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joemax

Account can't login

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I can't login to the servers with either M4 or M5 but I can stiill use M4, M5 won't go beyond login flash screeen.

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Got same problem Started about 30 minutes ago. Can sign in with MX 5 But not Mx 5 Portable or Mx 4 Portable. Devices from device manager seem to have disappeared or at least aren't accessible.

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same here : Mx 4.9 portable : can't sign in

ok with Mx5, but din't try to sign out and sign back in...

online favs are down too

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To me it gives me an error 10404

Perhaps my user account has a curse and is the cause of these errors. :arf:

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same started from 30min ago

but it's maybe from my net cuz i am downloading alot now

but sstill i can load this website very fast and i can't login

i will reply 1h later if it sstill the same

PS : i am on v4.9.3.1000 (not portable)

2.jpg

 

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All of a sudden today when I go to login I get a message that says "network unavailable" .  Obviously I have a network connection or I wouldn't be able to write this. Nothing has changed on my end. I'm writing this on the latest MX 4.9 released in May. Is a server down or is there a fix? 

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1 hour ago, yona-tyt said:

To me it gives me an error 10404

Perhaps my user account has a curse and is the cause of these errors. :arf:

It's not a curse, they are gremlins and you can blame our favorite witch!

1 person likes this

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Please search, number of users reporting the same thing over the past hour...

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Thanks everyone's feedback.

This issue is already in process. We will fix it as soon as possible.

Very sorry for this inconvenience.

If it's fixed, we will contact all of you here.

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1 hour ago, BugMiss006 said:

Dear all,

Could you log in on http://my.maxthon.com/login.html ?

Please have a try and tell me the result.

quick, quick, quick

Big thanks everyone's help!

No, I can't log in to Maxthon Password. The circle on the tab of this page rotates all the time and nothing happens :(

I tried with Mx5 and Mx 4.4.8

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hi maxthon team .

I got the same problem with mx4 and mx5 

:(

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3 hours ago, Galileusz said:

No, I can't log in to Maxthon Password. The circle on the tab of this page rotates all the time and nothing happens :(

I tried with Mx5 and Mx 4.4.8

Thanks quick feedback, Galileusz!

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5 minutes ago, BugMiss006 said:

Thanks quick feedback, Galileusz!

Mx5 opened without logging in apparently and I'm still not seeing my avatar but the generic one with busy icon.

Edit: Still can't log into passport.

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Dear all,

Please help me to have a check whether the connection and network between your side and our server is well, by the following steps:

1. Press "Win+R" on keyboard and input "cmd", then click "ok".

Next, input "ping login-u.maxthon.com" and press "Enter" on keyboard.

2. Press "Win+R" on keyboard and input "cmd", then click "ok".

Next, input "ping login-u.maxthon.cn" and press "Enter" on keyboard.

Please try both of them. Thanks, guys.

 

If the result you got looks like the following picture, it means your connection is successful.

If there is some words like "time out" appear in your result, it means your connection is failed.

Please give me feedback for this test, thanks guys.

 

QQ截图20160728162359.jpg

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I'm only getting "timed out"

BTW, I wan't able to reopen M5 using a second account, nor using my ntzphyr account again

 

timed.png

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23 minutes ago, PHYR said:

I'm only getting "timed out"

BTW, I wan't able to reopen M5 using a second account, nor using my ntzphyr account again

 

timed.png

Thanks your quick reply, PHYP.

Could you also ping "ping login-u.maxthon.com" and tell me the result?

1. Press "Win+R" on keyboard and input "cmd", then click "ok".

2. Next, input "ping login-u.maxthon.com" and press "Enter" on keyboard.

Really thanks and waiting for reply.

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52 minutes ago, BugMiss006 said:

Thanks your quick reply, PHYP.

Could you also ping "ping login-u.maxthon.com" and tell me the result?

1. Press "Win+R" on keyboard and input "cmd", then click "ok".

2. Next, input "ping login-u.maxthon.com" and press "Enter" on keyboard.

Really thanks and waiting for reply.

Sorry, I didn't notice the difference at first glance, but that appears OK

 

tim2.png

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7 minutes ago, PHYR said:

Sorry, I didn't notice the difference at first glance, but that appears OK

tim2.png

Don't need to say sorry, friend. I should thanks your kind cooperation and quick reply.

Got it. We will continue to try our best to fix it as soon as possible.

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Yesterday, I sudenlly got black screens on all opened tabs - I closed the browser.

Since this morning, all tabs are shows well but maxthon is not connected as cloud version - when trying reconnecting, it fails and it is written - "no internet connection, switching to offline mode" 

The situation is that I do have an internet connection and all sites opened with maxthon are updating correctly

I found that my user connection dosen't have an "My Device" recognition.

I tried enter mymaxthon.com "device management" but can't connect the "mydevice.html" form

I think that your users'-"device database" is damaged

Please advice what should I do?

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11 minutes ago, Galileusz said:

This is my

 

2016-07-28 09.47.26a.jpg

Thanks your confirm, Galileusz.

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Hi everyone.

We are really sorry for the login problem caused by network error.

This issue will be fixed within 3 hours and please try again later.

Thank you all for your long term support.  ;)

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ping maxthon.com is OK

ping maxthon.cn fails

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cn ping connection is OK now too with latest from ftp(7/28/2016)

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9 minutes ago, PHYR said:

cn ping is OK now too with latest from ftp(7/28/2016)

I don't understand this : how is ping related to the browser? it's a system command...

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6 minutes ago, -ody- said:

I don't understand this : how is ping related to the browser? it's a system command...

meant connection

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Just now, PHYR said:

meant connection

got it now ! :wink:

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