nufc Posted November 11, 2016 Report Share Posted November 11, 2016 can't get max five to load every time i try i get this, http://prntscr.com/d5y6cu Link to comment Share on other sites More sharing options...
karajan Posted November 11, 2016 Report Share Posted November 11, 2016 it's a crash; use the tool to send the error you can also read the error report to help and try the usual things when an error comes in with a soft Link to comment Share on other sites More sharing options...
7twenty Posted November 11, 2016 Report Share Posted November 11, 2016 Link to comment Share on other sites More sharing options...
rick.lane Posted November 12, 2016 Report Share Posted November 12, 2016 10 hours ago, nufc said: can't get max five to load every time i try i get this, How about a bit more information. What MX version are you having trouble with (the whole version number, not just MX 5), what is your operating system, how did you install this version, was it a completely clean installation, installed over an older version of MX5, or did you install it over an installation of MX4? Have you ever had an installation of MX5 load and perform normally or is this your first installation? All of this will help in trying to determine where your problem comes from. Link to comment Share on other sites More sharing options...
BugSir006 Posted November 14, 2016 Report Share Posted November 14, 2016 Hi nufc, if it happens every time, then please could you provide the information as rick.lane said above? Link to comment Share on other sites More sharing options...
nufc Posted November 14, 2016 Author Report Share Posted November 14, 2016 On 12/11/2016 at 0:16 AM, rick.lane said: How about a bit more information. What MX version are you having trouble with (the whole version number, not just MX 5), what is your operating system, how did you install this version, was it a completely clean installation, installed over an older version of MX5, or did you install it over an installation of MX4? Have you ever had an installation of MX5 load and perform normally or is this your first installation? All of this will help in trying to determine where your problem comes from. this is all i get {"deviceid":"731013B4ED3DCC594BE36AF544B52B8E27740000","usertime":13,"cv":"5.0.1.3000","l":"en-us","pn":"max5","maxthoninfo":"","addonslist":"","systeminfo":"Physical%20memory%20total:%201062531072%0D%0APhysical%20memory%20free:%20358518784%0D%0APage%20file%20total:%202989432832%0D%0APage%20file%20free:%201253699584%0D%0AVirtual%20memory%20total:%202147352576%0D%0AVirtual%20memory%20free:%201942278144%0D%0AProcess%20Memory%20Usage:%0D%0APeakWorkingSetSize:%2038887424%0D%0AWorkingSetSize:%2037228544%0D%0APagefileUsage:%2024682496%0D%0A","commandinfo":"%22C:%5CProgram%20Files%5CMaxthon5%5CBin%5CMaxthon.exe%22","sv":"5.1.2600.Service Pack 2","crashtime":1479126321,"m":"Maxthon","n":"mx_core.dll","stack":"1=0001:000B4A49%20C:%5CProgram%20Files%5CMaxthon5%5CCore%5Cmx_core.dll_3.1.15.382%0D%0A2=0001:01131511%20C:%5CProgram%20Files%5CMaxthon5%5CCore%5Cmx_core.dll_3.1.15.382%0D%0A3=0001:010FEC09%20C:%5CProgram%20Files%5CMaxthon5%5CCore%5Cmx_core.dll_3.1.15.382%0D%0A4=0001:010AD407%20C:%5CProgram%20Files%5CMaxthon5%5CCore%5Cmx_core.dll_3.1.15.382%0D%0A5=0001:010AD365%20C:%5CProgram%20Files%5CMaxthon5%5CCore%5Cmx_core.dll_3.1.15.382%0D%0A6=0001:010018DC%20C:%5CProgram%20Files%5CMaxthon5%5CCore%5Cmx_core.dll_3.1.15.382%0D%0A7=0001:000B650A%20C:%5CProgram%20Files%5CMaxthon5%5CBin%5CMxBrowser.dll_2.0.0.118%0D%0A8=0001:000B640B%20C:%5CProgram%20Files%5CMaxthon5%5CBin%5CMxBrowser.dll_2.0.0.118%0D%0A9=0001:0002498D%20C:%5CProgram%20Files%5CMaxthon5%5CBin%5CMxBrowser.dll_2.0.0.118%0D%0A10=0001:0001ED72%20C:%5CWindows%5Csystem32%5CUSER32.dll_6.0.6002.18005%0D%0A11=0001:0001EE4A%20C:%5CWindows%5Csystem32%5CUSER32.dll_6.0.6002.18005%0D%0A12=0001:0001F18D%20C:%5CWindows%5Csystem32%5CUSER32.dll_6.0.6002.18005%0D%0A13=0001:0001F22B%20C:%5CWindows%5Csystem32%5CUSER32.dll_6.0.6002.18005%0D%0A14=0001:00103B85%20C:%5CProgram%20Files%5CMaxthon5%5CBin%5CMxBrowser.dll_2.0.0.118%0D%0A15=0001:00103136%20C:%5CProgram%20Files%5CMaxthon5%5CBin%5CMxBrowser.dll_2.0.0.118%0D%0A16=0001:00004996%20C:%5CProgram%20Files%5CMaxthon5%5CBin%5CMaxthon.exe_5.0.1.3000%0D%0A17=0001:00004B1E%20C:%5CProgram%20Files%5CMaxthon5%5CBin%5CMaxthon.exe_5.0.1.3000%0D%0A18=0001:00004006%20C:%5CProgram%20Files%5CMaxthon5%5CBin%5CMaxthon.exe_5.0.1.3000%0D%0A19=0001:00002244%20C:%5CProgram%20Files%5CMaxthon5%5CBin%5CMaxthon.exe_5.0.1.3000%0D%0A20=0001:000089D0%20C:%5CProgram%20Files%5CMaxthon5%5CBin%5CMaxthon.exe_5.0.1.3000%0D%0A21=0001:0004C309%20C:%5CWindows%5Csystem32%5Ckernel32.dll_6.0.6002.18449%0D%0A22=0001:000409BB%20C:%5CWindows%5Csystem32%5Cntdll.dll_6.0.6002.18005%0D%0A23=0001:0004098E%20C:%5CWindows%5Csystem32%5Cntdll.dll_6.0.6002.18005%0D%0A"} yes it was a clean install Link to comment Share on other sites More sharing options...
Galileusz Posted November 14, 2016 Report Share Posted November 14, 2016 52 minutes ago, nufc said: this is all i get In the future you convert. {"deviceid":"731013B4ED3DCC594BE36AF544B52B8E27740000","usertime":13,"cv":"5.0.1.3000","l":"en-us","pn":"max5","maxthoninfo":"","addonslist":"","systeminfo":"Physical memory total: 1062531072 Physical memory free: 358518784 Page file total: 2989432832 Page file free: 1253699584 Virtual memory total: 2147352576 Virtual memory free: 1942278144 Process Memory Usage: PeakWorkingSetSize: 38887424 WorkingSetSize: 37228544 PagefileUsage: 24682496 ","commandinfo":""C:\Program Files\Maxthon5\Bin\Maxthon.exe"","sv":"5.1.2600.Service Pack 2","crashtime":1479126321,"m":"Maxthon","n":"mx_core.dll","stack":"1=0001:000B4A49 C:\Program Files\Maxthon5\Core\mx_core.dll_3.1.15.382 2=0001:01131511 C:\Program Files\Maxthon5\Core\mx_core.dll_3.1.15.382 3=0001:010FEC09 C:\Program Files\Maxthon5\Core\mx_core.dll_3.1.15.382 4=0001:010AD407 C:\Program Files\Maxthon5\Core\mx_core.dll_3.1.15.382 5=0001:010AD365 C:\Program Files\Maxthon5\Core\mx_core.dll_3.1.15.382 6=0001:010018DC C:\Program Files\Maxthon5\Core\mx_core.dll_3.1.15.382 7=0001:000B650A C:\Program Files\Maxthon5\Bin\MxBrowser.dll_2.0.0.118 8=0001:000B640B C:\Program Files\Maxthon5\Bin\MxBrowser.dll_2.0.0.118 9=0001:0002498D C:\Program Files\Maxthon5\Bin\MxBrowser.dll_2.0.0.118 10=0001:0001ED72 C:\Windows\system32\USER32.dll_6.0.6002.18005 11=0001:0001EE4A C:\Windows\system32\USER32.dll_6.0.6002.18005 12=0001:0001F18D C:\Windows\system32\USER32.dll_6.0.6002.18005 13=0001:0001F22B C:\Windows\system32\USER32.dll_6.0.6002.18005 14=0001:00103B85 C:\Program Files\Maxthon5\Bin\MxBrowser.dll_2.0.0.118 15=0001:00103136 C:\Program Files\Maxthon5\Bin\MxBrowser.dll_2.0.0.118 16=0001:00004996 C:\Program Files\Maxthon5\Bin\Maxthon.exe_5.0.1.3000 17=0001:00004B1E C:\Program Files\Maxthon5\Bin\Maxthon.exe_5.0.1.3000 18=0001:00004006 C:\Program Files\Maxthon5\Bin\Maxthon.exe_5.0.1.3000 19=0001:00002244 C:\Program Files\Maxthon5\Bin\Maxthon.exe_5.0.1.3000 20=0001:000089D0 C:\Program Files\Maxthon5\Bin\Maxthon.exe_5.0.1.3000 21=0001:0004C309 C:\Windows\system32\kernel32.dll_6.0.6002.18449 22=0001:000409BB C:\Windows\system32\ntdll.dll_6.0.6002.18005 23=0001:0004098E C:\Windows\system32\ntdll.dll_6.0.6002.18005 "} Link to comment Share on other sites More sharing options...
nufc Posted November 16, 2016 Author Report Share Posted November 16, 2016 On 11/14/2016 at 1:26 PM, Galileusz said: In the future you convert. {"deviceid":"731013B4ED3DCC594BE36AF544B52B8E27740000","usertime":13,"cv":"5.0.1.3000","l":"en-us","pn":"max5","maxthoninfo":"","addonslist":"","systeminfo":"Physical memory total: 1062531072 Physical memory free: 358518784 Page file total: 2989432832 Page file free: 1253699584 Virtual memory total: 2147352576 Virtual memory free: 1942278144 Process Memory Usage: PeakWorkingSetSize: 38887424 WorkingSetSize: 37228544 PagefileUsage: 24682496 ","commandinfo":""C:\Program Files\Maxthon5\Bin\Maxthon.exe"","sv":"5.1.2600.Service Pack 2","crashtime":1479126321,"m":"Maxthon","n":"mx_core.dll","stack":"1=0001:000B4A49 C:\Program Files\Maxthon5\Core\mx_core.dll_3.1.15.382 2=0001:01131511 C:\Program Files\Maxthon5\Core\mx_core.dll_3.1.15.382 3=0001:010FEC09 C:\Program Files\Maxthon5\Core\mx_core.dll_3.1.15.382 4=0001:010AD407 C:\Program Files\Maxthon5\Core\mx_core.dll_3.1.15.382 5=0001:010AD365 C:\Program Files\Maxthon5\Core\mx_core.dll_3.1.15.382 6=0001:010018DC C:\Program Files\Maxthon5\Core\mx_core.dll_3.1.15.382 7=0001:000B650A C:\Program Files\Maxthon5\Bin\MxBrowser.dll_2.0.0.118 8=0001:000B640B C:\Program Files\Maxthon5\Bin\MxBrowser.dll_2.0.0.118 9=0001:0002498D C:\Program Files\Maxthon5\Bin\MxBrowser.dll_2.0.0.118 10=0001:0001ED72 C:\Windows\system32\USER32.dll_6.0.6002.18005 11=0001:0001EE4A C:\Windows\system32\USER32.dll_6.0.6002.18005 12=0001:0001F18D C:\Windows\system32\USER32.dll_6.0.6002.18005 13=0001:0001F22B C:\Windows\system32\USER32.dll_6.0.6002.18005 14=0001:00103B85 C:\Program Files\Maxthon5\Bin\MxBrowser.dll_2.0.0.118 15=0001:00103136 C:\Program Files\Maxthon5\Bin\MxBrowser.dll_2.0.0.118 16=0001:00004996 C:\Program Files\Maxthon5\Bin\Maxthon.exe_5.0.1.3000 17=0001:00004B1E C:\Program Files\Maxthon5\Bin\Maxthon.exe_5.0.1.3000 18=0001:00004006 C:\Program Files\Maxthon5\Bin\Maxthon.exe_5.0.1.3000 19=0001:00002244 C:\Program Files\Maxthon5\Bin\Maxthon.exe_5.0.1.3000 20=0001:000089D0 C:\Program Files\Maxthon5\Bin\Maxthon.exe_5.0.1.3000 21=0001:0004C309 C:\Windows\system32\kernel32.dll_6.0.6002.18449 22=0001:000409BB C:\Windows\system32\ntdll.dll_6.0.6002.18005 23=0001:0004098E C:\Windows\system32\ntdll.dll_6.0.6002.18005 "} in the future i will not be here if you can't say please and thank you. Link to comment Share on other sites More sharing options...
Galileusz Posted November 16, 2016 Report Share Posted November 16, 2016 5 hours ago, nufc said: in the future i will not be here if you can't say please and thank you. It is in your interest to paste the text readable, if you want some help. No one is obliged to read your unclear entry. I've done you a favor and you should be grateful for it. Link to comment Share on other sites More sharing options...
nufc Posted November 17, 2016 Author Report Share Posted November 17, 2016 On 14/11/2016 at 1:26 PM, Galileusz said: In the future you convert. {"deviceid":"731013B4ED3DCC594BE36AF544B52B8E27740000","usertime":13,"cv":"5.0.1.3000","l":"en-us","pn":"max5","maxthoninfo":"","addonslist":"","systeminfo":"Physical memory total: 1062531072 Physical memory free: 358518784 Page file total: 2989432832 Page file free: 1253699584 Virtual memory total: 2147352576 Virtual memory free: 1942278144 Process Memory Usage: PeakWorkingSetSize: 38887424 WorkingSetSize: 37228544 PagefileUsage: 24682496 ","commandinfo":""C:\Program Files\Maxthon5\Bin\Maxthon.exe"","sv":"5.1.2600.Service Pack 2","crashtime":1479126321,"m":"Maxthon","n":"mx_core.dll","stack":"1=0001:000B4A49 C:\Program Files\Maxthon5\Core\mx_core.dll_3.1.15.382 2=0001:01131511 C:\Program Files\Maxthon5\Core\mx_core.dll_3.1.15.382 3=0001:010FEC09 C:\Program Files\Maxthon5\Core\mx_core.dll_3.1.15.382 4=0001:010AD407 C:\Program Files\Maxthon5\Core\mx_core.dll_3.1.15.382 5=0001:010AD365 C:\Program Files\Maxthon5\Core\mx_core.dll_3.1.15.382 6=0001:010018DC C:\Program Files\Maxthon5\Core\mx_core.dll_3.1.15.382 7=0001:000B650A C:\Program Files\Maxthon5\Bin\MxBrowser.dll_2.0.0.118 8=0001:000B640B C:\Program Files\Maxthon5\Bin\MxBrowser.dll_2.0.0.118 9=0001:0002498D C:\Program Files\Maxthon5\Bin\MxBrowser.dll_2.0.0.118 10=0001:0001ED72 C:\Windows\system32\USER32.dll_6.0.6002.18005 11=0001:0001EE4A C:\Windows\system32\USER32.dll_6.0.6002.18005 12=0001:0001F18D C:\Windows\system32\USER32.dll_6.0.6002.18005 13=0001:0001F22B C:\Windows\system32\USER32.dll_6.0.6002.18005 14=0001:00103B85 C:\Program Files\Maxthon5\Bin\MxBrowser.dll_2.0.0.118 15=0001:00103136 C:\Program Files\Maxthon5\Bin\MxBrowser.dll_2.0.0.118 16=0001:00004996 C:\Program Files\Maxthon5\Bin\Maxthon.exe_5.0.1.3000 17=0001:00004B1E C:\Program Files\Maxthon5\Bin\Maxthon.exe_5.0.1.3000 18=0001:00004006 C:\Program Files\Maxthon5\Bin\Maxthon.exe_5.0.1.3000 19=0001:00002244 C:\Program Files\Maxthon5\Bin\Maxthon.exe_5.0.1.3000 20=0001:000089D0 C:\Program Files\Maxthon5\Bin\Maxthon.exe_5.0.1.3000 21=0001:0004C309 C:\Windows\system32\kernel32.dll_6.0.6002.18449 22=0001:000409BB C:\Windows\system32\ntdll.dll_6.0.6002.18005 23=0001:0004098E C:\Windows\system32\ntdll.dll_6.0.6002.18005 "} Thats why we have Apprentices to do that [Apprentice Mage] Link to comment Share on other sites More sharing options...
BugSir006 Posted November 18, 2016 Report Share Posted November 18, 2016 Hi, nufc Could you please attach your crash data to me, so that I can forward it to our developers for a deep check. Here is a post telling you how to get crash data: BTW, people like Galileusz has no OBLIGATION to help you out when you have problems to solve. These people are kind and warm hearted, so they spend THEIR precious TIME to read your post and try to offer help. Shall we treat each other with a grateful heart? Wish you a nice day and happy weekend. Doris Link to comment Share on other sites More sharing options...
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