%5CWindows%5CSystem32%5CUSER32.dll_10.0.17134.319%0D%0A41=0001:0002BD30%20C:%5CWindows%5CSystem32%5CUSER32.dll_10.0.17134.319%0D%0A42=0002:0001F536%20C:%5CProgram%20Files%5CDiebold%5CWarsaw%5Cwslbscr32.dll_1.1.0.322%0D%0A43=0002:0001FB77%20C:%5CProgram%20Files%5CDiebold%5CWarsaw%5Cwslbscr32.dll_1.1.0.322%0D%0A44=0001:0000F185%20C:%5CProgram%20Files%5CDiebold%5CWarsaw%5Cwslbscr32.dll_1.1.0.322%0D%0A45=0001:0004383E%20C:%5CWindows%5CSYSTEM32%5Cntdll.dll_10.0.17134.254%0D%0A"}

Thanks in advance!

mx5_blank.png

mx5_error.png

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Hi FabioF,

Could you send the crash report to me?

 

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Posted (edited)

In Maxthon 4 (any version) go to Core/Webkit/Npplugins and delete the flashplayer32.xxxxxxxx.dll file. This will allow Maxthon to use the Flash installed on your computer.

Edited by Magdalene

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9 hours ago, BugSir006 said:

Hi FabioF,

Could you send the crash report to me?

I reinstalled it for the 4th time and it's working for now. I attached the CrashData from yesterday.

 

MaxthonCrashData.rar

3 hours ago, Magdalene said:

In Maxthon 4 (any version) go to Core/Webkit/Npplugins and delete the flashplayer32.xxxxxxxx.dll file. This will allow Maxthon to use the Flash installed on your computer.

Good to know! I'll try Maxthon 4 again the next time I have issues with the 5. I liked the lightness of it, it was consuming half CPU/RAM compared to 5.

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14 hours ago, FabioF said:

MaxthonCrashData.rar

Thank you for your reply. It has been forwarded to the dev team. :wink:

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It seems caused by the local user data. Could you send your local user data to me? You can press "Win + R" keyboard > run "%appdata%" and press "Enter" > find the folder "Maxthon5" > compress the folder and send it to us. 

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On 18/10/2018 at 9:06 AM, BugSir006 said:

It seems caused by the local user data. Could you send your local user data to me? You can press "Win + R" keyboard > run "%appdata%" and press "Enter" > find the folder "Maxthon5" > compress the folder and send it to us. 

I had the issue again but I'm not comfortable in sending the appdata folder because my favorites and saved passwords are in there (don't know if it's encrypt tho). I'm testing it again without favorites and saved passwords so when I have the issue again my folder will be free of personal information.

The good thing is that after that information about the Maxthon5 folder inside AppData, I found a new way to make it work again without reinstalling. I just had to delete this folder and reboot the computer.

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On 10/24/2018 at 0:44 AM, FabioF said:

I had the issue again but I'm not comfortable in sending the appdata folder because my favorites and saved passwords are in there (don't know if it's encrypt tho). I'm testing it again without favorites and saved passwords so when I have the issue again my folder will be free of personal information.

The good thing is that after that information about the Maxthon5 folder inside AppData, I found a new way to make it work again without reinstalling. I just had to delete this folder and reboot the computer.

Hi FabioF,

This issue has been solved in the latest beta v5.2.6.300.

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On 29/10/2018 at 5:28 AM, BugSir006 said:

Hi FabioF,

This issue has been solved in the latest beta v5.2.6.300.

Worked fine for 2 days then the same issue happened. Rebooting, deleting the appdata and reinstalling in the same folder didn't help this time. I'll try version 4 without the builtin flash.

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