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nufc

winpc issue max 5 will not load

11 posts in this topic

it's a crash; use the tool to send the error

you can also read the error report to help

and try the usual things when an error comes in with a soft

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10 hours ago, nufc said:

can't get max five to load every time i try i get this,

 

 

How about a bit more information. What MX version are you having trouble with (the whole version number, not just MX 5), what is your operating system, how did you install this version, was it a completely clean installation, installed over an older version of MX5, or did you install it over an installation of MX4? Have you ever had an installation of MX5 load and perform normally or is this your first installation? All of this will help in trying to determine where your problem comes from.

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Hi nufc, if it happens every time, then please could you provide the information as rick.lane said above?

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On 12/11/2016 at 0:16 AM, rick.lane said:

How about a bit more information. What MX version are you having trouble with (the whole version number, not just MX 5), what is your operating system, how did you install this version, was it a completely clean installation, installed over an older version of MX5, or did you install it over an installation of MX4? Have you ever had an installation of MX5 load and perform normally or is this your first installation? All of this will help in trying to determine where your problem comes from.

this is all i get 

{"deviceid":"731013B4ED3DCC594BE36AF544B52B8E27740000","usertime":13,"cv":"5.0.1.3000","l":"en-us","pn":"max5","maxthoninfo":"","addonslist":"","systeminfo":"Physical%20memory%20total:%201062531072%0D%0APhysical%20memory%20free:%20358518784%0D%0APage%20file%20total:%202989432832%0D%0APage%20file%20free:%201253699584%0D%0AVirtual%20memory%20total:%202147352576%0D%0AVirtual%20memory%20free:%201942278144%0D%0AProcess%20Memory%20Usage:%0D%0APeakWorkingSetSize:%2038887424%0D%0AWorkingSetSize:%2037228544%0D%0APagefileUsage:%2024682496%0D%0A","commandinfo":"%22C:%5CProgram%20Files%5CMaxthon5%5CBin%5CMaxthon.exe%22","sv":"5.1.2600.Service Pack 2","crashtime":1479126321,"m":"Maxthon","n":"mx_core.dll","stack":"1=0001:000B4A49%20C:%5CProgram%20Files%5CMaxthon5%5CCore%5Cmx_core.dll_3.1.15.382%0D%0A2=0001:01131511%20C:%5CProgram%20Files%5CMaxthon5%5CCore%5Cmx_core.dll_3.1.15.382%0D%0A3=0001:010FEC09%20C:%5CProgram%20Files%5CMaxthon5%5CCore%5Cmx_core.dll_3.1.15.382%0D%0A4=0001:010AD407%20C:%5CProgram%20Files%5CMaxthon5%5CCore%5Cmx_core.dll_3.1.15.382%0D%0A5=0001:010AD365%20C:%5CProgram%20Files%5CMaxthon5%5CCore%5Cmx_core.dll_3.1.15.382%0D%0A6=0001:010018DC%20C:%5CProgram%20Files%5CMaxthon5%5CCore%5Cmx_core.dll_3.1.15.382%0D%0A7=0001:000B650A%20C:%5CProgram%20Files%5CMaxthon5%5CBin%5CMxBrowser.dll_2.0.0.118%0D%0A8=0001:000B640B%20C:%5CProgram%20Files%5CMaxthon5%5CBin%5CMxBrowser.dll_2.0.0.118%0D%0A9=0001:0002498D%20C:%5CProgram%20Files%5CMaxthon5%5CBin%5CMxBrowser.dll_2.0.0.118%0D%0A10=0001:0001ED72%20C:%5CWindows%5Csystem32%5CUSER32.dll_6.0.6002.18005%0D%0A11=0001:0001EE4A%20C:%5CWindows%5Csystem32%5CUSER32.dll_6.0.6002.18005%0D%0A12=0001:0001F18D%20C:%5CWindows%5Csystem32%5CUSER32.dll_6.0.6002.18005%0D%0A13=0001:0001F22B%20C:%5CWindows%5Csystem32%5CUSER32.dll_6.0.6002.18005%0D%0A14=0001:00103B85%20C:%5CProgram%20Files%5CMaxthon5%5CBin%5CMxBrowser.dll_2.0.0.118%0D%0A15=0001:00103136%20C:%5CProgram%20Files%5CMaxthon5%5CBin%5CMxBrowser.dll_2.0.0.118%0D%0A16=0001:00004996%20C:%5CProgram%20Files%5CMaxthon5%5CBin%5CMaxthon.exe_5.0.1.3000%0D%0A17=0001:00004B1E%20C:%5CProgram%20Files%5CMaxthon5%5CBin%5CMaxthon.exe_5.0.1.3000%0D%0A18=0001:00004006%20C:%5CProgram%20Files%5CMaxthon5%5CBin%5CMaxthon.exe_5.0.1.3000%0D%0A19=0001:00002244%20C:%5CProgram%20Files%5CMaxthon5%5CBin%5CMaxthon.exe_5.0.1.3000%0D%0A20=0001:000089D0%20C:%5CProgram%20Files%5CMaxthon5%5CBin%5CMaxthon.exe_5.0.1.3000%0D%0A21=0001:0004C309%20C:%5CWindows%5Csystem32%5Ckernel32.dll_6.0.6002.18449%0D%0A22=0001:000409BB%20C:%5CWindows%5Csystem32%5Cntdll.dll_6.0.6002.18005%0D%0A23=0001:0004098E%20C:%5CWindows%5Csystem32%5Cntdll.dll_6.0.6002.18005%0D%0A"}

yes it was a clean install

 

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52 minutes ago, nufc said:

this is all i get 

In the future you convert.

{"deviceid":"731013B4ED3DCC594BE36AF544B52B8E27740000","usertime":13,"cv":"5.0.1.3000","l":"en-us","pn":"max5","maxthoninfo":"","addonslist":"","systeminfo":"Physical memory total: 1062531072
Physical memory free: 358518784
Page file total: 2989432832
Page file free: 1253699584
Virtual memory total: 2147352576
Virtual memory free: 1942278144
Process Memory Usage:
PeakWorkingSetSize: 38887424
WorkingSetSize: 37228544
PagefileUsage: 24682496
","commandinfo":""C:\Program Files\Maxthon5\Bin\Maxthon.exe"","sv":"5.1.2600.Service Pack
2","crashtime":1479126321,"m":"Maxthon","n":"mx_core.dll","stack":"1=0001:000B4A49 C:\Program Files\Maxthon5\Core\mx_core.dll_3.1.15.382
2=0001:01131511 C:\Program Files\Maxthon5\Core\mx_core.dll_3.1.15.382
3=0001:010FEC09 C:\Program Files\Maxthon5\Core\mx_core.dll_3.1.15.382
4=0001:010AD407 C:\Program Files\Maxthon5\Core\mx_core.dll_3.1.15.382
5=0001:010AD365 C:\Program Files\Maxthon5\Core\mx_core.dll_3.1.15.382
6=0001:010018DC C:\Program Files\Maxthon5\Core\mx_core.dll_3.1.15.382
7=0001:000B650A C:\Program Files\Maxthon5\Bin\MxBrowser.dll_2.0.0.118
8=0001:000B640B C:\Program Files\Maxthon5\Bin\MxBrowser.dll_2.0.0.118
9=0001:0002498D C:\Program Files\Maxthon5\Bin\MxBrowser.dll_2.0.0.118
10=0001:0001ED72 C:\Windows\system32\USER32.dll_6.0.6002.18005
11=0001:0001EE4A C:\Windows\system32\USER32.dll_6.0.6002.18005
12=0001:0001F18D C:\Windows\system32\USER32.dll_6.0.6002.18005
13=0001:0001F22B C:\Windows\system32\USER32.dll_6.0.6002.18005
14=0001:00103B85 C:\Program Files\Maxthon5\Bin\MxBrowser.dll_2.0.0.118
15=0001:00103136 C:\Program Files\Maxthon5\Bin\MxBrowser.dll_2.0.0.118
16=0001:00004996 C:\Program Files\Maxthon5\Bin\Maxthon.exe_5.0.1.3000
17=0001:00004B1E C:\Program Files\Maxthon5\Bin\Maxthon.exe_5.0.1.3000
18=0001:00004006 C:\Program Files\Maxthon5\Bin\Maxthon.exe_5.0.1.3000
19=0001:00002244 C:\Program Files\Maxthon5\Bin\Maxthon.exe_5.0.1.3000
20=0001:000089D0 C:\Program Files\Maxthon5\Bin\Maxthon.exe_5.0.1.3000
21=0001:0004C309 C:\Windows\system32\kernel32.dll_6.0.6002.18449
22=0001:000409BB C:\Windows\system32\ntdll.dll_6.0.6002.18005
23=0001:0004098E C:\Windows\system32\ntdll.dll_6.0.6002.18005
"}

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On 11/14/2016 at 1:26 PM, Galileusz said:

In the future you convert.

{"deviceid":"731013B4ED3DCC594BE36AF544B52B8E27740000","usertime":13,"cv":"5.0.1.3000","l":"en-us","pn":"max5","maxthoninfo":"","addonslist":"","systeminfo":"Physical memory total: 1062531072
Physical memory free: 358518784
Page file total: 2989432832
Page file free: 1253699584
Virtual memory total: 2147352576
Virtual memory free: 1942278144
Process Memory Usage:
PeakWorkingSetSize: 38887424
WorkingSetSize: 37228544
PagefileUsage: 24682496
","commandinfo":""C:\Program Files\Maxthon5\Bin\Maxthon.exe"","sv":"5.1.2600.Service Pack
2","crashtime":1479126321,"m":"Maxthon","n":"mx_core.dll","stack":"1=0001:000B4A49 C:\Program Files\Maxthon5\Core\mx_core.dll_3.1.15.382
2=0001:01131511 C:\Program Files\Maxthon5\Core\mx_core.dll_3.1.15.382
3=0001:010FEC09 C:\Program Files\Maxthon5\Core\mx_core.dll_3.1.15.382
4=0001:010AD407 C:\Program Files\Maxthon5\Core\mx_core.dll_3.1.15.382
5=0001:010AD365 C:\Program Files\Maxthon5\Core\mx_core.dll_3.1.15.382
6=0001:010018DC C:\Program Files\Maxthon5\Core\mx_core.dll_3.1.15.382
7=0001:000B650A C:\Program Files\Maxthon5\Bin\MxBrowser.dll_2.0.0.118
8=0001:000B640B C:\Program Files\Maxthon5\Bin\MxBrowser.dll_2.0.0.118
9=0001:0002498D C:\Program Files\Maxthon5\Bin\MxBrowser.dll_2.0.0.118
10=0001:0001ED72 C:\Windows\system32\USER32.dll_6.0.6002.18005
11=0001:0001EE4A C:\Windows\system32\USER32.dll_6.0.6002.18005
12=0001:0001F18D C:\Windows\system32\USER32.dll_6.0.6002.18005
13=0001:0001F22B C:\Windows\system32\USER32.dll_6.0.6002.18005
14=0001:00103B85 C:\Program Files\Maxthon5\Bin\MxBrowser.dll_2.0.0.118
15=0001:00103136 C:\Program Files\Maxthon5\Bin\MxBrowser.dll_2.0.0.118
16=0001:00004996 C:\Program Files\Maxthon5\Bin\Maxthon.exe_5.0.1.3000
17=0001:00004B1E C:\Program Files\Maxthon5\Bin\Maxthon.exe_5.0.1.3000
18=0001:00004006 C:\Program Files\Maxthon5\Bin\Maxthon.exe_5.0.1.3000
19=0001:00002244 C:\Program Files\Maxthon5\Bin\Maxthon.exe_5.0.1.3000
20=0001:000089D0 C:\Program Files\Maxthon5\Bin\Maxthon.exe_5.0.1.3000
21=0001:0004C309 C:\Windows\system32\kernel32.dll_6.0.6002.18449
22=0001:000409BB C:\Windows\system32\ntdll.dll_6.0.6002.18005
23=0001:0004098E C:\Windows\system32\ntdll.dll_6.0.6002.18005
"}

in the future i will not be here if you can't say please and thank you. 

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5 hours ago, nufc said:

in the future i will not be here if you can't say please and thank you. 

It is in your interest to paste the text readable, if you want some help. No one is obliged to read your unclear entry. I've done you a favor and you should be grateful for it.

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On 14/11/2016 at 1:26 PM, Galileusz said:

In the future you convert.

{"deviceid":"731013B4ED3DCC594BE36AF544B52B8E27740000","usertime":13,"cv":"5.0.1.3000","l":"en-us","pn":"max5","maxthoninfo":"","addonslist":"","systeminfo":"Physical memory total: 1062531072
Physical memory free: 358518784
Page file total: 2989432832
Page file free: 1253699584
Virtual memory total: 2147352576
Virtual memory free: 1942278144
Process Memory Usage:
PeakWorkingSetSize: 38887424
WorkingSetSize: 37228544
PagefileUsage: 24682496
","commandinfo":""C:\Program Files\Maxthon5\Bin\Maxthon.exe"","sv":"5.1.2600.Service Pack
2","crashtime":1479126321,"m":"Maxthon","n":"mx_core.dll","stack":"1=0001:000B4A49 C:\Program Files\Maxthon5\Core\mx_core.dll_3.1.15.382
2=0001:01131511 C:\Program Files\Maxthon5\Core\mx_core.dll_3.1.15.382
3=0001:010FEC09 C:\Program Files\Maxthon5\Core\mx_core.dll_3.1.15.382
4=0001:010AD407 C:\Program Files\Maxthon5\Core\mx_core.dll_3.1.15.382
5=0001:010AD365 C:\Program Files\Maxthon5\Core\mx_core.dll_3.1.15.382
6=0001:010018DC C:\Program Files\Maxthon5\Core\mx_core.dll_3.1.15.382
7=0001:000B650A C:\Program Files\Maxthon5\Bin\MxBrowser.dll_2.0.0.118
8=0001:000B640B C:\Program Files\Maxthon5\Bin\MxBrowser.dll_2.0.0.118
9=0001:0002498D C:\Program Files\Maxthon5\Bin\MxBrowser.dll_2.0.0.118
10=0001:0001ED72 C:\Windows\system32\USER32.dll_6.0.6002.18005
11=0001:0001EE4A C:\Windows\system32\USER32.dll_6.0.6002.18005
12=0001:0001F18D C:\Windows\system32\USER32.dll_6.0.6002.18005
13=0001:0001F22B C:\Windows\system32\USER32.dll_6.0.6002.18005
14=0001:00103B85 C:\Program Files\Maxthon5\Bin\MxBrowser.dll_2.0.0.118
15=0001:00103136 C:\Program Files\Maxthon5\Bin\MxBrowser.dll_2.0.0.118
16=0001:00004996 C:\Program Files\Maxthon5\Bin\Maxthon.exe_5.0.1.3000
17=0001:00004B1E C:\Program Files\Maxthon5\Bin\Maxthon.exe_5.0.1.3000
18=0001:00004006 C:\Program Files\Maxthon5\Bin\Maxthon.exe_5.0.1.3000
19=0001:00002244 C:\Program Files\Maxthon5\Bin\Maxthon.exe_5.0.1.3000
20=0001:000089D0 C:\Program Files\Maxthon5\Bin\Maxthon.exe_5.0.1.3000
21=0001:0004C309 C:\Windows\system32\kernel32.dll_6.0.6002.18449
22=0001:000409BB C:\Windows\system32\ntdll.dll_6.0.6002.18005
23=0001:0004098E C:\Windows\system32\ntdll.dll_6.0.6002.18005
"}

Thats why we have  Apprentices to do that  [Apprentice Mage]

 

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Hi, nufc

Could you please attach your crash data to me, so that I can forward it to our developers for a deep check.

Here is a post telling you how to get crash data:

 

BTW, people like Galileusz has no OBLIGATION to help you out when you have problems to solve.

These people are kind and warm hearted, so they spend THEIR precious TIME to read your post and try to offer help. 

Shall we treat each other with a grateful heart?

 

Wish you a nice day and happy weekend.

Doris

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