BugMiss006

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Release Note5

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Status Updates posted by BugMiss006

  1. BugMiss006

    Hello~ If you have a download problem, please give me the page link with problem. Thanks a lot~

  2. Hello, I saw your post about Maxthon Now loading problem.

    I guess its server may has problem. Could you tell me your country?

    Thanks. Waiting for your kind response.

  3. Hello, I saw your post about loading problem.

    I guess its server may has problem. Could you tell me your country?

    Thanks. Waiting for your kind response.

  4. Hi, Chirpii. I saw one of your comments about a can't login problem.

    If you can log in on http://my.maxthon.com but you can't log in on browser.

    Please pm me your UID. I will solve this problem ASAP. Thanks.

  5. Hi, F7R. I saw one of your comments about a can't login problem.

    If you can log in on http://my.maxthon.com but you can't log in on browser.

    Please pm me your UID. I will solve this problem ASAP. Thanks.

  6. Hi, Gerardo. I saw one of your comments about a can't login problem.

    If you can log in on http://my.maxthon.com but you can't log in on browser.

    Please pm me your UID. I will solve this problem ASAP. Thanks.

  7. Hi, jonnjo. I saw one of your comments about a can't login problem.

    If you can log in on http://my.maxthon.com but you can't log in on browser.

    Please pm me your UID. I will solve this problem ASAP. Thanks.

  8. Hi, Daidouji. I saw one of your comments about a can't login problem.

    If you can log in on http://my.maxthon.com but you can't log in on browser.

    Please pm me your UID. I will solve this problem ASAP. Thanks.

  9. Hi, Billy. I saw one of your comments about a can't login problem.

    If you can log in on http://my.maxthon.com but you can't log in on browser.

    Please pm me your UID. I will solve this problem ASAP. Thanks.

  10. I saw the screen shot of your maxthon favorite recovery page, there is only a one backup and it's new.

    well, if you want syn your favorite and make backup, you need to log in your Maxthon account, in every time you using the browser.

    After you log in your account, maxthon will automatically make backup and syn data into cloud.

    If not, the data can't be syned into cloud.

    Did you often log in your account?

    Untitled20160419225251.png.67d2a1af546f71bb488d38b4033a91b9.png

    1. freeyormind31

      freeyormind31

      No I didn't know I had to log in to keep my data linked. So basically there's no way for me to get my

      information back since I wasn't logging in.

       

    2. BugMiss006

      BugMiss006

      Oh, so sad...now seems no method can get it again without past login. But I will keep trying to research other solutions and discuss with technical staff.

      I also wanna say sorry. This's our fault. need more notification shown in browser and ensure user know it. I will let them so this ASAP.

    3. BugMiss006

      BugMiss006

      I just know that they will  improve this problem in MX5...but, don't tell others. All of things about MX5 don't be allowed to public. I only told you. I feel...maybe this news can let you feel better.

  11. I know this's a headaches problem . I will be trying my best to help you.

  12. Hi, freeyormind31. I just asked technology team.

    This problem maybe caused by your account root data in the path of C:\Users\dusx\AppData\Roaming\Maxthon3\Users\XX  has been carelessly deleted.

    note:XX is a folder named by your account.

    Usually, if this folder has been deleted, this phenomenon will happen, as shown in the following picture you sent me.

    Did you clear any files by manual way, just before this problem happened?

    Untitled20160419041901.thumb.png.0652669943e6363911b45f6d76c29811.png

  13. Got it~Thanks, bro~

  14. Hello, again, WarDeN. 

    For "can't login with http proxy" problem, Did it solved?

    If not, could you go to "setting" - "proxy" and give me a screenshot?

    our technical staff told me this problem may be in your proxy setting.

    looking forward to your response. Thanks, bro.

    QQ截图20160419141521.png

    1. WarDeN

      WarDeN

      firstly let me correct you ... its not about http proxy, its about http proxy WITH AUTHENTICATION

      secondly, no it is not solved

      MaxthonSnap20160419102209.thumb.png.34a3

  15. Could you give me your UID? and I can help you solve the login problem.

  16. Hi, Ices_Eyes. could you give me your maxthon UID? 

    1. Ices_Eyes

      Ices_Eyes

      Hi. I answered you by pm :)

  17. Hi, mithrandir~ I saw your post about some problems.

    Could you give me some link of videos that you can't play?

    Moreover, our email box have some problems last week. Could you give me your email address and I can let our staff find your email, and solve this problem as soon as possible~

    Thanks and looking forward to your response~

  18. Hi, man. I saw your post about " Anyone know about a problem on 4.4 Kitkat Android where it comes on and says for security it wants to control the lock screen but once you do you are not able to uninstall Maxthon "

    Our android version have not this kind of function. Could you give me more details about what happen? and I can help you to solve this problem. It's better with some screenshot. Thanks. Looking forward to your reply~

  19. Hi, Mo88

    I saw you post a topic about " when I try to login your mother's account in Maxthon keeps saying that her email or password is incorrect."

    Occasionally, some new accounts will have this kind of problem. Could you give me your mother Maxthon account UID? I can help you to solve this problem. Thanks~

    1. Show previous comments  3 more
    2. BugMiss006

      BugMiss006

      got it ~ we will fix it asap~

    3. BugMiss006

      BugMiss006

      It has been fixed. Please have a try and let me know the result~ Thanks~

    4. DeleteThisAccount-Please

      DeleteThisAccount-Please

      Thank you so much!

  20. hi, Astral~

    about the problem of:

    I've tried to change real name, password to only numbers and letter and avatar, in the case of something happened there, but still no effect.

    Maybe your problem caused by other reason.

    Could you give me your User ID? and we can check its status and test it.~ thanks for your help to find the reason.

    1. Show previous comments  1 more
    2. BugMiss006

      BugMiss006

      Thanks, brother~

    3. astral_cyborg

      astral_cyborg

      It works now. Thank you very much.

    4. BugMiss006

      BugMiss006

      So happy~That's my pleasure~

  21. We have paid much attention on this problem. We are trying to solve this problem. Before the bug fixed, you could back to v4.9.2.400. Thanks so much.

  22. Hi, Sir. For the problem that you cannot install v4.9.2.500, Are you willing  to receive the installation package by email and help us to try it again? 

  23. Hi there,

    We have checked your account .But it seems that there is nothing wrong with your account. Would you please tell me your password. We need to check more things...