7twenty

pc issue New Spotify Web Player not working in MX5

45 posts in this topic

So it seems Spotify have decided to update their web player to something that isn't as good as their old one, and just to top it off has issues running in Maxthon. Before the update it was flawless.

If you open https://open.spotify.com/ you get the error Oooops, something went wrong with the playback. Reload at the top of the page.

Reloading does nothing. Clicking the play button doesn't play anything, although you can still go through your music etc.

Tested in Opera and it works fine. Now this is where it gets weird. With Opera still open, Spotify "seems" to run fine in Maxthon. I can play/pause change tracks no problem. Close Opera, then Maxthon doesn't work.

What's weirder is that the music isn't actually being played from Maxthon (no sound icon on the tab) it's actually Opera playing the music, but being controlled via Maxthon (or through whatever web sync feature they have)

UA changes don't help. Using Retro mode works (and using the old player!!).

Just thought I'd throw this out there seeing as it's a somewhat weird issue.

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Same happens if Vivaldi is open.  Plays, but close Vivaldi and it stops in Maxthon.

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I read something it might be related to the DRM plugin they use. So if MX can't or won't work with it for whatever reason then that's a problem. Although the weird sync issue thing is well... weird.

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Um, no issues with spotify. No idea if it's new player or not

Edit: right click on the player hamburg menu drop down is empty( so maybe new player afterall)

Check ABP!!! It blocks images and menus on the site.

UA Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Maxthon/5.0 Chrome/55.0.2526.73 Safari/537.36

But even without customized UA, it plays fine.

spot.png

 

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4 hours ago, PHYR said:

No idea if it's new player or not

It's not. The new one doesn't have the left sidebar or the media controls on the right.

ABP was the first thing I checked, probably should have noted that above.

Old player worked fine with the default and my custom UA. But as above the UA doesn't affect the new site.

Originally, i thought I found the solution using Retro.. .but that's no the case. Ads make it not workable. So definitely a bug.

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seems no problem on my side? how to reproduce

QQ截图20170405172240.png

Is this the new Spotify web player you referred to?

 

ah, I got it

QQ截图20170405174104.png

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3 hours ago, BugSir006 said:

Is this the new Spotify web player you referred to?

yes

 

3 hours ago, BugSir006 said:

ah, I got it

odd that it didn't show straight away? Could you play any music before the error?

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7 hours ago, 7twenty said:

yes

 

odd that it didn't show straight away? Could you play any music before the error?

I still haven't seen the new player, only the old shown in my previous screen shot.

Edit: doesn't seem to be related to UA or ABP.

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2 hours ago, PHYR said:

I still haven't seen the new player, only the old shown in my previous screen shot.

Could be that they're aren't enabling it for all users or regions. 

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On 4/5/2017 at 8:42 PM, 7twenty said:

odd that it didn't show straight away? Could you play any music before the error?

it occurs everytime when I refresh the page. And could play music but no sound.

 

Already forwarded to the developer to check :Smirk_Face_Emoji_Icon_42x42:

 

Edit 2017-04-07

Confirmed as a bug.

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Not sure what's happened, but now I can't even run it in Retro mode. Page seems to want to start as Ultra and can't change... just gets stuck.

Have tried deleting cookies and it works for a second, then goes back to the above.

Very, very broken.

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7 hours ago, 7twenty said:

Not sure what's happened, but now I can't even run it in Retro mode. Page seems to want to start as Ultra and can't change... just gets stuck.

Have tried deleting cookies and it works for a second, then goes back to the above.

Very, very broken.

I've finally got to the new player, but it doesn't play and I also get the ooops notification at the top of the page. Switch to retro leads to a broken player with only text view-able, but the page does scroll in its entirety. 

 

Edit: I can get it to play if I first open Spotify windows app and then click on play in M5, so M5 is missing some kind of call???? It also stops playing  as soon as I close the windows app( and no, it was not playing on the app). When trying to play on Edge the windows app pops up and plays. Don't think it played without the app being installed.

First, you have to be using an updated UA, I'm using chrome57.x.x.x. Looks like it is playing the windows app after all (although it appears to be playin on M5) even if paused on the app.

 

spot.png

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Still broken... 

Any updates??

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1 hour ago, 7twenty said:

Still broken... 

Any updates??

Hi Rob, our technician has pushed a new UA to this site, so users should visit it's older format in version 5.0.3.4000 now.

QQ截图20170421140320.png

And the core reason that Maxthon doesn't support well for Spotify (Netflix, Amazon video, etc.) is that Maxthon is lack DRM plug-in, which is 6m big.

Our PM decides to begin to program the plug-in for Maxthon, but will not add it to the install pack, since it will increase the size. They plan to make it cloud download when first time running Maxthon.

BTW, in my test, it shows the purple pop-up every time I refresh the page, and cannot play any music. Is that the same with you?

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16 minutes ago, BugSir006 said:

Hi Rob, our technician has pushed a new UA to this site, so users should visit it's older format in version 5.0.3.4000 now.

Doesn't seem to have happened yet. Manually changing to the IE11 UA works (but not something i want to have set permanently), so i'm guessing that's the UA that's going to be pushed. 

16 minutes ago, BugSir006 said:

BTW, in my test, it shows the purple pop-up every time I refresh the page, and cannot play any music. Is that the same with you?

Correct.

Good to hear that something is happening :)

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44 minutes ago, 7twenty said:

Doesn't seem to have happened yet. Manually changing to the IE11 UA works (but not something i want to have set permanently), so i'm guessing that's the UA that's going to be pushed. 

they pushed the new UA yesterday, so it may alive now, and I checked again just now, you don't have to change UA manually. (I was using portable version, but that may not matter with this issue)

Does a refresh help?

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On 21/4/2017 at 5:01 PM, BugSir006 said:

(I was using portable version, but that may not matter with this issue)

Does a refresh help?

Using portable as well. Tested on a fresh version as well, still not working?

EDIT: working now! Woohoo!

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Seems that it may be broken again. Can't get anything to play. Just cycles through the playlist and nothing happens.

Have tried ABP on/off. 

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12 hours ago, 7twenty said:

Seems that it may be broken again.

True, same here. And I got this pop-up, is that the same as yours?

QQ截图20170504105957.png

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On 4/5/2017 at 1:00 PM, BugSir006 said:

True, same here. And I got this pop-up, is that the same as yours?

yes, does that a lot, but also just doesn't play anything when you press play. It moves to the next song, then the next and so on.

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18 hours ago, 7twenty said:

yes, does that a lot, but also just doesn't play anything when you press play. It moves to the next song, then the next and so on.

strange thing is that it worked the other day...

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Spotify broken in Ultra mode again.

 

MaxthonSnap20170910075638.png

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In my case it opens the player and plays fine until I close the player. It's not playing on the page itself despite looking like it does. Windows defender asks for permissions when trying ultra mode. in retro, nothing happens when I try to play a song.

spot.png

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1 hour ago, PHYR said:

In my case it opens the player and plays fine until I close the player. It's not playing on the page itself despite looking like it does.

Yeah, doing this again:

On 02/04/2017 at 0:27 AM, 7twenty said:

Tested in Opera and it works fine. Now this is where it gets weird. With Opera still open, Spotify "seems" to run fine in Maxthon. I can play/pause change tracks no problem. Close Opera, then Maxthon doesn't work.

So i'm wondering what happened with this? Did it ever get done?

On 21/04/2017 at 3:57 PM, BugSir006 said:

And the core reason that Maxthon doesn't support well for Spotify (Netflix, Amazon video, etc.) is that Maxthon is lack DRM plug-in, which is 6m big.

Our PM decides to begin to program the plug-in for Maxthon, but will not add it to the install pack, since it will increase the size. They plan to make it cloud download when first time running Maxthon.

Was the pushed IE UA cancelled or has something else happened.

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Spotify no longer supports Safari either. According to Mac Generation the reason is that Safari doesn't support the Widevine Content decryption module. Chrome, Edge, FF and opera are the only browsers supported, yet it works fine in IE too.. I sent them a note that they should support Maxthon.

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11 hours ago, PHYR said:

I sent them a note that they should support Maxthon.

Will do the same, although i'm not sure it's them not supporting it, rather maxthon not providing the framework for them to support it.

If it is related to the decryption module, it was mentioned above that the MX dev's were going to fix that issue. So the question is did it get fixed? or is there something else causing the issues now?

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19 hours ago, 7twenty said:

If it is related to the decryption module, it was mentioned above that the MX dev's were going to fix that issue. So the question is did it get fixed? or is there something else causing the issues now?

The reason is under analysis..Will give feedback if there is progress  

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Spotify has been pushed UA online, It should be back to normal, please test and give feedback~ And don't forget to restart the browser before test~

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1 hour ago, BugSir006 said:

Spotify has been pushed UA online, It should be back to normal, please test and give feedback~ And don't forget to restart the browser before test~

Be sure to change your UA to Maxthon in settings, but ya, music plays from the webplayer.  :5884970a7da3a_1:

 

spot.png

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2 hours ago, BugSir006 said:

Spotify has been pushed UA online, It should be back to normal, please test and give feedback~ And don't forget to restart the browser before test~

Hmmm, not working for me. Restarted my main browser (portable), and tested on a fresh portable version as well. Both give the same error as noted above. Tested using the default MX UA, checked and unchecked.

Cookies and all site data was cleared using dev tools as well.

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