tammasarath Posted June 22, 2017 Report Share Posted June 22, 2017 Hi, My maxthon 5 asked for an update and i said yes, it downloaded and asked to close maxthon and reopen it. When i'm re-opening, it's just stuck with a blue screen and number 21 on it with rotating symbol. I left it for a long time and it is still at the same state. So i killed the process and tried to open maxthon 5, and it's showing a crash report instead of opening the browser. How many times i try to open it's just crashing. I downloaded the latest version and tried to re-install and the installation window is stuck again at 21 and rotating blue screen. Last night i left it like that and in the morning i checked, it's still showing the 21 and rotating blue screen only. Can you please help me on this? How to get my maxthon back without loosing my data? i'm not sure if i'm the only one getting this error or if anyone else is seeing this? attached the screenshot of the stuck screen and the crash error as well. Below is the error log {"deviceid":"799FEFEEB48D67F5DDFBF983A71486CC27740000","cv":"5.0.4.3000","l":"en-us","maxthoninfo":"","addonslist":"","systeminfo":"Physical%20memory%20total:%2012768796672%0D%0APhysical%20memory%20free:%208667521024%0D%0APage%20file%20total:%2014714953728%0D%0APage%20file%20free:%2010374627328%0D%0AVirtual%20memory%20total:%204294836224%0D%0AVirtual%20memory%20free:%204175552512%0D%0AProcess%20Memory%20Usage:%0D%0APeakWorkingSetSize:%2017035264%0D%0AWorkingSetSize:%2014491648%0D%0APagefileUsage:%203809280%0D%0A","commandinfo":"%22C:%5CProgram%20Files%20(x86)%5CMaxthon5%5CBin%5CMaxthon.exe%22%20%20%20%20-RunResMgr%20%20-MainFrmIpc:%22IPC_M_R_00001608%22%20%20-UsersFolder:%22C:%5CUsers%5CSarath%5CAppData%5CRoaming%5CMaxthon5%5CUsers%5C%22%20%20-UserName:%22tammasarath@yahoo.com%22%20%20-AppDataPath:%22C:%5CUsers%5CSarath%5CAppData%5CRoaming%5CMaxthon5%5C%22%20%20-ProductType:%22intl%22%20%20-ReleaseVersion:%221%22%20%20-PortableVersion:%220%22%20%20-LangIni:%22C:%5CProgram%20Files%20(x86)%5CMaxthon5%5CBin%5CLocales%5Cen-us.lng%22%20%20\/prefetch:A9C14CE7","sv":"10.0.14393.","crashtime":1498119797,"m":"Maxthon","n":"MxResMgr.dll","stack":"1=0001:000EA57E%20C:%5CProgram%20Files%20(x86)%5CMaxthon5%5CBin%5CMxResMgr.dll_5.2.8.184%0D%0A2=0001:000D8F71%20C:%5CProgram%20Files%20(x86)%5CMaxthon5%5CBin%5CMxResMgr.dll_5.2.8.184%0D%0A3=0001:000D825B%20C:%5CProgram%20Files%20(x86)%5CMaxthon5%5CBin%5CMxResMgr.dll_5.2.8.184%0D%0A4=0001:000D8D98%20C:%5CProgram%20Files%20(x86)%5CMaxthon5%5CBin%5CMxResMgr.dll_5.2.8.184%0D%0A5=0001:0010D34B%20C:%5CProgram%20Files%20(x86)%5CMaxthon5%5CBin%5CMxResMgr.dll_5.2.8.184%0D%0A6=0001:00004CFD%20C:%5CProgram%20Files%20(x86)%5CMaxthon5%5CBin%5CMaxthon.exe_5.0.4.3000%0D%0A7=0001:0000443E%20C:%5CProgram%20Files%20(x86)%5CMaxthon5%5CBin%5CMaxthon.exe_5.0.4.3000%0D%0A8=0001:0000221B%20C:%5CProgram%20Files%20(x86)%5CMaxthon5%5CBin%5CMaxthon.exe_5.0.4.3000%0D%0A9=0001:00008D20%20C:%5CProgram%20Files%20(x86)%5CMaxthon5%5CBin%5CMaxthon.exe_5.0.4.3000%0D%0A10=0001:000062C4%20C:%5CWINDOWS%5CSystem32%5CKERNEL32.DLL_10.0.14393.1198%0D%0A11=0001:0005FFD9%20C:%5CWINDOWS%5CSYSTEM32%5Cntdll.dll_10.0.14393.479%0D%0A12=0001:0005FFA4%20C:%5CWINDOWS%5CSYSTEM32%5Cntdll.dll_10.0.14393.479%0D%0A"} Link to comment Share on other sites More sharing options...
7twenty Posted June 22, 2017 Report Share Posted June 22, 2017 Not sure which version it was being updated to, but go here: http://forum.maxthon.com/index.php?/release-notes5/ Download 5.0.4.3000, or 5.1.0.1400 if want to try the beta version. Install the version that you downloaded and see what happens. If you've got a passport account and the browser starts properly, you should get it all back by signing in. If it still has issues, download, extract, run the portable version and see if that runs ok. Then we'll start figuring out how to get your data back. Link to comment Share on other sites More sharing options...
tammasarath Posted June 25, 2017 Author Report Share Posted June 25, 2017 Hi Thanks for the reply. I uninstalled mx5 and tried installing mx5.0.4.2000;mx5.0.4.3000;mx5.1.0.1400-beta. For any version i'm getting the 21 number and circling like that only. Somehow looks like there is compatibility issues with windows 10. When i open exe it's taking a lot of time to just open the executable file, once opened it's stuck at 21. Link to comment Share on other sites More sharing options...
7twenty Posted June 25, 2017 Report Share Posted June 25, 2017 8 hours ago, tammasarath said: Somehow looks like there is compatibility issues with windows 10. Lot's of users running W10 with no issues. Did you try this? On 22/06/2017 at 7:28 AM, 7twenty said: If it still has issues, download, extract, run the portable version and see if that runs ok. Then we'll start figuring out how to get your data back. Link to comment Share on other sites More sharing options...
tammasarath Posted June 26, 2017 Author Report Share Posted June 26, 2017 Thanks for the response. I could finally manage to install in safe mode. i booted my machine in safe mode and installed without any issues. But now comes the real issue. I used to have my maxthon cloud browser version 4 along side my maxthon 5. Now after i installed mx5 new version, even my 4 version is also opening 5. Now comes the real problem. My Mx 4 version has my old id tammasarath@donegal.net. i've been using that id since 2005. as the domain is closed down now, i changed my id to tammasarath@yahoo.com. Since i changed it, my old id stopped working and all the previous data did not transfer to my new id. I've lots of passwords associated with that account. lot of previously closed tabs and favourites. Now all of them are lost as i can't open my version 4 browser. Is there any way to get back all my old data associated with tammasarath@donegal.net moved to tammasarath@yahoo.com? Thanks, Sarath Link to comment Share on other sites More sharing options...
7twenty Posted June 26, 2017 Report Share Posted June 26, 2017 Seeing as you can't delete passport accounts, both of those should work to login to MX5. The domain/mail account closure has no bearing on your maxthon passport account as it's only used as a user id. The only issue you may have is if you have forgotten your password and the password reset email goes back to the old email account. So try logging in with the donegal.net email and see what happens. If that works then maybe one of the bugsir/misses can offer some insight as to whether it can be merged or updated with your new email address. Link to comment Share on other sites More sharing options...
tammasarath Posted July 3, 2017 Author Report Share Posted July 3, 2017 Hi, Thanks for the reply. I actually changed my user id from my donegal account to my yahoo account. Since then i'm unable to login using my donegal account, and my yahoo account don't have any history. Link to comment Share on other sites More sharing options...
7twenty Posted July 3, 2017 Report Share Posted July 3, 2017 On 26/06/2017 at 3:25 PM, tammasarath said: i changed my id to tammasarath@yahoo.com. You changed your Maxthon forum login to yahoo.com? Or your Maxthon passport? If the forum, it doesn't matter as it doesn't affect any online sync capabilities of the browser. If it's your passport, then everything should have stayed the same, just that the id that you use to sign in changed. If you created a new one by mistake thinking that you changed it, then none of your old data will have transferred over. And that is about the only way I can see the issues you're having. Apologies if it seems you're having to repeat yourself, but unless we can get some clarification as to which of the above happened it's hard to offer much more than what was said above. After that hopefully it can be sorted. Link to comment Share on other sites More sharing options...
tammasarath Posted July 4, 2017 Author Report Share Posted July 4, 2017 Sorry for not being clear. I'm talking about my passport account id. As the domain has gone, i changed my passport account id from donegal to yahoo. But the history(my passwords, last visted pages, favourites) has not movied. I do have my password, but it won't allow me to login into my donegal account, it says account doesn't exist. And my yahoo account to which i changed my id is all empty. No history has moved. If you can let me know how to take back up of last visited pages and my passwords and reload them into my yahoo account even that will solve the purpose i guess. favourites - i think i can take a back up Link to comment Share on other sites More sharing options...
7twenty Posted July 4, 2017 Report Share Posted July 4, 2017 8 hours ago, tammasarath said: I do have my password, but it won't allow me to login into my donegal account, it says account doesn't exist. That is odd. To my knowledge passport accounts can't be deleted, so it still should work, assuming you have the correct login details. 8 hours ago, tammasarath said: If you can let me know how to take back up of last visited pages and my passwords and reload them into my yahoo account even that will solve the purpose i guess. Not sure anything can be done with that. All that data is encrypted and I don't think you can copy/paste it between accounts because of it. But just out of curiousity, check %AppData%\Roaming\Maxthon5\Users folder and see if both your accounts are shown there. Link to comment Share on other sites More sharing options...
PHYR Posted July 4, 2017 Report Share Posted July 4, 2017 5 hours ago, 7twenty said: That is odd. To my knowledge passport accounts can't be deleted, so it still should work, assuming you have the correct login details. Not sure anything can be done with that. All that data is encrypted and I don't think you can copy/paste it between accounts because of it. But just out of curiousity, check %AppData%\Roaming\Maxthon5\Users folder and see if both your accounts are shown there. They can be deleted by the devs which is probably what the devs did when they gave her a new account. And no, copying her old account will not work. Link to comment Share on other sites More sharing options...
7twenty Posted July 4, 2017 Report Share Posted July 4, 2017 3 hours ago, PHYR said: They can be deleted by the devs which is probably what the devs did when they gave her a new account. But there's no talk of any dev being involved. Seems it was done via the website (maybe the OP could clarify this). From there the only thing you can do is change the email associated with the account, which will keep all the data in place. Or create a new account which would obviously cause this issue. @BugSir006 can it be checked if the OP had or has another passport account using @donegal.net Link to comment Share on other sites More sharing options...
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